Sonesta Suites Scottsdale Gainey Ranch

Rooms were very clean. Beds were very comfy. Free breakfast daily, happy hour 5-6 with free drinks and apps!!

Good = Nice pool area & breakfast area Good = friendly & professional staff Good = breakfast included Good = convenient having kitchens in rooms & full size fridge with freezer Need improvement = carpets are filthy in suites, maybe replace with either luxury vinyl planks or tile (much more sanitary). Need improvement = no room keys were issued at time of check in due to a technical issue, so staff had to physically let guests in, which isn’t convenient & takes time waiting….staff did their best though. Staff promised to deliver keys & slide them under the door once the problem was fixed, but that never happened. The next morning after breakfast we had to inquire about getting room keys issued which we did finally get. Need improvement = water pressure in shower very low Need improvement = clearing drain in bath tub and shower after each guest checks out, so next guest doesn’t stand in a puddle of filthy water when they shower.

Disappointed with the honesty of the staff. I left a bag behind, reported it immediately, but it was never found. Would not trust lost items to be returned

Very nice hotel for a two night stay and good location. Parking easy. Carpet needs to be replaced in halls and room, but otherwise king suite room was great and had everything we needed. Pool area, although not overly large, was well kept along with the property grounds. Can see they take great pride in the property. Breakfast was better than expected and plenty of hot options. Overall a great value and will likely stay here again.

Disappointing Front desk attendant was busy flirting with a regular for 20 while we waited to check in, only to charge me 70 dollars more than quoted. When we got to our room the carpet looked disgusting, the blankets were cheap, the water bottles they left out for us were tagged at 5 dollars each and the tv wasn’t facing the couch or the bed??? It faced the kitchen. When we went to the bar, the bartender confused us 2 times for wanting something complimentary when we were just trying to order. The only thing that was decent was breakfast.

The hotel was decent but quite dated. We booked a courtyard view room but basically had mostly a view of the roof of the lobby. Overall a nice stay, the breakfast and pool were good but the room seemed shabby. Safe and convenient to everything in Scottsdale but we’ll stay elsewhere in the future.