Remas Hotel Suites - Al Khoudh, Seeb, Muscat

Receprion staff are not helpful

Excellent Very good for a short layer over

I was advised by the conference organizer to book a stay at Remas, so I proceeded with the booking and began my journey. Upon arriving at the airport, I searched for my driver but couldn’t find him. Unlike other drivers who were waiting in the designated pickup area, my driver had parked on the opposite side, requiring me, as a woman, to carry my luggage across a significant distance before finally locating him. By the time I arrived at the hotel, it was midnight. The check-in process was smooth, and I must say the staff were polite. Everything seemed fine at first, but in the middle of the night, from 1 AM to 6 AM, the air conditioner started making a loud noise. Given how exhausted I was, I initially tried to ignore it. However, when I reported the issue the next morning, I was informed that the air conditioner couldn’t be fixed, and they offered me a room next door instead. I accepted the new room, only to discover that there was no hot water. When I complained again, their solution was to give me access to both rooms—one for sleeping and the other for showering. I expressed my disappointment but agreed to the arrangement. However, I soon realized that the main door that these two rooms were located ins had no functioning locks, i used the chair to closethe doors , When I raised my concerns, the staff simply reassured me, saying, "It's okay, nobody will open the door." I had initially booked a four-night stay, but after enduring two uncomfortable nights, I decided to leave and check into another hotel, which fortunately provided a much better experience. Despite the poor service, no compensation or discount was offered, but I accepted it as a lesson learned. As for the breakfast, I gave it a try, but the croissant was dry and tasted stale—likely a few days old—so I decided not to eat there again. Overall, it was a disappointing experience, but I’ve definitely learned from it.

It's an absolute pleasure to review Remas Hotel Suites as a positive experience. From the first enquiry, to the end of our stay there was nothing to fault. The initial queries regarding the property were quickly and efficiently handled by the front office staff; giving some confidence that if booked we would not be disappointed. I would rate Jose, Lindo & all front office as 'A' grade personnel, who, from arrival ensured we had a complimentary early check-in from an overnight flight, similarly we were afforded a complimentary late check out to meet our airport departure. There is so much to commend about this accommodation; despite not being in central Muscat it has a nearby supermarket should you require anything, although there is very little anyone would require from outside, as the facilities and service are excellent. The food service again was very very good(excellent really). We had breakfast served in the on-site restaurant. We ate in the restaurant on occasion for dinner, and used room service on many occasions. Farhan & Prakash ensured we were looked after very well, with high quality food in both presentation and taste; the portions are large, and delicious. Compliments to the chef! Our room was big, having two bathrooms, two tv's, a seperate kitchen area, a dining table, a couch in a comfortable seating area, also a large comfortable bed. Despite being close to a major road the room was peaceful, and quiet; we slept well. Although I didn't use it, there is an exercise centre that I'm sure would meet ones needs. The swimming pool is divided into two large, one deep, and one not so, circular shapes with umbrellas and lounges, this is open until late in the evening; the only thing I would recommend here is a partial shade sail could be of benefit. Jose from the front office arranged a chauffeur, Mahommad, to ensure our stay was positive from our arrival; later we utilised a hire car for more extensive travel. There is plenty of on-site parking that is secure with a 24 hour monitored front office presence. We loved our stay, only wishing it could have been longer. Loz

The Remas Hotel Suites is a fantastic choice for anyone traveling to Muscat. The location is great, being close to the airport and offering a complimentary shuttle service. The rooms are well appointed and spacious, and the staff is incredibly friendly and helpful. The swimming pool is an added bonus and the breakfast is delicious.

I stayed there for a day but this was very perfect ( comfortable & safe ) starting from chauffer pick up, a quick trip to near by supermarket, drop off, served good breakfast, late check outs etc to name some major ones. Cleanliness is outstanding in this budget category. Above all a very perfect behavior from front desk and GM Mr Ciby Jacob. - perfect budget hotel