Sipadan Kapalai Dive Resort

I 1. **Overcrowded & Poor Dive Management**      - Some divers complain about too many people on boats, leading to chaotic dive experiences.      - Limited slots for Sipadan Island (which requires a permit), leading to disappointment.   2. **Outdated or Poorly Maintained Facilities**      - Rooms, bathrooms, or dive equipment may be old, broken, or not well-kept.      - Issues with air conditioning, water supply, or cleanliness.   -no comforter on bed 3. **Unprofessional or Rude Staff**      - Some reviewers mention unfriendly or unhelpful staff, especially with last-minute changes or complaints.      - Poor communication regarding dive schedules or safety briefings.   4. **Food Quality & Limited Options**      - Complaints about repetitive, bland, or low-quality meals, especially for the price paid.      - Limited choices for vegetarians or those with dietary restrictions.   5. **High Prices for Mediocre Service**      - Some guests feel the resort is overpriced compared to other options in Mabul or Sipadan.      - Extra charges for equipment rental or unexpected fees.   6. **Environmental Concerns**      - Poor waste management or irresponsible diving practices harming coral reefs.

The sea was so clear. Sea turtles can be seen from the balcony every night. very nice diving coaches. Highly recommended.

the transfer boat from Tawau Airport to the property is troublesome. The booking includes an airport pickup and boat transfer to the property but only at a fixed time per day. You need to be in Tawau Airport no later than 10:00am local time to use the pre-booked service. The time is very tricky and has very limited airline and easy to miss then they charge $321.26 to re-arrange pick up from Tawau Airport. Based on research, 1.5hr bus from Tawau Airport to port is RM25 (Malaysia currency, about $5.56) per person. Then 45min boat transfer to the property. The boat condition is super ugly which might not permit to carry passengers in United States. The boat condition like a multi-hand used fishing boat you can buy from cralist for less than $3000. However, the total charge is $321.26 for such transport services. After arriving in hotel, the hotel service is also very poor which I think it can not match a motel in United States. No phone in the room to connect to the front desk: you need use you own cell phone to call front desk and usually the signal is too poor to make a phone call. No enough shower towel either and hot water run out quickly during shower. What’s more, you need to pay extra to purchase internet. Price is ok but slow which can not make stable video conference which is super unfriendly for people need to work while traveling