Maani Muscat Hotel & Suites

It will be the first time and the last time. They didn’t consider your situation. Refuse to give you time before check out to pray.

非常美麗的酒店。如果有機會還會再去住。乾淨衞生，設施新，服務號，早飯好吃。

 We arrived at 11 30 pm. Vibrant reception with many seating options. Smooth easy and fast check in. Room is spacious with a big  bed and comfortable mattress and pillow. Clean rooms and bathroom. Breakfast is tasty with a lot of variety. There is a seat in the shower  for anyone that needs to sit. Under the nightstand there a sensors that open a minimum light  once your feet touches the floor. Also in the bathroom .Nice safety precaution. I quess it keeps you in the sleepy mode since you dont have to open the lights to see your way. The rooms are totally sound proof isolating you from all sounds. You get a good night's sleep. There is a mall right next to the hotel. There are bikes for hiring. -ve The road leading to the hotel is not lit. There was a mild smell of sewage in the bathroom the last day Overall wonderful stay. Great for families. Recommended.

At first glance the hotel looks marvelous provided you stay for a couple of nights only! Great room/suite options are offered on its website. Personally I selected a two room suite but upon arrival I was surprised to be given connected rooms and here forth started the issues building starting with double requests for room cleaning double requests for opening advance post for the room in case you order in room food or request laundry service which in itself is quite a hassle. 95% of the time you will be accompanied by mosquitos in the elevator so you are on your nerves not to bit during that. Overpowering food smell in the elevator and corridor all the way past the restaurant early morning until end of breakfast buffet. Room cleaning service not so good they don’t pay good attention to the job. Reception staff good manners sweet talk but no result is obtained upon any request except for a lovely young lady named Azhaar. Overall not satisfied with the experience despite the large lump-sum I paid in advance but when I decided to check out two days earlier than what was planned due to the inconvenience of the hotel, I was denied refund of remaining 2 nights. Wrote a couple of emails to the management of the hotel but unfortunately no response!

Stayed 2 nights in a 2-bedroom apartment. Unfortunately, it did not live up to our expectations of a four-star facility. The main issues are: - front desk staff I hope management invests in hospitality training, or provides their front desk staff with more support. Currently, they seem overwhelmed. We were barely greeted, no 'please' or 'thank you' during check in, and some of our questions were just responded to with a very curt 'no'. There was no explanation about the facilities in the hotel, like how to operate the elevator, the pool opening times, how to access Netflix etc. We approached the front desk a couple of times with additional questions, but they just didn't seem happy to deal with queries. I wondered whether it was a language issue, but staff in other hotels we stayed at in Oman were lovely and welcoming, despite sometimes limited English. The concierge and valets were great though, and Lola at the spa was lovely. It was actually her who explained the facilities at the hotel to us. - room The kitchen is understocked. Could have done with basic supplies like teaspoons, enough coffee pods, kitchen towels, and some basic cleaning supplies. Housekeeping did a good job though. - the sofa was stained and had holes in it. The bathroom towels are frayed. - restaurant The staff do their best and want to help, but someone needs to provide basic training. We had to get our own cutlery and some of the cups were dirty (lipstick stains). We were interested in the food that is available, but there wasn't anybody available to answer our questions. One more thing: if an eldery guest finds it tricky to use the coffee machine, please be patient when explaining to them how it operates, or offer to help.

Loved the location , the food was good although was expecting more omani food , the rooms are clean stayed there with my husband for anniversary for about 4 nights, rooms service and valet parking are available and the staff are friendly too, how eve the walls are thing you can hear the next door room noise and corridor noise never the less, i highly recommend it