Relais Bernard Loiseau

Myself, husband, and 7 year old daughter just had the most amazing stay here. We found the accommodation last minute and made a call to the hotel. Reception staff were lovely, speaking perfect English. Multiple room options were given. We arrived after a long drive, and instantly, we were made feel comfortable with all needs catered for. The room itself was stunning. The bed was so comfortable as was the sofa bed for our child. Amenities galore. We visited the spa on our first morning during child friendly hours. What an experience! World class. And complimentary for accomodation guests. First night, we dined at the Bistro. Very relaxed, but service was perfect. Delicious food. The second night, we spoiled ourselves and dined in the Michelin star restaurant on site. Although service and food were of the highest class, the atmosphere was relaxed and comfortable. We took our 7 year old daughter with us. She was provided with her own "kid friendly" menu and made feel welcome and included. I could write so much more about this accommodation but it is best just to say that it is definitely worth a visit. The story of Bernard Loiseau and the amazing women who have continued his legacy is inspiring. As far as the region is concerned, Dijon is not far and worth a visit. As is the Parc de l'Auxois - great for the family.

We had a pleasant stay in a junior suite with nice garden. The staff was very helpful and recommending nice places to visit in the region. Very confortable bed and lovely decoration of the suite. Great Spa you would not expect in this small village with different pools, sauna and Jacuzzy. The garden is also very well maintained and brings a lot of charm to the property. The diner at Michelin restaurant was fine but I was expecting more as it is a two star Michelin restaurant. Also I would have expected mineral water in the room during the turndown service.

As we usually stay in Raleigh & Chateaux establishments, we have chosen this hotel with the 2*Michelin. Un fortunately the welcoming in reception was a shambles. Although we have reserved a Junior Suite, we were pushed in a small old room, with a small bed. Only after lot of arguments, with people who hardly speak english( 5* hotel), including the reception manageress, we got a nice newly renovated big suite. It gave a very bad taste to the visit. We were directed to the spa, but no sings in English. On first attempt, there was no one in the spa area to explain how to get to the new pool area. On the second attempt, there was a lady, no English, and not directing properly again . Thanks to our initiative we found it, very nice spa! After all those incidences, they tried to amend things. The Gourmand restaurant is amazing!! The food, service and the chef are excellent. All in all, a good hotel, but need to improve the reception service and language barrier.