Sundancer Residences & Villas Lombok

Too far and service really bad. Almost empty didn’t give us refund when we complained about the bad service and the non working ac!

酒店比較偏僻 周圍幾乎什麼都沒有 出行一定要有代步工具的 房間倒是特別大很有度假氛圍 酒店內也很漂亮 不過個人認為酒店的服務人員誠信度有待考量…

We arrived at the resort yesterday and were greeted by a bewildered employee who spoke broken English. He told us that since we had booked a villa, we would have to wait for the car (we later discovered that the only way to get to the room was through a call service at reception). When we got to our room, there were some maintenance issues, but never mind. We opened the bed, as I usually do, and the sheets were stained. I called reception, and they replaced the sheets, and everything seemed fine. We went out for dinner, returned, and were tired, going to bed. When we were awakened by a noise that turned out to be a mouse attached to the curtains. At least 15 cm of mouse. We called reception (2:50 in the morning), and after a while they came, walked around the curtains, and said they had fixed the problem. We tried to go back to sleep... when at 4:30 I saw a mouse emerge from the other side of the room. Call again, but the problem is that the mice are probably in the false ceiling... and considering the fact that the room was never finished... I don't think it can be solved. Decided to change hotels. Last but not least, we rented a scooter last night, which we returned this morning when we left, and they even asked us to pay. OK, fine. Worst hotel we've found in Asia so far...