Fairmont Sanya Haitang Bay

Super room and decent breakfast. The swimming pool is huge and there is a nice beach beside the hotel. Great experience.

This was our first stay at the fairmont. The lobby interior is beautiful and staff seemed polite. The room itself was spacious, but the biggest issue we had was the terrible smell in our room. It smelled like a mix of wet dog and smelly feet. We told the staff about it when they came to our room to ask if everything was ok. They said they'd bring an air filter machine to the room but it never appeared. We searched for a while to find the smell source, but couldn't find it. The next day my daughter bumped into the wooden coffee table and moved it slightly. We finally discovered where the smell was coming from. There was a huge rotting stain on the rug under the coffee table and the smell was rancid. The manager came by on the second day before we checked out and apologised. He refunded some of our money and gave the girls a toy. Apart from the smelly room, the stone stairs were a safety hazard for our toddler. Other than the room smell, everything else seemed pretty good. Staff were polite and the food was pretty good. I personally wouldn't stay there again, but I'd recommend it for people whose kids aren't so small.

Thumbs up! Interior facility is first rate, exterior is under repair and remodelling.

Nice stay, beautiful hotel with a lot of wood carving, hotel lobby is amazing. Rooms are clean, also everything is from wood. Special thanks to Joly who helped us everytime, in all our needs.

Great Hotel and service! Many thanks to all the staff! Especially Tracy, Khum and the chef de cuisine.

This hotel has a traditional timeless look. Its was uniquely design. The rooms are very spacious. The staff was very accommodating. They went above and beyond to ensure that we were comfortable and everything was satisfactory. Special thanks to Yoyo from the front desk and Peter the manager for making our stay extraordinary.