Relais Bernard Loiseau

We had a pleasant stay in a junior suite with nice garden. The staff was very helpful and recommending nice places to visit in the region. Very confortable bed and lovely decoration of the suite. Great Spa you would not expect in this small village with different pools, sauna and Jacuzzy. The garden is also very well maintained and brings a lot of charm to the property. The diner at Michelin restaurant was fine but I was expecting more as it is a two star Michelin restaurant. Also I would have expected mineral water in the room during the turndown service.

As we usually stay in Raleigh & Chateaux establishments, we have chosen this hotel with the 2*Michelin. Un fortunately the welcoming in reception was a shambles. Although we have reserved a Junior Suite, we were pushed in a small old room, with a small bed. Only after lot of arguments, with people who hardly speak english( 5* hotel), including the reception manageress, we got a nice newly renovated big suite. It gave a very bad taste to the visit. We were directed to the spa, but no sings in English. On first attempt, there was no one in the spa area to explain how to get to the new pool area. On the second attempt, there was a lady, no English, and not directing properly again . Thanks to our initiative we found it, very nice spa! After all those incidences, they tried to amend things. The Gourmand restaurant is amazing!! The food, service and the chef are excellent. All in all, a good hotel, but need to improve the reception service and language barrier.

Madame Loiseau assumed the leadership of this resort in 2003 after the untimely death of her husband Bernard. What she has accomplished here is a true testimony to the strength of her family, the love that she has for her family and her husband, and the pride she carries forth for his legacy. Well worth a visit!