Fairmont Sanya Haitang Bay

The property is highly managed for Chinese and foreigners as well , staff at front desk are very helpful. Rooms are highly clean , room service around the clock are helpful, breakfast and dinning is excellent , hotel night activities is really excellent and the swimming pool is very clean . The property has great view all around quite and peaceful that you can enjoy your stay . Great appreciation to manager Nicole Xiaohu who was following during my stay around the clock with great preparation to guarantee my satisfaction. It’s nice stay really that I didn’t need to go outside at all .

Large room with plenty of space. Long walk through the building to the amenities though. Pool is nice, but lacks bar facilities. Difficult to get drinks and food. Booked a room with garden view but got a view on an old roof. They gave me a better room after complaining. Why not give a room with a good view straight away? The hotel is a bit dated but price/quality is ok.

We had a great stay at the hotel. Especially the service was outstanding! Everyone was very friendly and especially Joly helped us even via WeChat with every question we had quickly and gave us important suggestions what to do. She spoke very good English which is a little rare in China. We also got a free room upgrade and free late checkout. The rooms were nice and spacious, even though a tiny bit outdated. However, nothing major and also very clean. The beds were comfy. Breakfast was quite nice with many Chinese and western options.

This is not a 5 Star hotel. At most I would give it a 2.5 star rating. Accor should deflag this property. It is an embarrassment to the Fairmont and Accor brand. Here are just some of the problems I encountered: 1. Room- lock doesn’t work, do not disturb doesn’t work, housekeeping button doesn’t work, shower and toilet smells like mould, bathroom light went out and engineering fixed it quickly but housekeeping was reluctant to clean up the mess and kept telling me to sweep it on the side (I insisted and she did a mediocre job) 2. Pool- no food and beverage service, when asked the staff asked me to order take out from ******* (what a joke), lounge chairs were filthy 3. Signage- placed without logic, the fitness room sign points to one direction when it’s in the opposite 4. Service- not one person could speak English or French, this is a French International hotel chain, not a local Chinese brand. All the descriptions and activities were all in Chinese as well, not friendly for non Chinese guests 5. Others- attention to detail doesn’t exist, worse hanging everywhere, garbage placed in the sides, lazy staff and mentality I will never we stay at this property again and do not recommend it to anyone that’s used to 5 star level service.

This was our first stay at the fairmont. The lobby interior is beautiful and staff seemed polite. The room itself was spacious, but the biggest issue we had was the terrible smell in our room. It smelled like a mix of wet dog and smelly feet. We told the staff about it when they came to our room to ask if everything was ok. They said they'd bring an air filter machine to the room but it never appeared. We searched for a while to find the smell source, but couldn't find it. The next day my daughter bumped into the wooden coffee table and moved it slightly. We finally discovered where the smell was coming from. There was a huge rotting stain on the rug under the coffee table and the smell was rancid. The manager came by on the second day before we checked out and apologised. He refunded some of our money and gave the girls a toy. Apart from the smelly room, the stone stairs were a safety hazard for our toddler. Other than the room smell, everything else seemed pretty good. Staff were polite and the food was pretty good. I personally wouldn't stay there again, but I'd recommend it for people whose kids aren't so small.

Hotel is nice but outdated some rooms are after renovation those are ok