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Verifierade recensioner
Läge och interiör4.3
Bekvämligheter4.1
Service4.3
Renlighet4.2
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Negativa recensioner(67)
Anonym användare
Rum med stadsutsikt
Bodde på nov. 2022
Ensamresenärer
5 recension
4.0/5
Mycket bra
Publicerades 4 jan. 2023
Great location, executive reception service, but nobody speaks English and never smiles, breakfast is not delicious, better have a morning meal somewhere out; no swimming pool, it’s dry and dirty, the room is dark, no lights enough; if you don’t plan to spend plenty of your time in your suite, the place is for you, price is quite reasonable.
Översätt
Svar från boendet: Thank you very much for your stay and comments on the hotel. We apologize for not being able to provide you with a satisfactory accommodation experience! Your valuable suggestions to us, we will take your suggestions as our next goal and focus, and constantly strengthen the details of daily management, to bring you a better detailed service experience. As for breakfast, we have been consulting our customers for their opinions and suggestions. We attach great importance to the customers' breakfast experience. If you have any need, please contact the restaurant director or manager to give your opinions on the dishes, we are committed to continuously improving our services. We sincerely look forward to your next visit to experience our progress---FJJJ
Cody Sk
Rum Queen med havsutsikt
Bodde på jan. 2023
Ensamresenärer
60 recension
3.7/5
Publicerades 9 mars 2023
Showers head was broken
Översätt
Svar från boendet: Dear customers Hello! Thank you for choosing the Hawaii Sanya Hotel. During the stay of customers can be timely reflected to the front desk, the hotel 24 hours a day someone on duty, we will try to help you solve the problem as soon as possible, our Hotel is committed to providing you with a friendly and thoughtful check-in experience, and sincerely look forward to your visit again!---FJJ
Svar från boendet: 尊敬的顧客您好!感謝您選擇三亞夏威夷大酒店。非常抱歉給您帶來了一次不好的入住體驗,顧客在住期間遇到相關問題可及時反映到前台,酒店24小時全天候有人值班,我們會第一時間儘可能的幫您解決問題,關於您提到的按金問題,我們衹是做個預授權,您退房後交還房卡按金立馬原路退回,您的寬容和理解就是對我們最大的支持和鼓舞,祝您生活愉快!---FJJ