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Verifierade recensioner
Läge och interiör3.6
Bekvämligheter3.5
Service3.5
Renlighet3.4
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Gästanvändare
Standard Room B (without Boat Transfer)
Bodde på feb. 2024
Res med vänner
2 recension
3.5/5
Publicerades 8 mars 2024
It's good place if you want to explore diving in Mabul and Sipadan on a budget.
The staff was very helpful and managed to organize last minute Sipadan dive for us.
Diving was amazing, and definitely makes up for all the other inconveniences.
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Gästanvändare
Standard Room C (without Boat Transfer)
Bodde på maj 2023
Par
1 recension
3.0/5
Publicerades 21 juni 2023
The hotel is ok, but nothing to write home about. The standard room (C), has squat toilets. We upgraded to B (with western toilet) and it was perfectly fine and clean when we checked in. However, it was not cleaned during our stay (5N) and only the last afternoon did they ask if we wanted it cleaned... unnecessary at that point.
Often 3-5 of the staff would be sleeping across tables/outside guest rooms and we had to step over them... a bit weird to collapse like that, when rooms were not even being cleaned! We also did not appreciate staff smoking in the restaurant, right in front of a no-smoking sign. Smoke goes into the rooms with windows in that direction, not great when you have asthma! Had to tell one guy several times (and get upset) before he stopped smoking there. The main cook, receptionist and the bar guy were very nice and really did their best.
The food was bland and repetitive, the fish dry and the chicken was only gizzards (necks), not something western tourists enjoy, as there is barely any meat, they contain a lot of bones and are tough/chewy. Granted, the hotel mainly caters to the Chinese tourist market. We asked for food without onions because of allergies, but they didn't seem to understand. We got all our food cooked separately... but with onion!? After a few days they finally got it, as we showed them which pieces in our food we can't eat. They tried their best, but also always cooked our food early and put it out an hour or more before we came to eat... it was always cold. Luckily they do have a microwave. We appreciated the fresh water melon after dinner and the fact that they had filtered water for refilling yourself.
There are aquariums in the dining area and also some fish trapped in a net between the rooms. It is very dirty and sad. I think someone heard me commenting on it, since a guy started to clean the aquariums, but only the front, so the fish can be seen. The rest of the tanks were covered in algae, as was the vegetation in them. It all looks really bad, not great if you want to impress Europeans.
We appreciated our dive guide. He was good and speaks English. The equipment worked, but has seen better days... If you are an experienced diver, ask early on to go only with others who are as well. For our first dive, a guy in our group (AOW certified, but had maybe 10 dives) used all his air in under 30 minutes. Luckily, our dive guide split the group afterwards.
We kind of knew what Mabul Paradise would be like, after looking at the pictures and reading the reviews. It is a basic place, catering to the Asian market, with very basic food and therefore it's cheaper than places on the other side of Mabul. If you want to be close to Sipadan, it is an affordable place.
Side notes (not comments on the hotel):
1. June is the worst month in the area, as visibility is not great. We saw lots of turtles and other great stuff, but it's not easy or cheap to get here, so rather go when the chances are greater to have good visibility, especially if you intend on going to Sipadan. We had two good dives there, but they do not make our top ten list, due to bad visibility. It would've been amazing otherwise. The hotel does not have their own permits, you go with a company from the mainland, who pick up at Mabul at 9:30. Visibility is best early mornings and apparently you're also more likely to see shark action early. The company was perfectly fine, no complaints really. It's just good to know that others, who have their own permits, start at 6:00. You can book your Sipadan dives with them, even if you stay at Mabul Paradise. These dive shops also do 60 min dives, not only 45 min, that the company we went with claimed was max.
2. There is a lot of plastic and other garbage all around Mabul. It is not a pretty island, but still much better than staying in Semporna. You'll see garbage while snorkelling/diving. Please help with cleaning up while doing so!
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Gästanvändare
Standard Room C (without Boat Transfer)
Bodde på aug. 2022
Par
1 recension
3.0/5
Publicerades 26 sep. 2022
Got some problems of transportation from Tawau airport to hotel.
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Svar från boendet: Sorry for the inconvenience because of logistic location you have to travel from tawau airport by shuttle bus to semporna Town around one hour and by speed boat from semporna pier to mabul Island for another hour, we are trying our best to smooth out the whole arrangement you can always call for a taxi at the left hand side of the arrival hall of tawau airport which cost rm95 only to ease the problem of waiting, as you are awal that if order sharing guests have to waiting for the other guests too.
Gästanvändare
Standard Seaview Room A (without Boat Transfer)
Bodde på maj 2024
Par
3 recension
1.0/5
Publicerades 19 juni 2024
Sin duda la peor experiencia en nuestra estancia en Malasia, fuimos con toda la ilusión y siendo el alojamiento más caro que pagamos en nuestro viaje es el peor servicio que tuvimos. Lo único bueno es la habitación y las vista, pero que son las que hay en toda la isla. La comida súper repetitiva y contada, que pasamos mucha hambre. El baño desastroso, y por la noche con cucarachas. Y el desayunar viendo como las ratas están en la barbacoa del día anterior, no tiene precio.El servicio de electricidad y agua se cortará par de horas por la mañana cuando nos aseguraron que no sería así. Las excursiones que tanto en la página como antes de ir te dan a entender que están incluidas no era así ni el transporte hasta el hotel. Creo que nunca había sentido que pagando eras un extraña que molestaba al pedir un servicio mínimo.
Sin duda no recomiendo para nada este alojamiento y mucho menos su servicio que es pésimo, un alojamiento dirigidos por niños que solo quieren estar durmiendo y cantando el karaoke y les molesta trabajar.
Svar från boendet: Thank you for choosing us for your vacation home, we are located at prime location of mabul Island with a broad seaview and beautiful sunset. At this price range we are the only water house provide 24 hours electricity supply and 24 hours fresh water supply. You also can buy seafood from the sea gypsy infront of hotel desk pay a small cooking service to our kitchen staffs for your favourite live seafood. We hope to host you again