Clarion Pointe Savannah Gateway I-95

Metal bedskirt around base of bed that’s loud and ridiculous. Impossible not to kick it getting in and out of the bed. A ridiculous design decisions. An unexpected deposit of $100/night that they hold for over a week. I was there last Wednesday and the $100 deposit is still “Pending”.

$100/night deposit required to check in and they hold the deposit forever. I was there a week ago for two days, $200 still showing as “Pending”. Unfortunately there is a trend where this only happens to me when there are Indian owners who actually manage the credit card processing. I never have this issue otherwise. It’s a consistent trend from South Dakota to South Carolina and now Georgia. You guys really need to change your policies. The price is cheapest but the hold in deposit funds feels like extortion. And I’m assuming that’s how you make up for the cheap price. I have another 15 days of stay in Savannah over the next 5 weeks, and I would rather pay the initial $125/night and $25 deposit that’s released next day, than $90/night with a $100 per night deposit that’s held for 10 business days.

Not to bad of a stay!! Our stay was a good stay. They are clean. The hall could use a little deodorizer, but its not bad. Beds are comfortable. Breakfast not to bad. The only problem we had was my husband went to cook an omlet, and while it was cooking, it turned 9:00. While his food was cooking, she walked over without saying a word and cut the maker off and walked away. But other than that particular part, our stay was good.

There were roaches in the fridge, mold on the bathroom ceiling, bathroom door didn't close, pool unclean, laundry services don't work, entire hotel smells mildewy, breakfast was a joke with zero protein options, the worst hotel I've ever experienced. Well below motel quality standards

Poor Customer Service. Initially is was a good start until after we got into the rooms. For one room, the toilet wouldn't flush.. mentioned it to front desk 3 times and it was still not fixed. And then the shower ended up clogging to where it drained super slow and you were basically standing in your own filth.. Mentioned it again after checking out early. The lady just gave us a card and told us to call the manager. Putting down $100 deposit on top of the room payments is a bit much for the quality you get.

Our stay at this hotel would have been 5 stars except that the toilet didn't flush correctly. The beds were comfortable, the room clean and breakfast was fabulous, but this overshadowed our whole stay. We reported it to the front desk clerk and was told after returning from dinner that it had been plunged when it still wasn't working correctly. We were then given a plunger and gloves and attempted to rectify the situation. Unfortunately nothing worked and we were told no other rooms were available. My family members had to use the restroom in the lobby during our stay. I was told the manager would call. He didn't. Corporate also did not give a satisfactory resolution to our situation. Sadly, staying at a rustic campground might have been a better experience.