Sayulinda Hotel

We booked Sayulinda Hotel for a women's retreat and the staff was wonderful, the rooms were clean, and the hotel itself was beautiful. A wonderful stay!!

Booked the patron suite in person. Cancelled on their website via THEIR bot 2 days later. Did not get a confirmation of cancellation email more than 24 hours later as promised. Reached out again on their website and asked again for a confirmation of cancellation that was promised. Nothing came. After speaking with front desk, they told me they will not refund $$ but it could be used for another stay. Then promised manager would call me. No call. Called again and they said manager was not there and they would not refund $$. Also included browser history showing when reservation was cancelled. Still no response. Very cool roofdeck bar and pool but they have horrible customer service and refuse to honor cancellation. Very sad

I’d say 4.5 out of 5 stars! Beautiful hotel! The atmosphere was exactly what I was hoping for…colorful, lively, very clean. Lovely staff (Jaime at the front desk was so interesting to chat with…I swear he knows more about Canada than I do! and the beautiful ladies at reception who were always so helpful in answering our random questions, and securing taxis on our behalf- thank you). The couple that runs the attached breakfast restaurant are friendly, gracious, hard working. Please remember to tip them as this is their own business. The rooftop terrace was something to see…stunning view, lovely decor, even a live band one night! This hotel is right in the fun, lively centre of town. Very noisy at night from all of the live music everywhere. Everything is within a 10 min walk away. Bring good shoes, as the streets and sidewalks are very uneven, and you really have to watch your step. Our room wasn’t too bad in terms of the nighttime noise, you could hear it but we still slept. It kind of became a white noise. Apparently there are some rooms that are more noisy than others, but another couple we spoke with said the hotel staff relocated them to a quieter room with no problem. The rooms are supplied with earplugs. So if you’re looking for a quiet place, this isn’t the place for you. However, if you’re looking for a beautiful, lively, right-in-the-heart-of-the-action experience, 30 second walk to the beautiful beach, then you will love it here! So why not 5 stars? We were a little disappointed that we weren’t allowed to bring our own alcoholic bevvies up to the terrace, you’re only allowed to order from the bar. It was expensive so we hardly spent any time up there because of this. The rooms (standard) had no dressers to put our clothes away so it was difficult to stay organized for two ladies and all of our clothes. Norma did a very nice job of cleaning up after us. Thank you Norma!! There are only 3 selections for breakfast. Two of them include eggs, and the third is simply a fruit plate. I’m not an egg lover, and a plate of fruit, with no proteins or carbs, left me hungry and in need of food an hour later. However, my sister likes eggs and said the egg dishes were good. So because of this, I felt that the cost of our room for the week was a little high, but I do not regret the experience. I do recommend this beautiful hotel for those looking for a lively experience. In general, this most amazing little surf town with a huge zest for living the good life was an experience like no other. Completely different from the all-inclusive vacation, and I am now hooked on Sayulita. I loved Puerto Vallarta, but now that I have been to Sayulita, this will be my go-to spot in Mexico going forward. It is safe, the locals are friendly and laid back. Even the beach vendors are awesome and gracious.

Great hotel. The staff was very friendly and the hotel was recently built so everything is new. Was very happy with the TV and Internet options. I was able to watch the game in English and the kids had cartoons in English as well. I also had fast WiFi and was able to get some work done remotely. Both are rarities in this area so I was very pleased. Lots of restaurants are close by and only a few blocks from the beach. Very pleased.