In my years and years of travel, never have I ever experienced such a messy situation at a hotel. We had booked this hotel well in advance for the labor day long weekend. When we arrived at night with my 2 littles, they told me that my booking was canceled. I hadn’t received any cancellation from them, my payment was already processed in full, and the person at the front desk simply stated that there’s nothing she could do about it. When we asked if we could rebook on the spot, she said that they did not have any other 2 bed rooms available ( which obviously meant that our rooms had been alloted to someone else… how else would they not have the rooms at all) . The orbitz rep(app through which i had made the booking) was able to call the hotel and confirm that indeed the hotel had canceled the booking . The person at the front desk kept lying to me that they did not cancel the booking. We were even ready to accommodate our family in a smaller single bed room.. but she wouldn’t price match and I wasn’t going to pay $300 extra for a smaller bed. Not once did she apologize or explain or offer a solution. We then walked out and booked another hotel nearby.. Just stupid bad management and careless, lying to your face , unapologetic staff. Do not recommend.
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