Reserva Alecrim EcoSuite & Glamping

A very frustrating and disappointing experience so far. Having arrived for check in, and despite having checked in online, we were quite a while in reception before being advised of our accommodation. As a family of 5 we were forced to book 2 units. Upon arrival at unit 1, we noted that there was a guest car already parked outside and some clothing on the sun deck. It was clear the unit was occupied. We then returned to reception - initially the staff did not believe my wife and thought we had gone to the wrong unit. The staff member then came with us - and it was clear that the unit was double booked to them. At that point we gave the staff some time to investigate and went to the second unit to unpack some of our older children’s belongings. This second unit would easily have occupied all the family as there was a pull out bed, 2 bunks and a master bedroom. Our first reaction was to ask if we could take the single unit and be refunded for the second…. Upon contact from reception we were advised of a new unit to replace the double booked accommodation. The receptionist advised us they could not process any refunds. We were then issued with a key to the replacement accommodation. As I tried to open the sliding door, the lock was unreliable and felt very loose and I could not open the door. We were now on the site for over and hour and still had not been able to access the accommodation. We phoned reception again. The receptionist then came to the unit and struggled to open the door. I was unhappy with the idea of having to struggle with the door each time we were to enter or leave the accommodation. I then asked if I could close the door - the door would not budge at all. At this point I asked to speak to the manager. We were advised they were not on site. We then left it in the receptionists hands to contact us with our options. We returned to our other unit to allow our children to head to the pool and try and get some enjoyment out of the day after a long journey. As I type this, we have been on site for 2 hours and we have had no further information as to where we might be sleeping tonight. I wholly expect a refund and some sort of compensation for the inconvenience, stress and wasted time.

We had a lovely stay at Reserva Alecrim, the accommodation is really lovely and well equipped. We were very kindly upgraded due to their being a maintenance issue in our booked accommodation. However, one thing that we were not aware of, was that the Pizza restaurant was not open at all, and the other restaurant had a very limited menu (3 main meals) and some of the stuff they actually didn't even have. So if you are going in winter - I would recommend bringing provisions and not relying on any of the restaurants there.

Lovely place and a relaxing few days. There's limited things to do so I wouldn't recommend a break for much longer, but there's always the option of exploring the local surroundings, beaches and villages. There's also some nice areas for kids to play and several lakes to swim in if you don't mind sharing with the local snakes. Before the visit we were told we had to re-arrange our dates because they'd booked the entire reserva out exclusively, which was obviously disappointing. We booked to stay a day later but unfortunately had to leave a day early, which the staff very kindly refunded. Both on site restuarants were closed for 2 of the 3 days we were there (we were informed a day before arrival), although one of them opened last minute (although the food was very averge). The top restaurant near the bio pool was excellent, good value and all staff on site were very friendly and approachable and made the trip very relaxed and comfortable. The breakfasts were great and an order for 3 people fed 6 of us - delivered to your door. The premium dome house had everything we needed and the views were spectacular. This was our 2nd visit and we'd happily return.

I was a bit on the fence after reading a few bad reviews, but I am so glad I booked it, and honestly shocked that this place received any bad reviews... it looks amazing in pictures, but the place is even better in real life. We stayed in one of the three bedroom houses, and the only thing that I would point out is that there is no direct assets from inside to go upstairs. This wasn't clear when booking, and as we have a 2 and 6 year old with us, we couldn't leave them downstairs on their own. Having said that, we all slept together in the upstairs dome very comfortably. The place was immaculate, the bedding is all Egyptian Cotton, it smelled amazing. The outside spaces are just incredible. All very well kept, so many ponds to kids to look at the little creatures swimming. Two parks for kids to play in. The inside pool is incredible. Food-wise, we only tried the pizzaria, and it's very limited, and very expensive for that kind of food (no children's menu!). All the staff were incredibly helpful and polite. We came on holiday super stressed, and left feeling totally re-energized. And that was only two nights! Thank you Reserva Alecrim. We are already planning on returning in May.

My family and I adored this place. There are a series of "natural pools" - essentially a series of manmade lakes fed by water filtered by reed beds - brimming with wildlife. It's not for the timid or squeamish - the are countless frogs, salamanders, fish and even (harmless) snakes sharing the water with you, but for those like us who enjoy that sort of thing, it's nothing short of heavenly! The views and ambience are in a league of their own. There's a small but spectacular infinity pool for those who can't face the critters. Domes are generous in size and luxuriously appointed. In fact, the whole experience feels very exclusive with pool service and turn down. We had initially thought it would be pretty much populated with families, but we noticed a lot of couples on a romantic getaway. It's certainly that kinda place. You do need a car, and it's worth knowing that there's no shop on site, but for that "away from it all" feeling, we all reckon this place is hard to beat.

The location is amazing as well as the sustainable concept it was built upon. It is noticeable that everything was carefully planned and built. The domes fit perfectly the surroundings as well as the Eco-Suites and Safari tent. You really get the feeling “I could live here”. Surely a place to return