Lisbon Marriott Hotel recensioner

customer service in this hotel is very good. the breakfast quality and spread is good as well

Got a non renovated room without booking one.. there is no mention about renovation while booking. That’s unfair when you pay 300€ a night that’s not nice. Check-in at 4 pm is absurd, I requested to put a request on for early check-in at 2 pm and the answer was ‘book another night so you can come in earlier’ again didn’t asked to confirm it so just don’t get why so rude? Then we went for check in at 13:00 knowing the room won’t be ready and that’s fine but you don’t even bother to register us in. We came back after a concert at 1 am and we still need to do the entire check in process + wait for the bags to be delivered. That’s ridiculous. Over all just disappointed, vey poor service.

Value for money. Friendly staff. A good choice for family. Need 10mins walk to metro station but very easy to get Uber so all good. Recommended for family with a child (x1) who don’t prefer to book 2 rooms.

During the stay, there was an event happening, but the service quality was maintained and quickly responded. The only is the HK team rang the bell a few times during the day time to check if the service needed.

The fixtures and fittings were quite dated for a global brand hotel. Location was kinda far from the city centre so you need to Uber/cab down. Walking would not be possible. 10 mins walk to the nearest metro. Staff were all friendly so that was a plus point. The team at the concierge was super duper friendly so we were happy :) thanks for a good stay!

very nice hotel

Really helpful staff and joyful service! Rooms are a little dated but are clean and spacious.

Amazing facilities and close to the airport. Breakfast was good but not exceptional. Great cleaning service and in-room service.. Desk staff could use some extra training. Overall good short stay

Close to the airport and a bit away from the city centre, but that's good for my business schedule. Excellent services!

滿懷欣喜的來到了一個陌生的國家，沒想到酒店竟然是這樣的。辦理完入住手續，就去找中餐廳吃飯，百度地圖上有小龍坎，出租車去找。吃完飯回來洗衣服，發現沒熱水，洗澡水也是就出來黃水，穿上衣服，下樓去問，由於維修，夜裡十一點到凌晨六點都沒熱水。態度很不好，耽誤半個小時的時間，什麼都沒解決。還是回房間聯繫攜程，最後攜程免了一個晚上的房費。還是攜程靠得住，解決問題很高效啊！

房間比較老舊 整個房間只有桌子的地方有一個插頭可以充電 調節空調也是很老舊並且空調聲音很大 但過生日送了蛋糕和酒 前台服務也不錯 每天打掃衞生很乾凈 房間有一個陽台可以看窗外 有掛燙機 酒店裡麪的店冰箱貼3.5歐一個沒有折扣 我們買了5個 街上1歐一個orz

這是我在歐洲住過的最滿意的五星級酒店，里斯本萬豪酒店設施齊全，跟國內的萬豪酒店一樣好，有户外游泳池，草坪，高級餐廳，客房很大，沒有浴缸。服務人員態度良好，非常喜歡這個酒店。

酒店在我退房以後，額外從我信用卡里扣了81歐的費用。我看到信用卡賬單提醒 ，還去問服務員好像有筆81歐的費用，前台説不可能。結果我又查了信用卡賬單確認的確酒店收的，再去問酒店，酒店才承認系統錯誤。然後我投訴至攜程。攜程反饋酒店説是按金，但其實入住的時候已經收過50歐的按金了。這種行為就是明着坑中國人，有點過分了。

前台服務不怎麼樣。不專業也不會替客户着想。刷了兩個城市税，衹給開一張單子顯示一個。還解釋説房子是通過中介定的，所以請去找中介。正着急坐飛機，不解決問題，輪番派人來解釋。一點都配不上萬豪集團的管理水平。早餐極度難吃，基本沒什麼吃的。全是冷餐，惟一一個熱煎蛋餅就一個師傅排一堆人。