Poco Diablo Resort

飯店似乎比較舊，地毯看起來髒髒的，冷氣跟機器運轉聲音比較大，入住時礦泉水已經有一瓶被開過，立刻跟飯店反應了，沒有被另外收錢。 還好棉被跟枕頭浴室都蠻乾淨的。 高爾夫球場很美麗，但房間一般。

My deluxe room had a broken toilet that ran continuously. It had a broken jet in the spa tub that shot water like a water fountain into the air. The gas fireplace had no control knob on it, so it could not be turned on. The staff was unresponsive when I brought these issues to their attention.

Stayed for 3 nights starting Oct 7. Room was very clean and comfortable. Room also had good amenities. Upon checking in, William was very nice and welcoming. My only issue is that I booked the hotel through a 3rd party. Who ever fault it was, the prices did not match, and I have never had the issue with the party I book through. Not a big difference, but a difference was there. All in all, I would likely stay here again.

This resort was great. Huge rooms. Comfy bed. The grounds are absolutely beautiful. A lot of green space with beautiful red rock views. Shuttles pick up right at hotel. The restaurant has outstanding food. We had dinner once and breakfast a few times. Super convenient to trailheads and downtown. Staff was outstanding. Highly recommend

This is a very nice 3+ star resort and we had an excellent experience. I read some negative reviews so I was a bit worried. Our king suites was as pictured on the website. Bed was very comfortable with nice linens. Big jetted bathtub was a pleasant surprise Really enjoyed breakfast at the restaurant. The pool was nice as well although the lounge chairs could be upgraded. When our plans changed unexpectedly hotel staff was helpful and allowed us a late checkout Location is good as well. Close to the downtown Sedona shops and restaurants but far enough away the enjoy the night sky.

The grounds are impressive. The main building is modern, but the lodging is showing its age. Rooms are large. Full room service is only available upon request, 24 hr notice. Linen and trash are tended to every day. The HVAC keeps up with hot days. Water pressure was strong and the sink and tub drained well. Fixtures, tile and grout show their age. We ate breakfast in the Willow Room and the fare was quite good. We did dinner one night and the food was quite good also. Service is a bit slow, as they appear to be understaffed.

The unit was just a studio without separate bedroom, but decent size. Kitchen reasonably equipped. The overall resort was small but in a nice location. NO surprise charges - this is very important to me with all the nit-picking greed that so many places are doing these days. I would definitely come back here.

The AC was broken on arrival. Maintenance came right away to fix it, but cautioned against turning it below 68, because the AC unit would freeze up. We like to sleep with a cold room, but understood, and kept it up. Well, it froze up anyway, and went out at 2:30, waking us up The bed and pillows were lumpy and uncomfortable. I've had much better sleep in HIEs, for a much lower price. There are absolutely NO resort amenities here, and the grounds and rooms have not been updated since the 90s. My carpet was so coarse and stained that I could not walk on it without wearing flip flops. My work had a function, and the catered breakfast had deviled eggs. Deviled eggs!!! They also had some sort of muesli, or granola, floating in some sort of sauce (ick!). They also had frozen mini quiches (like they were purchased from Costco), and precut fruit (also purchased). The bacon was good, but the whole thing felt like a Costco run. The restaurant menu is very limited, but I didn't trust it, so I didn't order. Overall, I'm really disappointed how they've let this place go. It is about 20 years past the need for a complete remodel,, and a resort in NAME only.

The pictures of this "resort" show an updated, modern facility. It's really a series of old motel buildings. We had a basic room, so I can't speak to the more expensive rooms. Ours was in the very last building, and the signs on the building didn't even list the room we were in. We were in 422 (see picture). The parking lot didn't seem big enough for all of the people who needed to use it. It only had one handicap spot, which was something we needed and could use only occasionally because others needed it as well. To get to our room, you had to go down stairs or a ramp, then cross over to gravel, go around a half-wall, and then arrive at our room. We were on a 10-day trip and had a number of things to take to the room. Good think my husband is strong trying to drag all of this stuff over gravel. The room itself was fine, except for the toilet. The toilet was about 12" off the floor. Being adults, and me having very long legs, getting on and off that toilet was an adventure. It was like something you'd see in an elementary school. The staff was fantastic. They were kind, engaging, and helpful. Our TV went out one night, and someone was there to tend to it within minutes. We had to use our cell phone to call as the phone in the room didn't work. We were surprised that although our room was cleaned and towels were changed, our bed was not made. The hotel said you have to request that 24 hours in advance. My friend told us this wasn't unusal in Arizona, but we didn't encounter that in the other places we stayed. This is not a resort. I never saw the pool. I'm not sure where it is. We did sit outside one night, and a staff member lit the fire for us. That was great. We enjoyed the restaraunt one night, and it was incredibile. I highly recommend the lobster rosotto! We wouldn't stay here again. It's run down and not at all what it appears online.