Merumatta Senggigi Lombok

The location of the hotel is very good. And the rooms and houses are also very nice. The downside is the horrible personal. They are not client oriented and hotel do not provide good level of service. First day when we arrived at the hotel we booked gili island tour with them. Booking from hotel you expect high level of service, but this was the worst excursion I have ever been to! First they not wanted to provide things they promised - no snorkelling exuipment, no towels. Water they not provided for whole day and the boat was horrible - with no stairs to get back on it after you jump in the water to snorkel. My husband needed to pull me up from hands on the boat as I could not get there without stairs on my own. From 3 islands we saw only 1. When we came to first island they sag it is too big currant and when we asked to go walking instead little bit in gili travangan - they not let us out. We saw Only gili menu. The last island also was with strong currant and we not saw it. When asked to bring to first island to walk, they asked us to pay additional. After this they offered us waterfall excursion eith reduced price, but in the end when we were taken to waterfalls we needed to pay additional for guide and entry. In the end can say - do not book any excursions with them as they cheat all the time. Massage in hotel also weak. And coackroaches are often comming to room. In the end we have not good aftertaste after this hotel visit. In the picture we added the person who is responsible for excursions and does cheating for tourists.

Lovely atmosphere and cozy environment. Friendliness of staff and wonderful breakfast location.

Absolutely loved our stay at the Merumatta. It was very centrally located in the senggigi Beach area. Walking distance to restaurants and cafes. Right on the beach so beautiful sunsets and views of the mountains past the sea. The staff were more than helpful with a big shout out to Dana, who took us on tours around the island and over to the Gili's And all the staff who helped try to locate my daughters lost phone, which we had the whole time 😪 My only critique would be that a kids' playground would be the perfect addition to the hotel.

Hotel location was excellent, good place to relax, however room services and other services are bit slow and need to remind so many times for anything you requested.

We just loved the Merumatta. It is a massive property fronting onto a beach. Rooms well appointed and lovely . Good location. 1 min to Poppies restaurant, bar hostel. 5 min walk to sport bar and other restaurants. Breakfast not to my liking unless you like eggs everyday or cereal. More local cuisine. Sunset bar beautiful for cocktails with a happy hour. And nice menu. Now beds 😴 Probably one of the worst beds I have ever slept on. To the point I had to get medication for my back.. Staff exceptional in helping with this. Thank you

Very good location but room needs renovation. Family friendly but not recommended for couple.