SAPPORO STREAM HOTEL

It was indeed difficult to communicate in English while checking in. The check-in process took unnecessarily super long. I made an inquiry about the breakdown for charges as I was asked to pay for the lodging fee. The front desk staff was struggling to explain to me till a guy who seemed like a senior interrupted our conversation. He used a martiral written in Japanese in order to EDUCATE me when I calimed that I don't understand the language. He then showed me a very rude attitude and I can sense that he is irritated towards me. Throughout the entire interaction with that attitude, he then realized that the lodging tax that was initially charged to me was WRONGLY calculated. No apologies were extended to me at the end and the lecturer just kept quite. I wasn't expecting anything extraordinary, but I believe the least one can expect is basic courtesy, respect, and proper manners. I would like to receive an apology for the rude and irritated manner in which I was treated.

Booked this hotel because of its location. The underground shopping connected to the hotel made shopping an ease. The hotel is stylish w a nice lobby and scene. They offered white wine as welcome drink which was a nice suprise. Staffs spoke good English and helpful. Their recommendation of a nearby izakaya restaurant was excellent. Will definitely come back to stay!

I have stayed in this hotel for many times mainly because of the location, the room is a little small this time and almost obscured by the building in front of our window (12th Floor facing South), but it is quiet and comfortable. The breakfast is good, but it becomes boring I'd rather try other options next time.

Best hotel in sapporo. Shops and restaurants nearby. Lawson connected with hotel . Fastfood hall at the 3rd and 4th floor and Grocery at the basement.

Very pleased with the stay. Prime location right about a mall. Breakfast options is plenty. Definitely will be back. (there are some noises from racing cars and drunk peopl because it is in the prime location but it is acceptable)

The location is unbeatable, right above the train station, shopping mall, and many restaurants. Tanukikoji Shopping Street is just a short walk away. Breakfast was excellent, especially the Wagyu beef daily special. The room was clean, comfortable, and had a great view.

I like that it is convenient that when we go down, it is a mall and breakfast is superb with all sorts of selections!

The hotel is amazing and located on top of a mall. The food in the premium breakfast area was cozy, quiet and full of selection. Very happy with the stay there.

Excellent location and the staff are all friendly and helpful. There’s airport limousine at $1500 to airport. Would definitely recommend this hotel