Best Western Plus Atrium Inn

Excellent Stay! Would recommend. Nice Pool and the breakfast was hot.

Cool Fun Interesting

Customer service here is not good. I reserved and paid for a late check out. I was kicked out of my room 30 minutes early. The very rude lady at the desk said that it didn't matter what I booked online, they were not honoring it and that I needed to leave. I tried to show her the conformation, but she wouldn't even look. She knew she was wrong. I won't be back to this hotel. Best Western corporate sent me points to make up for her mistake and rudeness.

Stay here for work. Location is great, close to shopping and food is right next door. Prices are reasonable. Pool and jacuzzi are always clean. Great place to stay and relax

All in all a very good hotel by the Interstate. Very kind front desk, room clean and perfect housekeeping. Small pool in door in an atrium like charming area. Surroundings not charming, hotel facing directly towards the Interstate. And we would have liked a good restaturant within walking distance, but I'm afraid the level was just acceptable at best at the Dennis next door. So the hotel itself we want to return to.

Been here before, good location in-between New Braunfels and San Antonio..... didn't get greeted as a Diamond member either time and wasn't offered water this time, and when we wanted some water later, it was not a welcomed request for some reason to the person we asked.... Breakfast was big with many options of hot food like bacon, fried potatoes, sausage gravy and biscuits, waffles but didn't care for the reconstituted scrambled eggs, hard boiled would've been good as they have at other BW's, cereals and assorted breads....... the breakfast was way more than enough for adults and kids..... unfortunately, the dining room was VERY WARM, it's March now, I hope they keep it cold for summer. Bed was too firm for me hard to get comfy , woke up a lot and ended up sitting in the soft chair and napped. Wouldn't say there again because of the bed, unless they have softer options in other rooms, whatever pad they had on it is definitely not working..... great shower though with lots of water pressure in room 116., but the shower curtain didn't seem to block the water, the whole floor flooded so had to use most of the towels to soak it up. I did forget to mention that to the front desk though.

My room and sheets smelled musty. The wallpaper was peeling from the bathroom walls. The front-desk personnel were not the friendliest. My battery died as I was departing. Instead of offering to call someone for help, I was told to ask another guest for help. The breakfast bar was good. The lady who tends the breakfast was friendly and courteous. The sauna and heated pool were nice.

The room was disgusting. Stains on curtains. Old spinach in chair. Brown, hopefully mud clump on floor. Someone’s hair in the sheets. Elevator “worked” it took about 5 minutes to travel between floors, and it would close on you regardless if you tried to stop the door from closing. It also beeped the entire time the door closed. Staff were helpful, but they made it seem like a problem to help you.

Excellent and very memorable trip to my alum and knowing other places in Texas such as Seguin, Kennedy, Corpus Cristy and San Antonino. Apart from the traffic coming into and out of Austin areas, the trip to the University of Texas (Austin) is very worthwhile...since I graduated from UT Austin 35 years ago!!