Grand Mercure Sapporo Odori Park

Grand Mercure Sapporo Odori Park recensioner

Grand Mercure Sapporo Odori Park

1 Nishi11chome, Kita1jo, Chuo Ward, Sapporo City, Hokkaido, 060-0001, JapanVisa hotellinformation
Grand Mercure Sapporo Odori Park
Grand Mercure Sapporo Odori ParkGrand Mercure Sapporo Odori ParkGrand Mercure Sapporo Odori Park
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Gästrecensioner

4.2/5
Mycket bra
362 recension
Verifierade recensioner
Läge och interiör4.1
Bekvämligheter4.1
Service4.2
Renlighet4.4
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Alla recensioner(362)
Positiva recensioner(347)
Recensioner med foton/video(92)
Stora rum(48)
Utsökt frukost(30)
Lätt att ta sig runt(26)
Fin utsikt(20)
Praktisk parkering(15)
Vänlig personal i receptionen(8)
Nära flygplats(7)
Genomsnittlig belysning(4)
Negativa recensioner(15)
1234hi5
Klassiskt tvåbäddsrum
Bodde på feb. 2025
Familj
16 recension
1.0/5
Publicerades 12 mars 2025
It’s not a 5 star hotel. Very old building. Facilities need a facelift. No laundry service. Not recommended.
Översätt
Svar från boendet: Thank you for staying at Grand Mercure Sapporo Odori Park.We appreciate your feedback regarding our facilities. We will continue to work on improving our amenities and services to ensure better guest satisfaction. For laundry services, we do offer guidance to nearby facilities, so please feel free to ask us during your next stay. Thank you once again for your valuable input.Grand Mercure Sapporo Odori Park Reservation Team
Aina Isabel
Klassiskt tvåbäddsrum
Bodde på jan. 2025
Par
5 recension
4.0/5
Mycket bra
Publicerades 6 mars 2025
Our stay in Grand Mercure went well. Staff are very accommodating however, the room that we got is quite old (with an old room smell) compared to the recent vlog that we watched from youtube video of Ms. Hazel Quing. Hoping that there would be a standard look/interior on all of the rooms.
Översätt
Svar från boendet: Thank you for choosing Grand Mercure Sapporo Odori Park.Thank you for taking time out of your busy schedule to give us your rating.We are very sorry for any discomfort you may have experienced during your stay.We will pass your comments on to the relevant sections and make every effort to improve.We hope you will have another opportunity to stay at Grand Mercure Sapporo Odori Park.
Fernery
Klassiskt tvåbäddsrum
Bodde på jan. 2025
Familj
10 recension
5.0/5
Enastående
Publicerades 12 feb. 2025
Best location in Sapporo. The room was sooo big and had a good view, yummy breakfast. It’s next to a subway station by walking. We stayed there when there was a snow festival which was next to the hotel. Also, it is so easy to get to the Airport. The airport bus stop is just behind the hotel. It’s so convenient.
Översätt
Svar från boendet: Thank you very much for staying at Grand Mercure Sapporo Odori Park. We are thrilled to hear that you enjoyed the spacious room, great view, and delicious breakfast. It’s also wonderful to know that our convenient location near the Snow Festival and the airport bus stop added to your experience. We hope to welcome you again in the future for another memorable stay. Grand Mercure Sapporo Odori Park Reservations Team
CHEUNG just
Klassiskt dubbelrum
Bodde på jan. 2025
Res med vänner
6 recension
3.7/5
Publicerades 22 feb. 2025
Although the hotel is only two blocks from the subway, we found it challenging to drag our heavy luggage over the icy roads. There are no dining options nearby, and the hotel does not have a coin laundry on the premises. We had to walk about 10 minutes on the icy roads to find a coin laundry. While the hotel is decent for business travelers, we would prefer to stay closer to Sapporo Station, especially during the winter.
Översätt
Svar från boendet: Thank you for sharing your feedback with us. We appreciate your comments regarding the challenges you faced with your luggage and the icy roads. We understand how important convenience is, especially during winter months. We also acknowledge your concerns about the dining options and laundry facilities. Your input is valuable, and we will take it into consideration as we continue to improve our services for our guests. We hope you had a pleasant stay overall and that you will consider us again in the future. Safe travels!
Gästanvändare
Klassiskt tvåbäddsrum
Bodde på nov. 2024
Familj
1 recension
3.2/5
Publicerades 4 jan. 2025
Airport connects bus to hotel, staff is generally okay, although not all are helpful. When we checked out, we requested two taxis, but when they arrived, the drivers had difficulty communicating with us to confirm that the taxis were booked for us. Unfortunately, there were no hotel staff available to assist us, which made us feel quite upset. Additionally, the hotel facilities are outdated; the lighting is dim, and we found some dust and dirt on the towels and bedding.
Översätt
Svar från boendet: Thank you for staying at Grand Mercure Sapporo Odori Park. We sincerely apologize for the challenges you faced during your stay, particularly regarding the communication issues with the taxi drivers and the lack of staff assistance at that moment. Your experience is important to us, and we will address this with our team to ensure better support for our guests in the future. We also appreciate your comments about the hotel facilities. We are continuously working on improvements, and your input will help us prioritize updates to enhance our guests' experience. Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back and provide you with a more enjoyable stay. Grand Mercure Sapporo Odori Park Reservations Team
Gästanvändare
Klassiskt tvåbäddsrum
Bodde på nov. 2024
Familj
7 recension
5.0/5
Enastående
Publicerades 5 jan. 2025
Room is spacious. Nice breakfast. Convenient car parking. There is a park across the street. The kids had fun with snow there.
Översätt
Svar från boendet: Thank you for staying at Grand Mercure Sapporo Odori Park.We are delighted to hear that you were satisfied with the spacious room, breakfast, and the convenience of the parking facilities. It is wonderful to know that your children enjoyed playing in the snow at the park across the street, creating lovely memories.We look forward to welcoming you back again in the future.Grand Mercure Sapporo Odori ParkReservations Team
Arty Mooler
Klassiskt tvåbäddsrum
Bodde på jan. 2025
Res med vänner
1 recension
5.0/5
Enastående
Publicerades 23 feb. 2025
Huge Hotel near Odori park , Big room for 2 person grear carpark
Översätt
Svar från boendet: Thank you for your positive feedback! We're delighted to hear that you enjoyed your stay with us and appreciated the spacious room and convenient parking. Our location near Odori Park is indeed a great advantage for our guests. We hope to welcome you back for another wonderful experience in the future!
Garylai1020
Klassiskt queensize-rum
Bodde på dec. 2024
Par
11 recension
5.0/5
Enastående
Publicerades 11 jan. 2025
nice hotel, the hotel is clean, and the staff so nice, good experenice.
Översätt
Svar från boendet: Thank you for staying at Grand Mercure Sapporo Odori Park. We are delighted to hear that you found our hotel clean and our staff friendly, and that you had a good experience overall. We will continue striving to provide a comfortable and enjoyable stay for all our guests. We look forward to welcoming you again in the future. Grand Mercure Sapporo Odori Park Reservations Team
Gästanvändare
Klassiskt dubbelrum
Bodde på sep. 2024
Res med vänner
6 recension
4.0/5
Mycket bra
Publicerades 13 nov. 2024
afternoon and evening lounge with foods and snacks was a very nice addition
Översätt
Svar från boendet: Thank you for your kind words! We're thrilled to hear that you enjoyed our afternoon and evening lounge with the food and snacks. We strive to create a welcoming atmosphere for our guests, and it's wonderful to know that this addition enhanced your experience. We look forward to welcoming you back soon!
Gästanvändare
Klassiskt tvåbäddsrum
Bodde på juni 2024
Familj
7 recension
4.0/5
Mycket bra
Publicerades 6 juli 2024
Nice and value added for free night drink Room style is traditionally standard grand and big enough but not looks like the photo exactly ( photo tunes too bright and looks new and modern)
Översätt
Svar från boendet: Thank you for your feedback on your stayDear Guest,Thank you very much for choosing to stay at our hotel and for taking the time to share your valuable feedback.We are delighted to hear that you enjoyed the complimentary evening drinks. We appreciate your comments on the traditional and spacious room style. We apologize if the room did not match the brightness and modern look as shown in the photos.Your feedback is valuable to us and will be used to improve our services. We strive to provide a better experience for our guests and look forward to welcoming you back in the future.Best regards,
Joss z
Klassiskt queensize-rum
Bodde på maj 2024
Familj
3 recension
4.0/5
Mycket bra
Publicerades 17 juni 2024
We recently stayed at the Grand Mercury in Sapporo and had a generally positive experience. The hotel's location is very strategic, allowing easy access to various attractions in the city. One of the major perks was the free parking, which added significant convenience to our stay. The room size was quite large, providing ample space for our kids to run around, which was a big plus for us. Additionally, the location is pretty quiet, ensuring a peaceful night's sleep. While the hotel was fairly clean, it wasn't spotless. I'd give the cleanliness a rating of about 8 out of 10. The service was okay, with many self-service options available, which might suit some guests more than others. Overall, the Grand Mercury is a good choice if you're looking for a convenient location, spacious rooms, and free parking in Sapporo.
Översätt
Svar från boendet: Dear Joss z, Thank you for your detailed review and we are delighted you enjoyed your stay at Grand Mercure Sapporo Odori Park. It great that you were able to take advantage of the great location as well enjoy the comfort of our large rooms. We do hope that we will remain your choice of hotel and look forward to welcoming you back in the near future. Kind regards, Grand Mercure Sapporo Odori Park Team
Gästanvändare
Klassiskt tvåbäddsrum
Bodde på juli 2024
Affärsresenärer
22 recension
4.3/5
Mycket bra
Publicerades 11 aug. 2024
Pretty good location, 3 min walk from subway station. Clean and decent sized room
Översätt
Svar från boendet: Thank you for staying at Grand Mercure Sapporo Odori Park. We are delighted to hear that you were satisfied with the location and the cleanliness and size of the room. We look forward to welcoming you back in the future. Best regards, Grand Mercure Sapporo Odori Park Accommodation Reservation Staff
TayJohnson
Klassiskt tvåbäddsrum
Bodde på maj 2024
Affärsresenärer
1 recension
3.2/5
Publicerades 21 juni 2024
I was very surprise to find that the hotel is so old, although I read somewhere that it was opened in Apr 224. Later that I found out that Mercure bought over and rename the hotel. So It is a new Name, but old hotel.
Översätt
Svar från boendet: Thank you very much for choosing Grand Mercure Sapporo Odori Koen.We would also like to thank you for taking time out of your busy schedule to write this review.We reopened our rebranded hotel in April 2024, and we have started to try various things such as renewal of some guest rooms, major renewal of the breakfast room, provision of lounge service, and creation of Ainu pattern pendants.We hope you will choose Grand Mercure Sapporo Odori Koen again.
Ian Kyen
Bodde på aug. 2023
Par
17 recension
3.7/5
Publicerades 3 okt. 2023
The hotel is big but hotel lobby looks quite empty. Overall is good 👍🏻
Översätt
Kim De Guzman
Bodde på nov. 2023
Familj
1 recension
5.0/5
Enastående
Publicerades 4 jan. 2024
From All the hotels we’ve checked in, Royton has the biggest and spacious rooms. Mr. kazuki has helped me with my lost luggage. He was very accommodating with all our queries.
Översätt