The Canyon Suites at the Phoenician, a Luxury Collection Resort, Scottsdale

The Canyon Suites at the Phoenician, a Luxury Collection Resort, Scottsdale recensioner

The Canyon Suites at the Phoenician, a Luxury Collection Resort, Scottsdale

6000 E Camelback Rd, Scottsdale, Arizona, 85251Visa hotellinformation
The Canyon Suites at the Phoenician, a Luxury Collection Resort, Scottsdale
The Canyon Suites at the Phoenician, a Luxury Collection Resort, ScottsdaleThe Canyon Suites at the Phoenician, a Luxury Collection Resort, ScottsdaleThe Canyon Suites at the Phoenician, a Luxury Collection Resort, Scottsdale
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Gästrecensioner

9.6/10
Otroligt
66 recension
Verifierade recensioner
Läge och interiör9.6
Bekvämligheter9.5
Service9.6
Renlighet9.5
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Alla recensioner(66)
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Zbaby88
Kingsize-rum med balkong
Bodde på juli 2023
Affärsresenärer
3 recension
8.5/10
Mycket bra
Publicerades 3 sep. 2023
酒店房間比較大，早餐是包括在房費裏雖然比較簡單但也可以，酒店區域有兩個酒店連在一起的，另一個酒店比較商務些…
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Weber H
Bodde på mars 2025
Par
8.0/10
Mycket bra
Publicerades 16 apr. 2025
The place is nice and clean. Rooms are nicely furnished and very comfortable. Wife and I were disappointed in the pool areas given the cost of the rooms ($1k+). At the Canyon side (where we stayed) it was run amok with kids (which generally fine, but very loud) and there were no other pool options on this side. At the Phoenician side, the pools were rowdy as well, music a bit too loud for my taste and just lacking in general luxe quality. We went down to the adult only pool and there were rows and rows of seating, no views of the pool if you got in late - just the backside of those in front of you. Felt like we were at some Margaritaville resort in Houston more than anything - pool wise. Wished Canyon-side pool was a bit more upscale. Service was very good and friendly. Breakfast excellent.
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Gästanvändare
Bodde på apr. 2025
Annat
10.0/10
Enastående
Publicerades 8 maj 2025
What a wonderful experience we had during our four day visit at The Canyon Suites. Of course the rooms and surroundings are beautiful and first class. But what sets this resort apart is the spectacular hospitality. Many thanks to Buzz who greeted us each morning for breakfast, always with a smile and a cheerful word; to the wonderful concierge staff who were uniformly helpful and professional; and to the valet staff, always eager to help, including the free rides on the golf carts to get to some of the more remote areas of the resort. All in all, it they made our vacation memorable and enjoyable. We'll treasure our time there for years to come.
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bghumble
Bodde på okt. 2024
Par
10.0/10
Enastående
Publicerades 1 nov. 2024
You can spend all your time at the Canyon Suites and enjoy quiet, comfort, and service that is excellent. But we also dined at the J&G steakhouse in the main resort just a short walk away, and we enjoyed the excellent golf at the Phoenician. They recently added an upgraded breakfast that is superb with many choices hot and cold. The detail and services here are the best we have experienced at Bonvoy properties.
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Svar från boendet: Dear bghumble, We are delighted to read that you had such an enjoyable stay at The Canyon Suites at The Phoenician, a Luxury Collection Resort, Scottsdale. It is always a pleasure to hear about the thoughtful and attentive service shown by our staff, and we will enjoy passing along your compliments. We are also delighted that you found our restaurant, J&G Steakhouse, to be a perfect place for dining, and we appreciate you mentioning our delicious dining options. Thank you for choosing us for your getaway to Scottsdale, and we look forward to hosting you again soon. Q Martin Senior Rooms Operations Manager The Canyon Suites
46023904
Bodde på mars 2025
Annat
10.0/10
Enastående
Publicerades 27 apr. 2025
This is obviously an expensive place to stay but it is very high quality. There is a separate entrance area to the Canyon suites and a beautiful lobby area. The suites have their own pool but there were a lot of children staying when we visited before the Easter holidays and the pool is not adults only. Quite expensive pool side food. There are cabanas at the pool but these are very, very expensive to hire. Our room wasn't ready although we had called ahead but the hotel was very apologetic and compensated us for the delay which was a nice surprise when we checked out. Check in is quite late at 4pm but you can use the facilities before then. See the small card for things included in the resort fee - we used the car to take us to the Scottsdale fashion shops. We were able to use Marriott points for one of our nights which was helpful to reduce the cost. Staff were very nice and helpful - particularly the valet team. There is a good breakfast served in the lobby area (included) and this can be eaten outside which was lovely. The room was light and airy with a good shower although we would have appreciated a nightlight to the bathroom and a welcome card explaining the amenities including details of breakfast and the fact that the lounge serves evening food. The main hotel has several restaurants and we tried a few of them - there is a nice cactus walk to the main hotel. We had a lovely short stay.
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Gästanvändare
Bodde på feb. 2025
Annat
10.0/10
Enastående
Publicerades 21 mars 2025
Beautiful canyon suite - 1 full bath with shower & tub and a half bath. Lovely family room with a television and a small dining room table. The patio overlooked a beautiful garden. The breakfast was delicious. Buzz was fantastic- so personable and helpful. The grounds were impeccable. Rooms were clean and spacious. Staff were eager to help and were very professional. Can’t wait to return.
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Faye B
Bodde på maj 2024
Par
10.0/10
Enastående
Publicerades 22 juni 2024
There is good reason this place has so many 5 star reviews. Before I arrived, I received an email from the property about construction. I called and spoke with Derek and explained it was an anniversary trip and that we would like a room away from the noise. We ended up with a beautiful room and heard no noise at all. Derek and his colleague Sydney were responsive to all of our needs and requests, no matter how small. They really do go above and beyond to ensure a wonderful experience for their guests. Daily breakfast at the Canyon Suites was also top notch. Everything was fresh and their “continental breakfast” included bagels, smoked salmon, delicious pastries and fresh fruit among many other things. My experience at the spa was delightful, but not exceptional. The spa was very busy which is good for the venue I suppose, but it was loud in the relaxation spaces and just felt crowded. I didn’t even try to go to the spa pool since the Canyon Suites pool was so much calmer and quieter. You have access to the main resort pools which were fun and boisterous and I’m glad we experienced a day of it, but for a vacation meant for unwinding, it was back to the Canyon Suites pool for the rest of our stay. All of the pools greet you almost immediately with ice water (complimentary) and a menu to order (pay for) other snacks if desired. The restaurants were also very good, but you’d expect that at the prices they charge. I definitely recommend The Canyon Suites at the Phoenician.
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Svar från boendet: Dear Faye B, Thank you for taking the time to share your feedback regarding your recent stay at The Canyon Suites at The Phoenician, a Luxury Collection Resort, Scottsdale. Derek and Sydney are terrific at anticipating our guests’ needs and ensuring their time with us is most memorable. They will be pleased to know that you acknowledged them in the review. It is also wonderful to know that you enjoyed our culinary delights and that our outdoor pool provided a calm and quiet retreat for your relaxation. Your recommendation means a lot to us, and we look forward to welcoming you back for another outstanding visit. Q Martin Senior Rooms Operations Manager The Canyon Suites
HowTraveler
Bodde på juni 2024
Par
10.0/10
Enastående
Publicerades 30 juli 2024
Very relaxing & luxurious stay in the end of May. The property is beautiful. Complimentary buffet breakfast in the lobby was great. The staff was very friendly. This is the first time I ever felt like I had to give a special "shout out" to the housekeeping staff. Not only was the room extremely cleaned, but things like my phone cables were nicely wrapped every day. The only thing I would improve would be to have a full time pool attendant. Of the three days at the pool, there was only an attendant the first day. So I had to open the heavy umbrellas myself the next two days. I understand it was a slow time & only a few guests at the pool. Maybe I would suggest opening all the umbrellas at the beginning of the day.
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Svar från boendet: Dear HowTraveler, It was our pleasure welcoming you to The Canyon Suites at The Phoenician, a Luxury Collection Resort, Scottsdale. As you discovered, our spacious accommodations are meant to inspire and rejuvenate you, all while our team seamlessly takes care of all the details. We are happy you found our restaurant to be a perfect place for dining, and we appreciate you mentioning our delicious breakfast. We care about the satisfaction of our guests; therefore, we appreciate you letting us know what we can do to make your next stay perfect. We will be sure to communicate your feedback with our associates. On behalf of all of us, we thank you for taking the time to review our resort, and we look forward to seeing you again soon. Q Martin Senior Rooms Operations Manager The Canyon Suites
Gästanvändare
Bodde på juni 2024
Annat
10.0/10
Enastående
Publicerades 11 juli 2024
I chose the Canyon Suites for my husband's 50th based on the reviews, and it did not disappoint! From the valet to front desk, bartenders to housekeeping staff, everyone was incredibly friendly and helpful! The rooms were roomy, clean, and the bed/pillows were some of the softest I've ever slept in! We enjoyed using the pools, spa, and restaurants, which were also all absolutely wonderful! The staff were always engaging and friendly, and the view of the waterfall and Camelback Mountain from the bar/patio was breathtaking! If I had to critique any one aspect, it would be that the Canyon Lounge Bar needed to be open later than 9:00 - perhaps 10:00 at least. Thank you for a wonderful experience!
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Gästanvändare
Bodde på maj 2024
Annat
10.0/10
Enastående
Publicerades 3 juni 2024
I wanted a solo trip and I spent dayyyys researching. I landed on a 5 star resort on the coast at Terranea in CA. I ended up leaving early and decided to come home and staycation it up. I am SO glad I did! This place is amazing. The service was spectacular everywhere I went. Derek was particularly helpful and kind making me feel so great about my choice. The food was great, the pools were so nice. The poolside service was great. Plenty of chairs. Pool was nice and cool. Rooms were lovely. Nice views. Spacious. Feels very private. I can’t wait to bring my girlfriends in a month.
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Room-in-my-suitcase
Bodde på feb. 2024
Ensamresenärer
10.0/10
Enastående
Publicerades 31 mars 2024
The Canyon Suites was my choice for elevated accommodations at the posh Phoenician located at the base of the Camelback Mountain. I upgraded to this category of dwelling as it was separate and more intimate. Service was upper class, it was packed with amenities and more abundant than those attached to a standard suite. The digs were were outfitted with custom decor accomplishing a residential fervor with a patio affording an outdoor lifestyle and superb views. Access to an exclusive pool, a breakfast and lunch spread, were hits with me. The focus of all of this is the Canyon Lounge, a communal spot in the main lobby serving breakfast and in the evening, cocktails with small plates.....yummy yummy in the tummy. The poolside Canyon Grill features a lunch menu of fresh salads and makes the waterworks all the more attractive. The Canyon Suites at the Phoenician elevates your stay.
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Svar från boendet: Dear Valued Guest, We are delighted to read you had an enjoyable stay at The Canyon Suites at The Phoenician, a Luxury Collection Resort, Scottsdale. It is always a pleasure to hear about the thoughtful and attentive service shown by our associates, and we will enjoy passing along your compliments. We are also happy you were impressed with our beautiful pool and amazing views and appreciate you mentioning our delicious food offerings. Thank you for choosing us for your getaway to Scottsdale, and we look forward to you allowing us to host you again soon. Q Martin Senior Rooms Operations Manager The Canyon Suites
kimsV2177FD
Bodde på dec. 2023
Par
2.0/10
Publicerades 30 jan. 2024
All I have to say do not go there! I was so sad about my stay!!! From the checkin to checkout. They room service , housekeeping. No one was a help. The amount Amount of Money I spent. WOW I tried to cancel before I went because my daughter was in the hospital they would not give me a refund. So I went he stayed behind .
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Svar från boendet: Dear kimsV2177FD, Thank you for taking the time to show us your concerns. Your feedback and also your patience in these matters are much appreciated. We will share your messages appropriately as we are committed to enhancing our services on all levels. Q Martin Senior Rooms Operations Manager The Canyon Suites
Gästanvändare
Bodde på maj 2023
Annat
10.0/10
Enastående
Publicerades 3 juni 2023
Amazing hospitality! The experience at the Phoenician Resort was top notch. Great restaurants and food service. Kevin (Manager if the Canyon Suites) is VERY welcoming and made sure the stay was the best. He’s so accommodating from recommendations to special welcome amenities sent to my Suite. All the team members that I interact with are friendly and personable. I will return. Thanks for being part of a great trip.
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Gästanvändare
Bodde på apr. 2023
Annat
10.0/10
Enastående
Publicerades 16 maj 2023
The hotel is lovely but the staff is what makes it a luxury property. Alexis at the concierge desk, Victor at the pool, and Don bartending at happy hour in the beautiful lobby made it the most relaxing 24 hours I’ve ever had at a hotel. I can’t wait to go back. The king room was very spacious and the loveseat on the balcony was such an excellent feature. TV in the bathroom if you want to watch a movie while you soak in the tub. The grounds are so beautiful; my only comment is that the pool really needed a good skim, but I saw the staff taking care of that as I was leaving today. The room service was fine, the complimentary breakfast buffet was better.
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Svar från boendet: Dear N7643QIangelab, It was our pleasure welcoming you to The Canyon Suites at The Phoenician, a Luxury Collection Resort, Scottsdale. We are pleased that your experience was perfect from beginning to end. As you discovered, our spacious accommodations are meant to inspire and rejuvenate you, all while our team seamlessly takes care of all the details. Team members like Alexis, Victor, and Don are perfect examples of the passionate and dedicated spirit of service that we value, and we are delighted that our caring hospitality was the highlight of your stay. We will surely share your compliments with them as a reminder of their hard work. Thank you for sharing your review with fellow travelers and for your excitement about returning; we look forward to your next visit. Denise Seomin Director of Public Relations
Gästanvändare
Bodde på apr. 2023
Par
10.0/10
Enastående
Publicerades 4 maj 2023
Staying at the Canyon Suites allowed us to experience the best of both worlds. It gave us the proximity to Old Town, downtown, & Phoenix that we wanted but also the quiet & relaxation that we needed. Though the Phoenician is also a wonderful property it is far too busy for what we wanted. The Canyon Suites are a nice resort within a resort. Upon arrival we received an upgrade to a King suite facing the majesty of Camelback. This suite was huge. I just wish the living room furniture was more comfortable. They have a great area with a large TV but the furniture is really hard. Thankfully the bed was super comfy. We really enjoyed the patio. It was a great spot to enjoy that first cup of coffee in the morning and listen to the birds. The bathroom was also very spacious & had ample towels & great Byredo products. The staff were friendly & helpful & took great care to try to learn our names. Too many staff to mention. Hopefully you'll get an opportunity to meet Buzz. Even the valets & bellhops were helpful & a great resource for info. The housekeeping staff takes great pride in what they do. There are a few areas I think the Canyon Suites could improve upon in addition to my gripe about furniture. They need more pool staff. Those poor folks are responsible for getting you set up, taking food & drink orders, & making their own cocktails. They really could use another set of hands to move chairs & umbrellas. I also think some of the umbrellas & chairs could be replaced & that the hot tub area could use some TLC. Also, their cabana rental prices are outrageous. I've had less expensive rentals in Monaco, Miami, & and the Caribbean. Lastly, would it kill the breakfast attendants to walk around with a carafe of coffee to see if anyone needs refills.
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6/9