The Scottsdale Resort and Spa, Curio Collection by Hilton

Phenomenal experience. Had an issue from third party booking sight. Front desk manager fixed it immediately. Quick check in process pool a resort is amazing. Whole hotel was very kid friendly. Well worth the money spent for the time being there.

Our first time staying at this resort and we cannot wait to return in a few months. This is a unique, hidden gem of a boutique California-style vibe. We used to always stay at large resorts when visiting Scottsdale yet this hotel won us over. Excellent food, pool and quality.

While The Scottsdale Resort and Spa, Curio Collection by Hilton is undeniably beautiful—the grounds, pool, and outdoor spaces are stunning—that’s unfortunately where the positives end. From the start, I was surprised by hidden fees that weren’t disclosed up front. Access to the sauna and steam room is $40 per person—a detail not mentioned on the website until after you’ve made your reservation. Self-parking is $45 per day, and the speakeasy is reservation-only, which wasn’t clearly communicated anywhere. Service was another letdown. The pool bar staff blatantly ignored me—I didn’t “look” like their usual guest, which was both uncomfortable and unacceptable. Adding to the confusion, the bar accepts Apple Pay, but the front desk does not. Why is there inconsistency in payment options at the same property? Additionally, amenities were lacking. The Social Boardroom with the pool table was locked at 10 a.m. and only open Monday to Friday from 5 p.m. to midnight—not exactly convenient for a relaxing stay. No microwave in the room either, which is a basic expectation in this price range. The staff were polite and apologetic, but not actually helpful in resolving issues. If you’re looking for a relaxing, all-inclusive-feel getaway where you can truly unwind after paying upfront—this isn’t it. Be prepared to pay extra for everything and to be reminded often that you’re still on the clock for your vacation.

STRESSFUL! What started out great quickly turned to extremely stressful and disappointing due to the hotels self parking situation. Machine constantly malfunctioning, pressing the call for help button repeatedly over the last few days to no answer. Having to leave the gate that won’t open, re park the car, run down stairs and wait in line for someone to hopefully help me. I was given multiple new barcodes to scan to open the gate that did not work, told that if I hit the help button valet guy would make sure he opened it and still nothing! I was late to 2 separate events that I tried to leave early for and was unable to get out of the parking structure. The hotel should have someone at the gate to help you if system is not working properly and most definitely shouldn’t be charging guests for parking till this issue is resolved ( as I met multiple hotel guests having the same issue ). When telling Crystal at the front desk about my these issues she said the WIFI is spotty and the reason these parking machines are not working properly and that it’s a private company so she can’t comp parking fees?! She offered to comp a $40 1 night resort fee. This is ridiculous! Our last night was topped off with stepping on cockroaches in our room executive suite room 197. Again told Crystal and she said sorry. FYI this is the first negative hotel review I have ever written, that’s how bad this experience was!

The property grounds were very well kept and absolutely stunning. Paradise feel. Fantastic gym and workout facilities. Bar area with gas fire pit had comfortable seating. Easy place to relax. The room was very clean and the bed was amazing. Dining options at the bar sufficient. Friendly staff. I would recommend to a friend.

My Sister and Niece and I had a wonderful experience. We had massages at the beautiful Spa and a fun dinner that evening.