Premier Inn Scarborough (North Bay)

Stayed in this hotel in November for a sea side trip, mainly to visit Bridlington and Scarborough. First of, if you have the extra money to spend in the south bay one I would recommend it as it is much nearer to the beach and attractions. As for the premmier inn we stayed at, it was your typical premier inn with friendly staff, good facilities and clean rooms. There are only four things that went wrong: 1. The bath tap unit, when on the shower setting, sprayed water out of the pipe, we did manage to block the water from going on the floor with the shower curtain, but it still made a mess. 2. When we asked for another bath towel from reception, it was covered in black/brown stains. 3 The restaurant was closed due to inadequate staffing. This didn’t bother us however as we went to the independent pub next to it which served nicer food in my opinion. That does lead me on to my fourth which was that there didn’t seem to be enough staff around. They were constantly running between the bar and reception. Bar the negatives, this was a really affordable and comfortable place to stay for 2 nights. I would definitely recommend as most of our issues were one time things.

The staff were so helpful and as always the rooms were very clean and comfy - we had breakfast both mornings and the food on offer was excellent - a good variety to cater for all.You have to pay for parking but to be fair it was only £7.90 for 24 hours.

The pillows and bed were comfortable. Cleaniness was brilliant and we were comfortable at our stay. The reception greeting check in staff member was brilliant. The rest of the staff were poor, they did not acknowledge us at the breakfast check in. We had to approach them to ask to be checked in to breakfast and allocated ourselves a table.

Yes it’s Bank Holiday so we were expecting higher prices but Premier Inn really only focus on profit rather than Customers. It cost me an astounding £547 for 2 rooms for Saturday & Sunday including breakfast but we were expecting the normal great service from Premier Inn but this wasn’t the case. My son suffers from Autism so anything that doesn’t quite go the way it should stresses him. So disappointment number 1 when we arrived at just after 12:00 we were told bluntly that it wasn’t possible to gain early access to just one of our rooms. Which meant we were hanging around for 3 hours. Next we found that in one room there was no soap in the dispenser, also despite one room having 2 occupants there was only 1 towel in the room. This resulted in having to join a long queue at reception of other Customers complaining about quality issues with the rooms. Another disappointment was due to an issue with the beer cooler, the hotel was unable to offer draught lager / beer for the whole weekend. Also there was a poor selection of other drinks which was a letdown and led to a very sober stay. Finally considering the hotel is new the restaurant was far too small which led to chaos at breakfast. Also there was a quality of breakfast was poor, cold food, undercooked bacon, over cooked eggs. Who fries eggs in an oven, that will be the Premier Inn at North Bay Scarborough. I know all of the above seems petty and that I’m just moaning about the small stuff but I really expected more for over £500’s! The one good thing it that the majority of the staff were great and worked very hard to try and resolve all the issues. I would suggest that this hotel needs many more staff as they all seemed rushed off their feet. Surely with charging so much for the rooms Premier Inn could afford a lot more staff!

This is our third visit and the location is excellent. Breakfast was good but I felt that the hotel was not quite as clean as usual. The downstairs toilets were cleanish but not as clean as I expected (toilet paper over the floor etc) and were still like this when I returned nearly 3 hours later. The corridor our room was on, also had some rubbish on the floor and this was still there the following morning. We will return but I hope it is as clean as our previous two visits and not our third.

Lovely modern building with air con and easy check in .Staff very helpful,the resurant was not open for drop ins when we were there just pre booked meal deals The pub next door is great for food so no hassle The car park is paid for even with a disabled badge so bear that in mind Good location for exploring the area