DoubleTree by Hilton Hotel Savannah Historic District

Overall satisfying: in historical district, near river and all pubs, while the AC is too noisy that I cannot fall asleep

停車確實比較麻煩

The beds were very comfortable. The bath towels were thick like they were new. The staff was very nice. We will definitely be staying there again!

Staff was very friendly and helpful. Very clean. Food in restaurants was good , but pricey. Drinks were very pricey. We would absolutely stay here again. Can always eat somewhere else.

Very nice valet attendant, front desk was pleasant. Stated they would call me when room was ready, I arrived early. I never received a call room was ready and waited until the 4 pm checkin and room was already clean. Spa and swimming area needs to repair. Front city view is very noisy. If you like firm beds then bed is okay.

I was in line to check-in, in front of me there was a lady who was receiving great customer service. When it was my turn to check-in, the male associate did not raise his head to look at me or greet me. He just asked me for my last name. (That was very Rude) I paid $45per night for valet parking. Sat.night after returning back to the hotel, my husband and I waited 10 minutes for someone to show up to park our car. Eventually, I had to go Inside the hotel&tell the lady at the front desk that we were waiting for valet. She got up from the desk and went somewhere then a man showed up to park our car. The front desk associate did not offer an explanation on why we had to wait for valet parking&she did not apologize for the inconvenience. My husband&I went to our room. When we got to our room,both of our door cards would not open the door! We had to go back downstairs to find out why our cards were not working. We gave the cards to the lady at the front desk. She did something on the computer&gave the cards back to my husband&stated that the cards will work now. Again, she did not offer an explanation as to why our cards were not working, until my husband asked her what was the problem. She said that they were not working because we probably had them near a cellphone. I knew that was a Lie because my card was never near my cellphone. Again, We did not receive an apology for the inconvenience. I feel like the front desk treats people of a Certain Color better than others.