Upon Lisbon Prime Residences recensioner

Svar från boendet: Dear Guest,Thank you for taking the time to share your feedback. We sincerely apologize that your stay did not fully meet your expectations, especially regarding the comfort of the apartment and the disturbance caused by other guests. We will promptly address the issues you mentioned, particularly with the door and the soundproofing, to ensure these matters are resolved.We’re pleased to hear that our staff's service was a positive aspect of your stay. We truly value your kind recognition and hope to welcome you back in the future to provide a more comfortable and enjoyable experience.Best regards,Upon Lisbon Team

Svar från boendet: Dear Joynon,Your kind words truly made our day! It's heartening to know that your stay with us was a great experience. The city of Lisbon has much to offer, and we are pleased that our hotel added positively to your journey.Our team member Carolina, in particular, will be thrilled to hear your compliment. She, like all our staff, is dedicated to providing a warm, welcoming environment for all our guests, and it’s wonderful to hear that her efforts resonated with you.Ensuring our guests feel at home and well taken care of is part of our core philosophy, and we strive to maintain this throughout all our services. Your acknowledgment serves as a great encouragement to our team.We hope to have the pleasure of welcoming you back in the future. We look forward to creating another memorable stay for you in Lisbon.Best Regards,Upon Lisbon Team

Svar från boendet: Dear Longyanpeiju, It is a delight to hear that you found our hotel facilities to your satisfaction, especially the self-catering options. We strive to provide a seamless and comfortable experience for all of our guests, so your positive comments are very encouraging.In regards to your concern about the bottled water, check in we leave a bootle of water in each room, the guests just have to ask for a refill. Please allow us to highlight that at check in we leave a bootle of water in each room, the guests just have to ask for a refill. This is a part of our commitment to provide a more sustainable option, as we believe in reducing the use of plastic where possible, which aligns with our hotel's environmental philosophy. We hope this provides a satisfactory explanation and we are looking forward to your next visit with us, hoping to exceed your expectations.Best Regards,Upon Lisbon Team

Svar från boendet: Dear Guest,Thank you for sharing your experience with us! We're glad to hear that you enjoyed your spacious room and that the egg tarts were a delightful highlight. Our goal is to make every guest's stay memorable, and small touches like the tarts are our way of making you feel welcome. We appreciate your understanding regarding the location and hope that the comfort and quality of your stay made up for any extra distance. We look forward to welcoming you again for another satisfying experience.Warm regards,Upon Lisbon Team