Chateraise Gateaux Kingdom Sapporo Hotel & Spa Resort

This was probably the anti- climax of our trip. Having been to Sapporo and Hakodate, I thought that a relaxing vacation at a hotel/Spa would be a good retreat before coming back home. Instead this place was a total letdown. 1). The place is dirty...It looked like it has been bought over with no renovation done. The carpets are smelly and moldly. The furniture looks dated. The bed has an awful ordour. 2). The facilities...They gym equipment is so old that it looked like it was there since the 70s. And the have the audacity to charge you for usage of the gym. 3). Half the facilities are closed...When we got there hoping to play with the slides and soak in some sun, the adult pool was closed and so were the tube slides. 4). The staff...They cannot speak English and there was a female staff at the Spa counter who ignored answering and just looked blindly through you. At least Trip.com or the hotel should inform the consumer that the main facilities are closed. Nobody informed us. In the future, it would be good to inform customers that such a place is mainly for kids and their Englsih comprehension and communication is limited. I would not recommend this place to anyone travelling far from abroad.

Good Room and breakfast.The hotbath located next to the hotel was fantastic.

Very nice older resort that had a lot of commodities I didn't expect for the price. A bit out of the way unless you have a car

Location is far but has shuttle bus from Sapporo station which is ok. There was no air conditioning in the room which was turned off, so the room was very stuffy. As the hotel is not at full capacity, all the restaurants are closed so you are stuck with a buffet every meal. The nearest convenience store is around 10-15 mins away. The swimming pool and spa are decent.

朝風呂は6時半から9時まで。 朝風呂時はサウナ休止 説明は特になく、朝風呂利用時に知りました。 前夜に確認しておくべきでした💦 小さい子供を連れた家族が大半の印象です。

清潔度、サービス等はヨキで食事も大満足。部屋のお風呂の底がチョットザラザラしてたのが気になりましたが、まずは大満足の宿でありました。