Premier Inn Scarborough (South Bay)

Lovely staff great hotel perfect for a seaside get away 😁

First the positives. The room was very clean, comfortable and bathroom was obviously recently refurbished. Breakfast was excellent and good value, but more on that later. Now the not so good, or could do better! The check in policy is ludicrous, I understand they need to have a designated check in time, but whilst waiting (40 minutes) I overheard the staff clearly stating that all rooms were ready for guests, but as people were entering the reception they were informed that check was not possible until 3pm and they had to wait or pay £10.00 for an early check in! The result was a packed reception and when they did commence check in, due to a “new system “ it was painfully slow! Very poor customer service. The breakfast was good value, but the attitude of the cashier guy was poor at best, probably rude if to be defined. On approaching him I was asked “ breakfast for two “ to which I replied “ no there’s only one” to which he snapped “ well I’m not to know that!” Not expected and yes rude!

位置不錯，就是空調不行，基本不制熱

還行，服務態度好

Very friendly and helpful staff. Easy check in. Comfortable rooms. Good size. A really good sleep on their comfortable bed. Great location. Can’t fault it.

Hotels location is perfect, just near the victorian cliff lift and above the seafront so easy access to the beach (£1.50 each way on lift). Shopping centre is literally on the doorstep. And trains and buses all stop within a 5 minute walk. Staff are all friendly and willing to do everything they can to help. Rooms were clean as were all areas of the hotel. Can be a little noisy if you have windows open but when closed extremely quiet. Loved our stay, but it was a little expensive.