Fairfield Inn & Suites San Antonio NE/Schertz

The location was great as well as the staff! Very professional and very clean!

We've stayed here a lot over the life of this hotel. They're remodeling, it's starting to look pretty good. The location is perfect for me but the parking situation is atrocious. The front desk staff is always friendly and will continue to stay here. My main issue on this trip is that the housekeeping staff has started knocking on room doors LOUDLY at around 730am. That's far too early and aggressive especially when I've got a "do not disturb" sign on the door. When housekeeping knocks on every other door like the police with a warrant it's not exactly undisturbing.

I would have rated lower if I had not stayed at this hotel in the past. This time around, I had two rooms. One room the TV had no signal and the wrong remote (I was told it was an input issue, but it would not go to another input so I doubt that was the problem), and the refrigerator was unplugged wasting my food, then when it was plugged it, it was turned high which froze my food. The second room had blood on the pillow case. The housekeeper advised me I needed to take the pillow case off in order for it to be changed. But this is a new room that I checked in? Not my blood.

I enjoyed staying at this hotel. The shower had great water pressure and really enjoyed it.

I had to leave a day early and did not realize that I could not get a refund.

The staff was incredible. I couldn’t find my AirPods and I told the front desk that if they found them could they let my family know that was staying longer than me. I was shocked when they actually turned them in to my brother in law instead of pocketing them. A lot of my family stayed here and they were very accommodating, helpful, and kind. I would definitely stay here again.