Richmond Hotel Sendai - Reopened after Renovation on 28 Dec 2024

Good hotel not far from the train station. I especially liked the wide range of free amenities they offer. It's way more than your typical business hotel. There's even drip coffee packs! Free coffee (from a machine) is also available during the day. The room was pretty standard. Public areas are quite nice.

A stroke of bad luck left us stranded in Sendai when the JR East Shinkansen network was suspended. As the night wore on with no trains in sight, we grew anxious. By 11:30 p.m., we decided to book a hotel for the night. Thankfully, the hotel turned out to be a pleasant surprise — newly and tastefully renovated, cosy, and functional. The highlight was the lounge, which offered complimentary beverages and a play area for kids — an unexpected but welcome touch. Like most hotels in Japan, it provided complimentary toiletries, but this one went a step further with facial masks and bath salts — a thoughtful touch that made the stay even more relaxing.

Outstanding service. Staff went out of their way to make a taxi reservation from Richmond hotel to Sendai Airport for me, as someone who doesn’t speak the language.