DoubleTree by Hilton Hotel Chicago - Schaumburg

The experience is extremely bad. My colleague was asked to wait 1 hour to check-in later than 6 in the evening or just change to other hotel, not offering any apology or compensation. My room didn't come with a hair dryer, when I try to phone to front desk, the call went to guests in another room which is rediculous. So I headed down, and was told there's none available but will bring to us the next morning, which is the 1st lie. We have to Google translate Spanish to ask hair dryer directly from room cleaners. And we r not told that house keeping service is upon request, anyway we then reserve with frontdesk for the next day housekeeping service. i was told is all good and that's the 2nd lie. I headed down and check with front desk on why but got no answer, and was told can at least help give us new towels and clean our garbage and this is the 3rd lie. Only the towels r changed after we came back, but garbage remain as good as it's in the 1st day.

I was kind of disappointed because they did not say or write anything about the pool being closed on trip.com once we get there there is a sign saying under reconstruction. Overall it was a nice hotel

Great staff, poor experience with building. The pool was closed for renovations, had I know we would have booked elsewhere. The smoke alarm battery died @1:50am. The breakfast buffet was “not included in the bill rate” for anyone that I heard ask about it, myself included. There was only one working elevator.