Hotel & Spa El Castell de Ciutat

The only positive aspect of this hotel was its location. The service was extremely poor. We booked and paid for a room for three people, including an additional fee for the third person. However, the hotel did not provide a duvet for the third guest. When we requested one, they simply told us they did not have any, leaving me freezing all night. Additionally, the room was only stocked with towels, flip-flops, and glasses for two guests, despite our reservation for three. The service issues extended beyond the room—when we ordered facials, we received the wrong treatments. To make matters worse, the phone in our room was not working, so we had to walk to the reception for every request. The food was disappointing and overpriced. The staff removed our plates while we were still eating, which felt rushed and unprofessional. Overall, this hotel failed to meet even basic service expectations, and I would not recommend it.

, but I’ll focus on two: warm and stunning. It’s rare to feel at home across the globe, yet the staff, decor, and incredible attention to detail create that warmth effortlessly. Every aspect feels thoughtfully curated, inviting comfort and familiarity. As for stunning, the beauty speaks for itself—just visit and witness the magic of a sunrise. It’s an experience that leaves you breathless and truly captures the essence of this special destination.

Personable treatment, a spacious room and bathroom, and outstanding meals and wine list. There's a town down below with lots of dining options, but if you're exhausted after driving curvy mountain roads like we were, you never have to leave. We appreciated the décor’s mix of old world and new. The hotel’s team showed real professionalism and care, from the housekeeper to the general manager. It was the largest inn that we stayed in in the Pyrenees, but it didn't feel it.

Este fin de semana me alojé en el Hotel Castell de Ciutat y la experiencia ha sido excelente. El trato del personal fue impecable, siempre atentos y amables. La habitación, muy cómoda y con unas vistas espectaculares, ideal para desconectar. También cené en el restaurante Tàpies y fue todo un acierto: comida de gran calidad y muy bien presentada. Una escapada que sin duda repetiría

Tengo que decir que es uno de los mejores que he estado no sólo por su ubicación si no por el trato excelente que hemos recibido mi pareja y yo la comida y el desayuno un 10 .solo me queda agradecer el servicio de los trabajadores y del hotel en general. 100x 100 recomendado. Un cordial saludo

Teníamos muchas ganas de volver al hotel desde hace tiempo , y la espera ha merecido la pena !!!!. Desde la llegada en recepción, recibimos un trato muy personal por parte de Emilio . Durante la estancia su compañera Irene muy pendiente de todo!!!. En los tratamientos del Spa , Raquel muy profesional !!!!!. Sin duda , sigue con la esencia de siempre y la espera ha merecido la pena . Gracias por todo el trato recibido durante la estancia de toda mi familia . Volveremos !!!!!!