Blue Marlin All-Inclusive Seascape by Dream Resorts

We recently stayed at the Blue Marlin all-inclusive resort, which is beautiful, clean, and has friendly and helpful staff. But, we felt that the food could be improved, rating it 3 stars. We were surprised to find that there was no ice cream available, a major disappointment. Which holiday resort has NO ICE CREAM. The breakfast options were limited, and the egg station was extremely slow. The lady attending to the eggs seemed unfriendly and could even ignore guests standing right in front of her. She needs help We recommend ordering your eggs before the sausages and sides to avoid them getting cold. The croissants on the second day seemed to be reheated from the previous day, and the pancakes lacked sugar. On a positive note, the lunch options were really good on both days. Unfortunately, the dinner options were average on Friday and not up to par on Saturday. Saturday's dinner was particularly disappointing, with soggy and tasteless southern fried chicken, unenjoyable ribs, and hard wors. Being the main night. The only carvery option, available on Sunday, was roast beef. The desserts were also a letdown, tasting like a mixture of canned fruit and whipped cream. We think it would be great if the resort could invest in an ice cream fridge or improve their dessert options. We also found the cocktails to be a bit watered down, and the service at the pool bar was slow. It often took reminders to receive our drinks, which could take up to an hour. We recommend using the bar outside the restaurant for faster service. Lastly, we were looking forward to the entertainment options, but unfortunately, they did not meet our expectations. The website advertised dinner themes, but these were not available during our stay. Given the holiday season, we expected more. We hope that the resort will take our feedback constructively and make some improvements to enhance the overall experience for all future guests.

We took a flight to king shaka Airport and hired a car and drove for an hour to this hotel. The food was always fresh and tasty, different dishes per day with different themes. The hotel staff was extraordinary. I don't drink alcohol so they would mix some cordials for me and make nice different drinks for me. Entertainment was on point. The gym equipment is still new and there is variety. We have absolutely nothing to complain about. We will definitely be going back again and we will also force our friends to go. What an amazing stay we had.

Beautiful resort, excellent food, dessert slightly limited but overall food and drinks are amazing. I’ve never met such friendly hotel staff, special thanks to Anton and Michael for assisting me with a car issue. Reservation dept on the other hand , absolutely incompetent. They made me change my online booking via a booking partner , when I did they then insisted I cancel that booking and book via them directly, stating they were charging me a room for one rate and my 3 year old was no charge, how that differs from an online booking for one if they charge a room rate still makes no sense. For the sake of peace I then paid an adult rate for a 3 year old , and then when I got to the hotel my booking was suddenly for 2 adults and one child instead of one adult and one child. I use booking partner apps all the time, at least 4 times a year , have never had such issues with hotels not sticking to their policies and staff not being on the same page. As much as they are trying to be current , probably they are not ready or able rather to be booking partners on such apps which led to a large inconvenience on my part and despite a beautiful stay , this has put me off.

Blue Marlin All Inclusive needs improvement in professionalism, customer care, and cleanliness. I booked a room for an adult/couple with a 7-year-old online through their website. I selected 7 in the drop-down menus, and the system generated a quote that I accepted and paid a 50% deposit. Two days before our arrival, I received an email to do an online check-in and included the 7-year-old. Upon arrival, the front desk staff asked which agency I used, despite me using their website. She then asked if we had a child and confirmed that I had included it. She charged me an extra 1100 for the child, despite accepting the quotation with it included. A manager convinced us to accept a discounted rate of R350 per night for the child. The meals were poor, so management improved the menus until we left after some guests complained. I hope it stayed this way. The meals are clearly cooked for a large crowd without love in the preparation. The rooms were not cleaned properly, and the building needed maintenance. Used dishes were left in the passages of the rooms, and the eating/dining tables were not cleaned for the next guest. I had to request that they be cleaned before I could sit, which left unpleasant views and resentment about the kitchen. Waiters and managers visit our table daily to take orders, but only about 70% of our requests are fulfilled. We must go to the bar to order ourselves. The staff is uncaring, impersonal, and unprofessional. The kids’ amenities are good. They have daily activities, great swimming pools, and the kids enjoyed them. This is their only strength. The daily entertainment for both kids and adults is good. However, the place is poorly maintained. Regular cleaning is needed, and floor managers should ensure waiters consistently check tables and remove dishes. Customer orders must be attended to promptly. Hire a professional front desk manager to handle guest check-in, queries, and disputes. Otherwise, customers will leave and negative reviews will damage your reputation. Some customers come from far away and want a quality, tranquil vacation. I left as an unhappy guest and won’t return. My wife agrees.

Stayed in December. The uogrades are a game changer. Heated Pool, a full Gym with Olmpic weights and machines. Upgraded dining and food, as well as changes to decor. The meals were varied and well presented. Lots of options and theme nights. Its moving to a move 4/5 star hotel. The beach was alos better this year and the water was clear and warm. Would highly recmmend the all inclusive

We are locals and have enjoyed lunch and drinks around the pool on many occasions. On boxing day we decided to go and enjoy the new space after renovation. On arrival we were honest at reception about our intent to swim and enjoy lunch at the pool as we always have in the past. We eventually flagged a waiter and asked for a menu and ordered cold drinks and food. My son got in the pool and I went after him. A guy walked up to me and asked if we were staying at the hotel because we would need to buy a ticket if not. So I bought a ticket. This should have been communicated to us at reception on entrance. Then as we got our food we were once again told off by the same guy. Who I then told off because by then they were just being completely unreasonable. If they changed the rules of how they operate, then they should have communicated this all to us on arrival where we were honest about our intentions. We paid the bill and left after 1 hour and being treated so disrespectfully. We will never recommend it to our friends again or enjoy the space off season. Very disappointed in the communication after we were upfront on what we were doing there and paid for.