Grand Hyatt Sanya Haitang Bay Resort and Spa recensioner

The Grand Hyatt offers a truly delightful stay with its beautiful surroundings and well-equipped facilities. The hotel grounds are meticulously maintained, creating a serene and picturesque atmosphere. Conveniently located near the duty-free shops, it provides easy access for shopping enthusiasts. What truly stands out is the exceptional service from the butler, Kobe, who goes above and beyond to ensure a comfortable and memorable experience. His attention to detail and warm hospitality make every guest feel valued. Whether relaxing by the pool, exploring the nearby attractions, or simply enjoying the elegant ambiance, every moment here is enjoyable. The combination of top-notch amenities and outstanding service makes this hotel a perfect choice for a pleasant getaway. A wonderful stay indeed!

The room is very spacious, and Max, the butler, provides excellent service. Every morning, she greets us warmly and asks if we need any additional items, always ready to fulfill our requests. The beach is not crowded, making it perfect for a relaxing vacation. The only minor issue is that the bathroom drain is a bit slow, so it would be great if that could be improved. We will definitely stay here again on our next visit!

My stay at the Junyue Hotel was truly unforgettable. The hotel rooms were exceptionally comfortable, and the surroundings were serene and beautiful. The hotel staff, especially the attentive butler Kobe, made me feel pampered from the moment I arrived. Although there were minor hiccups, the overall experience was delightful. I thoroughly enjoyed my time here and would highly recommend it to anyone seeking a luxurious and comfortable getaway.

Good service, very clean and tidy. Excellent environment and window view.

Excellent condition and the restaurant is perfect, location and environment excellent

During this trip to Sanya, I chose to stay at Grand Hyatt Hotel in Haitang Bay, Sanya, which was undoubtedly a very correct decision. As a senior travel enthusiast, I travel between business trips and vacations all year round, and have my own insights into the hotel's service quality and facility experience. Grand Hyatt Hotel left a deep impression on me. Whether it is the overall environment of the hotel or the meticulousness of the service staff, I have benefited a lot from this trip. First, let me talk about the hotel environment. Sanya Haitang Bay is located in the southeast of Sanya City and is one of the most beautiful bays in Sanya. The hotel is surrounded by mountains and sea, covering a vast area, surrounded by green trees and sunny. As soon as you walk into the hotel lobby, you can feel a comfortable and comfortable atmosphere. The lobby is decorated in elegant style, with the fresh atmosphere of citrus and sea breeze everywhere. The public areas of the hotel are designed in a simple and elegant manner, whether they are swimming pools, gyms, restaurants or bars. The room I stayed in was the Supreme Sea View Room, which was very spacious and bright, with floor-to-ceiling windows that offer views of the hotel's garden. The interior of the room is elegantly decorated, with exquisite furnishings, everything is available, the bathroom is spacious and bright, and is equipped with a separate bathtub and shower. Importantly, the bedding in the room was very comfortable and I slept very sweetly every night. In addition to excellent hardware facilities, the hotel's service is also excellent. Every service staff was enthusiastic and attentive, and left a deep impression on me without exception. May and Jasmine will take the initiative to ask me what I need, patiently answer my various questions, and ask me if I need anything else. The hotel can store my luggage so that I can hang out in the hotel with ease and pleasure. This kind of considerate service made me feel the warmth of being at home. Overall, the stay at Grand Hyatt Hotel in Sanya Haitang Bay was perfect. The beautiful environment, comfortable rooms, delicious dining and thoughtful service all made me praise it. I believe that as long as you choose to stay at Grand Hyatt Hotel, you will definitely have an unforgettable trip to Sanya like me. Next time I have the chance to come to Sanya again, I will definitely choose this hotel again and highly recommend it to my relatives and friends.

I recently stayed at the Grand HyattSanya Haitang Bay, and I must say that my experience was exceptional, largely due to the outstanding service provided by the front desk and the concierge. From the moment I arrived, the front desk staff greeted me with warm smiles and genuine hospitality. They made the check-in process incredibly smooth and efficient, ensuring that I felt welcomed and valued as a guest. Their professionalism and attention to detail were evident as they provided me with all the necessary information about the hotel amenities and local attractions.Assistant Front Office Manager May was kindly of my family. What impressed me the most was their willingness to go above and beyond to meet my needs. When I requested recommendations for restaurants and activities, they took the time to understand my preferences and offered personalized suggestions that greatly enhanced my stay. It's rare to find such knowledgeable and friendly staff who truly care about their guests' experiences. Additionally, the concierge team was equally remarkable. They were always available and ready to assist with any inquiries or requests I had. Whether it was arranging transportation, booking excursions, or providing insider tips on the best places to visit, they did so with enthusiasm and efficiency. Their local knowledge was invaluable, and I felt confident exploring the area thanks to their guidance. The level of service I received from both the front desk and the concierge truly made my stay memorable. It’s clear that the staff at the Hyatt Regency Sanya Haitang Bay are dedicated to providing exceptional service, creating a welcoming atmosphere that sets this hotel apart from others. In conclusion, I wholeheartedly recommend the Hyatt Regency Sanya Haitang Bay to anyone looking for a relaxing getaway with top-notch service. The front desk and concierge teams are a true asset to the hotel, and their commitment to excellence is commendable. I cannot wait to return and experience their hospitality

It was a nice and relaxing stay. Max has been very helpful during our entire stay.

We have gone into great lengths to select the best resort in Sanya Haitang Bay for our 3rd leg of the vacation from Haikou & Sanya. Our stay at Grand Hyatt was immensely enjoyable as we find the facilities and the resort to be top notch. It’s our best stay for our entire Hainan trip. Our butler Lynn has made sure our stay was impeccable as she initiated communication with us even before we arrive and made sure all our request was fulfilled. During our stay, we did requested certain services to our suite and it was performed promptly and swiftly. Since our flight was later in the afternoon, we were given an comfortable arrangement and access to the executive lounge so that we can rest out the afternoon prior to our departure. All in all , we were impressed with this resort and lastly but not least Lynn has given us the extra touch and attention to make this a very memorable stay. I highly recommend this resort.

Grand Hyatt Sanya Haitang Bay Some few keys I’d like to pinpoint during my stay in this resort. We were staying for 5 nights, from June 1st to 8th. CLEANLINESS I’m very surprised with the cleanliness in the room and surrounding areas. Walking through the lobby, garden areas, pool areas and of course the room. You’ll be able to see gardeners, housekeepers, and cleaners doing everything to clean the their areas. This resort is spotless. Five stars for that. LOCATION Location is quite far from downtown but enough to go shopping around 68 market/mall. The hotel is connected to the mall where you can find and dine local restaurants. It is good when you’re trying to avoid the pricy meal at the resort. (Go local, get cheaper) And yes, location from the airport is about 35-45 minutes away. No traffic on the way. But try to avoid some local drivers who’s trying to give you a cheaper price to send you to the hotel. Always check the price on Didi or other app. When using those apps there will be no compromise. SERVICE Service. Well, overall it was great! Starting from reception, we were greeted during the arrival with the help of our luggage and stuff and guided us through the lobby. The receptionist attended us during check-in was very attentive and helpful (I didn’t get a chance to check her name). She was very helpful, and even gave us a tour through the map and sent us to the lift to our room. The young man and young lady at the housekeeping dept. was always ready to help us with what we needed in the room and prepared a honeymoon decoration in the room on the first day with complementary champagne and a fruit basket (Downside: some are telling to give them five stars) but I totally understand as it helps them as well. Restaurant staff are relatively friendly and helpful. Very welcoming when you coming for breakfast and guide us to our seats. BUT, you’ll need to come earlier than 9. Otherwise, you’ll be lining up outside the restaurant waiting for the vacant seat. AMENITIES Amenities are well cleaned and new. Showers and tub are quite new and well maintained. Other things in the resort are basically great. Swimming at the beach is on your own risk. No lifeguard assigned to watch as it is a public beach. Basically it’s not allowed to go swimming. Haitang bay resorts are all the same. If you’re looking for a resort where you can swim, you need to find somewhere else such as Yalong bay or Wuzhizhou Island. Overall stay was great. Just bear in mind, if you’re looking for a hotel or resort for fun this resort is not for you. But if you’re looking for a relaxation and calm holiday this resort is for you. There are only few entertainment and experience you can have in the resort such as live music during barbecue dinner at the Grand Cafe, dinner in the sky, and show outside the restaurant.

The receptionist's attitude is bad. They charge an unreasonably high deposit. It is very difficult to return the deposit. The sewage system is bad.

We went there for vacation. The family room that I booked was very large, 200 m2, sea view for a very raisonnable price. The guest assistant was available on Wechat. We were not contacted to know the needs. However, she tried her best to solve the issue that we had. The manager on duty called me for apologies. I can say the employees are very kind and polite. I enjoyed a lot tje stay there.

Great location. Fantastic stuff. Best service and great hotel. Thank yooo

Nice sea. Large territory. Construction and noise nearby. The room is dark and the design is an acquired taste, but there is no accounting for taste. There's not much to do. The kids' club is nice.