Radisson Lackawanna Station Hotel Scranton

I had an excellent stay for 3 days. Nice hotel as Scranton is near a few ski areas. Hot tub was romantic, and room was very big. Staff was friendly. Parking was onsite but $5. The hotel is worth the experience as it is an old railroad train station and you will probably not stay in anything like it in your life.

We had a delightful stay at the Radisson in Scranton, PA. The hotel is historic and beautiful. Lots of marble and decorative wood. It is an old train depot and located right behind it is the University of Scranton’s soccer field which we enjoyed watching practice. Right across the street is a nice restaurant as well as having one in the hotel. We had a delicious breakfast with a very nice waiter. Everything about our stay was first class.

This was the most "OK" experience at a hotel that I have had. The building was pretty and the random train station benches were a unique touch, as a nod to the building's previous life as a train station. That said, everything was average. The parking, especially in the back, left a bit to be desired. The rooms were fine, but not especially large or bright or with an abundance of charging options. The restaurants were sufficient, but nothing about which be excited. It was certainly not worth the cost.

We booked at this hotel 7 months before our supposed stay. Our son was in the wedding party and we booked two rooms for two nights (Friday 9/27 & Saturday 9/28). The rehearsal dinner was taking place there and all the guests would be staying there. On Thursday night I was checking my spam folder and there I saw an email that my reservation was canceled by the hotel. It was sent on Wednesday. After calling the hotel I was told that my reservations were cancelled because they were over booked (later heard it might have been by 30 rooms). Supposedly a “computer system error”. They said they were sorry and gave us a number of another hotel (which was 5 miles away—on the highway). That was it. Nothing other than “we are sorry”. There were 6 other rooms from our wedding that were also “cancelled”. All last minute—no phone call. My husband stopped by the desk that weekend, left his name and number for the manager to call him and again … nothing! So beware when booking this hotel. My understanding is that they’ve done this before. So much unnecessary stress for the families of the wedding. Shameful Radisson…you should have done better.

First of all, this review is focusing on two aspects of our visit: the Hotel experience and the dining experience. The Hotel itself is a renovation of the old Lackawanna RR station. The lobby is a jaw-dropping display of beautiful marble and lush carpets. It sports a grand piano and a beautiful fountain. To the left is the in-house restaurant, Carmen 2.0, (more on that later). In the back area is a pub. Trax, (more later). The front desk staff seemed a bit distant, with one word replies to my questions. There was no gift shop or even a rack of pamphlets highlighting local points of interest. The housekeeping staff were friendly and helpful. Now to the dining. Our first night we decided to take our dinner in the lobby restaurant, Carmen 2.0. The table was set with fine silverware and a bright white table cloth. The menu looked enticing. My wife ordered the Eggplant Parmesan. I had the Filet Mignon. I asked for a medium. It came with a little too much red for my taste. I ate half and boxed the rest. My wife’s eggplant was, in a word, far too much for one person. I reckoned there was a full pound of pasta. The more informal Trax pub was much the same. Our pizza was heavy with cheese and a‘mild’ sauce that was anything but mild. It was beyond hot, at least for our taste. We sent it back and ordered what we thought was a more eater-friendly covering. We had to scrape away the slabs of cheese to get to the crust (no tomato sauce). The dessert of cheesecake was delicious. All in all, the hotel was fine but the dining experience left much to be desired. If you plan to stay there, I would suggest you search out other dining options.

This hotel is lovely from the outside and the lobby area is great with a nod to its former existence as a train station. Check in was ok, I’d been emailed ahead of my arrival to see if I wanted an upgrade which of course I did but on arrival was told that this was only available if I’d booked direct with Radisson. There needs to be some clarity regarding this as it soured my stay. It’s in a great location with plenty of places to eat locally. I was tempted to eat at the hotel restaurant but read some reviews and opted not to so I can’t vouch for their accuracy. The room was nice but the furniture looked a bit tired and in need of being replaced sooner rather than later. I’m not sure if I’d stay here again as I think there are better options out there.

Horrible Hotel Room was musty and very dirty. Accommodations were fair at best. No complimentary breakfast provided like most hotels do. Hotel charged a hotel convenience fee of $50 and would not return it for 7 business days. Would never recommend this hotel to anyone.

You could not ask for a kinder, nicer and accommodating staff. We stayed at this hotel for a family funeral. The housekeeper and front desk staff left us lovely notes. They let us take over the back half of Traxs for a family gathering. Special thank you to Tanya, Stephanie and Frank in Traxs. The hotel is beautiful and comfortable. The shower is great. The rooms were well laid out. Highly recommend a stay here

Perfect stay. Our favorite hotel anywhere! Great bar, dinner, breakfast, stay. Stat here 2 times a year going to or coming from Charleston SC. Love everything about this hotel. Bar and both dining rooms are the best. You will not be disappointed. Best breakfast ever.