SAPPORO HOTEL by GRANBELL

The hotel receptionist's English wasn't very good; it took a long time to explain, and they seemed to understand, which was a waste of time. They didn't proactively offer coffee; you had to ask at the counter! Also, they only clean the rooms every three days, and they didn't clean them for two days! It wasn't a very good experience! The provided toothbrushes were a bit hard, but the room was fairly spacious—large for central Japan. Overall, it's a decent place to rest during a trip!

I stay with my son he is 9 yrs old. But they charged adult rate for breakfast buffet. Foods are not delicious. They didn’t provide enough towels and pajama for my son

The hotel is about a 10-minute walk from Sapporo Station. It's a slightly awkward distance — a bit too close for a taxi but not ideal when carrying luggage. It is also located in the opposite direction from popular attractions such as APIA and Odori Park. The room was generally clean & tidy, and the facilities were excellent, including the spa and rooftop observation area. I enjoyed the view from the higher floor. Housekeeping was also good. However, there seemed to be dust in the air, which caused frequent sneezing and a runny nose for one of my family members with allergies. One small suggestion would be to provide two complimentary bottles of water daily rather than replacing toothbrushes every day. The laundry facilities were also quite limited, with only three machines available, so waiting times could be long. A special mention goes to the FamilyMart G/F, which was very convenient. The staff there were also exceptionally helpful and thoughtful. Despite language barriers, they always made every effort to communicate and assist us with our requests. Overall, a comfortable stay with great facilities and excellent service.

One of the best hotels in Sapporo, in my opinion! The self check-in and check-out process was quick and hassle-free. Having a FamilyMart inside the hotel and a Lawson right next door was incredibly convenient. Everything you need is just a few steps away, including shopping, dining, and transportation. The location is excellent, and the overall stay was comfortable and enjoyable. Highly recommended for anyone visiting Sapporo!

Reception service is excellent. Food quality of breakfast is so so. A relaxing lounge on the top floor connecting the public bath is a pleasant surprise in this hotel.

The public bath is marvellous!  26/f rest area is cosy with stunning view.  You can order snacks and drinks there.

Service n cleanliness was great. However hotel located a little far from the station

The Hotel is new and have a lot of facility with nice sauna and relaxing bar view

This is my second stay in the year at the hotel. The room is clean and spacious comparing to other local hotels and the view is amazing. Parking is also easy as there is a car park at the basement. (A parking fee is charged) Otherwise, it’s about a 10 minute walk to the Sapporo station in good weather. I believe due to the high number of rooms, it may get crowded at the lobby and the hot bath area sometimes.