Gästanvändare
16 februari 2025
If there was an award for the worst customer service, this hotel would win hands down. From the moment we arrived, the staff made it clear that guests were more of an inconvenience than anything else. Requests were ignored, complaints were dismissed, and any interaction felt like we were being scolded rather than served. The most absurd moment? They actually fabricated a noise complaint against our group, claiming other guests had been disturbed in the restaurant—despite the fact that we weren’t being loud at all. Instead of creating a welcoming atmosphere, the staff seemed determined to make our stay as unpleasant as possible. Service was nonexistent when we needed help. One of our rooms was freezing, and despite multiple requests, they did absolutely nothing to fix it. Another guest in our group had a generator roaring outside his window and was basically told to deal with it. And when we checked out, one of our friends, wasn’t even allowed to sit in the reception area while waiting—she was told to leave the hotel entirely. Even the children weren’t spared. They were accused of stealing simply for placing something in a pool table pocket, asking for ice cubes, or requesting the correct number of foosball balls. To top it all off, on the day of departure, they demanded €10 per person just to take a shower after skiing. The only good thing? The short walk to the ski lift. But unless you enjoy being treated like a nuisance, do yourself a favor and book somewhere else.
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