The One Club Hotel

When we arrived at the hotel late after a long days travel, our flight having been delayed, we stoped at the bar for a drink before retiring to our room for the night. We were charged for these drinks, which immediately sent alarm bells ringing. Not the best welcome to our holiday. The room was large but tired, and the downstairs bedroom smelled strongly of damp. We decided to try and make the most of it and turn a blind eye to the obvious short comings of the hotel so far. We figured we spend very little time in our room and we are naturally upbeat people so we decided to simply try and the most of it. The next morning, the first morning of our ‘holiday’ we go to breakfast. There are flies crawling all over the food so we can’t eat anything outside of the metal containers. The fruit that was laid out was clearly rotten and yet everyday the same fruit was put out as if one day someone might just fancy a sweaty rotten apple to go with their fly infested cheeses. I have attached photos. I’m not exaggerating. The hotel is filthy. The idea that it is four star is an absolute joke. I have never experienced such a dirty, run down, hotel in my life. This place makes Fawlty Towers look like the Ritz. The food is only labelled sporadically which presents a huge risk to customers with specific dietary requirements. One of our new friends has coeliac disease which means her body will attack itself when contaminated with gluten. The lack of labels is completely unacceptable. We then go to collect our ‘towels’ only to be given four of what can only be described as headscarves. Everything in this hotel is a substandard version of what you would expect to receive and it gets worse!! We spoke to a couple who described their stay as the worst 9 days of their lives. They told us that during their stay the pool had not been cleaned at all. There’s nowhere to sit to cool down except for your room in which the air con is actually absolutely fine, but probably is the only thing that is. Tired children have nowhere to be pushed in their buggies when they need a siesta. The parents among us will know exactly what I mean, and there’s no snacks or ice creams other than some random cakes that are bought out at 5pm. Disappointed is an understatement. At La Blanch a hotel we stayed in last year of a similar price. There were snacks and ice creams for the children all day. It made their holiday. In spite of all these negatives we focused our energies on the pool, seemingly the only good thing about this place despite the filthy floor and apparent lack of cleaning regime. However we then became aware that the children of several families were blistered and bleeding from their extremities. All of our children had been chemically burned by the pool water. We made the manager aware but the pool remained open and no apologies were made. Absolutely disgraceful!! We had a local pharmacist confirm the burns and issue our children with a series of medicated creams which we

Right off the bat, this is not 5* luxury resort. I didn’t pay for a 5 star resort, so wouldn’t expect it to be. I was there when some of the previous reviewers were there and sometimes it’s clear that some people don’t realise you get what you pay for. I wanted quiet, peaceful and inexpensive. Let’s discuss a few points: The pool was clean, not overly chlorinated and warm. I personally witnessed the pool guy clean and maintain the pool every single evening. Our room was a family room with 2 levels overlooking the pool area. Yes the downstairs was a bit darker but perfect for the nocturnal teens I brought with me. The air con was amazing. Truly, superb. The rooms are a bit tired (think the old style centre parcs kind of worn and used but still fully functional) but we had a cleaner who came round 3 times in the week we were there. She was amazing! The rooms have been used, they’re not pristine and I think with a wee bit of money spent on them would be fantastic. The hotel is small, quiet and the staff are lovely. The reception staff were always on hand for advice or to call a taxi. This cost 150lira into the small town centre. Not expensive or about 1.3 km walk. All flat, no hills to get to the centre. The restaurant area does need work, it’s very tired and there are flies which would be eliminated with some of those electric flytrap things other hotels seem to have all over. That’s the nature of being in a hot country surrounded by mountains. Sit outside, then they won’t bother you. Flies do get on the cold items left out, to be honest, I just dug under the first layer and got stuff but covers would be great. The hot food was good. Not the hideous “let’s all go on holiday from the middle of England and demand English food” type stuff but home cooked bulger wheat pilaf, rice, meats, meatballs, pasta, couscous, creamy local veg, the biggest tomatoes you’ve ever seen. The fruit could do with being removed. Replace with daily fresh cut watermelon/pineapple/mango/papaya and it would be perfect. I’ve seen people complaining that the staff don’t speak enough English. That’s because you’re in Turkey, how much Turkish do you speak? Use google translate if it’s that huge an issue. The staff speak basic English and that is more than enough for me as I’m terrible with other languages so use alternative methods of communication. My one major gripe is a store in the town absolutely scammed me, charged me £112 instead of £25 and then became incredibly rude and intimidating when I called them out. They’re the last kind of touristy shop as you walk up the Main Street on the right hand side. Sells all sorts of crochet stuff, bowls, Turkish delight etc etc. be warned about them. The dolphin restaurant, lux and new gate restaurants were amazing! New gate has karaoke and dancer evenings and the staff were outstanding there. Shout out to all of them as they truly made our whole trip the best fun. All in all I’m definitely coming back. Will

PLEASE listen to all the reviews and DO NOT GO TO THIS HOTEL! :( If you have already booked this holiday and still have time to change it, please go elsewhere otherwise you will regret it!! Beautiful hotel round the corner “L Hotel” please go there instead!! This was my first family summer holiday with my husband and our 1 year old and also for my husband’s birthday. It was definitely one we will remember.. for all the wrong reasons. For a start the hotel looks nothing like the photos on here or anywhere on your holiday providers website photos so do not believe any of it! Those photos are extremely outdated and probably what it looked like back when it first opened. It is run down, like a shack on the side of the road. Not even a hotel, more like apartment blocks, filthy, overgrown with weeds and buildings covered in hornet nests. The whole place is dark and dreary, not even the rooms have a main light in them! When we arrived we were taken to our room by the awful and rude night time receptionist and he demanded a tip from my husband which he refused to give as we did not ask for any help and were managing perfectly fine with our bags. The room was HOT because the aircon is practically non-existent.. think of someone just blowing air into your face occasionally.. that’s about as powerful and as cold as it felt. The bathroom was completely filthy and had no toilet seat. A “handy man” came back 3 times with a new seat to attach to it. Once the aircon started to oscillate, it begun absolutely pouring, no exaggeration! I went to reception and we moved to another room. Equally the aircon didn’t work but atleast it wasn’t raining! Again no room main light just a broken bedside lamp. Floor looks like it’s been mopped with muddy water and bathroom was all pink, slimy, broken and absolutely disgusting. You didn’t even want to remove your shoes! Brown blankets on beds have male ej*culate on them and it seems judging by other posts previously that this isn’t just a one off to find this. Says the rooms come with a safe.. they do not. But would I trust this hotel and its employees to not access my safe whilst I’m out? Absolutely not! The people who work here are bizarre. It all felt like a horrible dream and fictional world. The restaurant staff have filthy uniforms and work all hours of the day. They would just come and kiss my daughter with I was not ok with and they would stand just staring at her. They don’t speak a word of English either which is very unusual in Turkish places where there are British tourists. I’m part Turkish myself and so had to use my broken Turkish to attempt to communicate but most guests here did not have that ability! Hotel is currently 70% Turkish guests 30% British and it seems they only cater for Turkish. I know what good Turkish food is and what this hotel serves up wouldn’t even be appealing to rats. Flies on absolutely everything, meat and cheese left uncovered in a restaurant that is warm. Fruit mouldy but put

Never ever again very dirty,food hygienic do not expect,most of food looks was done in air fryer cheap quality,but staff was nice but the owner of the hotel should remove the pictures because the rooms are old and dirty only the swimming pool and area and nice sorry will not come back

Dirty & horrible place, Lovely staff & guests But Pay a bit more and go elsewhere The owner is there all day Walking around like he’s on a wet weekend in Scotland, Martin’s great. Once he’s awake Boris is also a nice man But If you stay here. You will be disappointing, Stay ealsewhere Pls

We have just returned from a weeks stay at this hotel when I first booked and saw photos it looked amazing BUT upon arrival it couldn't be further from the truth. Reception area was dark and dinghy poor lighting no information boards etc. Staff were helpful. Room with French balcony was ok clean ish very outdated, with no main lighting in main room only a bedside lamp available. Cleaned every other day half heartedly, sheets were never changed. Dinning area was absolutely disgusting the walls and ceilings have never been cleaned there was filth behind the drinks machines. Food was ok but very selective and repetitive options. Who has onion rings for breakfast!? There is no standard for cleanliness which was a massive let down for us. Anything that had wings was flying around the dinning hall including the hundreds of mosquitos. The bar area smelt like dirty water the barman was rude in the mornings as he often needed to be woken up as he was always late. The all inclusive drinks are LIMITED TO 4 drinks (beer, wine, vodka and fizzy drinks) had to pay for bottled water! anything after 10.30pm you have to pay. Pool was nice and cool, sunbeds you had to move about as a lot were broken. We noticed the cleaners dipping dirty mops in the pool to clean pool side 🤢. Don't waste your money here !