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Verifierade recensioner
Läge och interiör9.1
Bekvämligheter9.2
Service9.1
Renlighet9.4
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Alla recensioner(293)
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Utmärkt pool(27)
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Negativa recensioner(10)
Gästanvändare
Rum King Superior med utsikt över staden
Bodde på mars 2025
Familj
1 recension
8.0/10
Mycket bra
Publicerades 18 apr. 2025
The hotel is clean and provides the products of GROWN ALCHEMIST for body cream, hand wash, shampoo and body cleaner. All of them smell good and girls will like this. Besides, plastic slippers are provided. Very considerate since the paper slippers would get wet after bathing. I ordered in-room dining for 2 times. Excellent for 1st time but disappointed for 2nd since the food was left cool and I waited for around 45 mins. For breakfast, it was highly recommended. The food was delicious and the price was lower if reserved one day advancement.
Översätt
Svar från boendet: Dear Valuable guest, Warm greetings from Hotel Naru Seoul – MGallery. First of all, we would like to express our sincere gratitude for choosing to stay with us and for taking the time to share your thoughtful feedback. We are truly pleased to hear that you enjoyed the clean and comfortable environment of our hotel, and that the GROWN ALCHEMIST products we provide in our rooms were to your liking. We are delighted to know that these amenities contributed positively to your experience, particularly the body cream, hand wash, shampoo, and body cleaner. We take great care in selecting high-quality products to ensure that our guests feel pampered and comfortable during their stay.We also appreciate your kind words regarding the plastic slippers. We strive to anticipate the needs of our guests, and we are happy to hear that this small detail made a difference for your comfort, especially after bathing.However, we deeply regret that your second in-room dining experience did not meet the high standards we aim to provide. Please accept our sincerest apologies for the delay and for the food being served at an unsatisfactory temperature. We understand how important it is to deliver prompt and high-quality service, and we will ensure that this matter is reviewed with our team to prevent similar situations in the future.We appreciate for your valuable feedback again, and if your travels bring you back to Seoul, we hope to have the opportunity of welcoming you back in the near future. Thank you. Simon Kim General Manager Hotel Naru Seoul – MGallery
Gästanvändare
Premier River Room med 1 King Size-säng, flodutsikt
Bodde på feb. 2025
Familj
1 recension
9.5/10
Otroligt
Publicerades 5 apr. 2025
extremely happy with our stay. It is quite a daunting experience to travel with our 10-month old baby but the hotel staff has gone above and beyond to make our stay as convenient as possible from early check-in, to providing baby amenities (bottle sterilizer, crib, bath tub and even humidifier as it was very dry period), to accommodating late checkout. Big thanks to both front-desk and concierge team for making our trip as stress-free as possible .
Översätt
Svar från boendet: Dear Valuable guest, Warm greetings from Hotel Naru Seoul – MGallery. On behalf of all our team members, I want to take a moment to thank you for selecting Hotel Naru Seoul – MGallery. It was our privilege to have the opportunity to serve you during your recent stay. We all strive to achieve the highest level of quality services and continually works towards providing exceptional experiences to all our guests, and we are extremely pleased to know that you had a wonderful stay with us. We fully understand that traveling with a baby can present certain challenges, and we are genuinely delighted to know that the time you spent with us has become a memorable experience. It is evident that the dedication and care of our staff, who always place the needs of our guests as a top priority, have made a positive impression on you. We sincerely appreciate your kind recognition of our efforts. Should your travels bring you and your family back to Korea as your baby grows, we would be honored to create even more cherished memories for you. Once again, we thank you for your thoughtful and warm remarks.We appreciate for your valuable feedback again, and if your travels bring you back to Seoul, we hope to have the opportunity of welcoming you back in the near future. Thank you. Simon Kim General Manager Hotel Naru Seoul – MGallery
Anonym användare
Lyxigt flodrum med 1 King Size-säng, flodutsikt
Bodde på feb. 2025
Ensamresenärer
2 recension
10.0/10
Enastående
Publicerades 27 mars 2025
Was upgraded to the Premier River, which provided an excellent view! The room was spacious and comfortable
Översätt
Svar från boendet: Dear Valuable guest, Warm greetings from Hotel Naru Seoul – MGallery. On behalf of all our team members, I want to take a moment to thank you for selecting Hotel Naru Seoul – MGallery. It was our privilege to have the opportunity to serve you during your recent stay. We all strive to achieve the highest level of quality services and continually works towards providing exceptional experiences to all our guests, and we are extremely pleased to know that you had a wonderful stay with us. Hotel Naru Seoul – MGallery will continually aim to be the preferred choice for both business and leisure travelers in Seoul by providing outstanding service and exceeding guests’ experiences. We appreciate for your valuable feedback again, and if your travels bring you back to Seoul, we hope to have the opportunity of welcoming you back in the near future. Thank you.Simon KimGeneral ManagerHotel Naru Seoul MGallery
Gästanvändare
Lyxigt flodrum med 1 King Size-säng, flodutsikt
Bodde på jan. 2025
Ensamresenärer
1 recension
10.0/10
Enastående
Publicerades 17 feb. 2025
It’s my second time here and everything remains the same even got an upgraded room again. Good
Översätt
Svar från boendet: Dear Valuable guest, Warm greetings from Hotel Naru Seoul – MGallery. We really appreciate you choosing our hotel for your recent stay in Seoul, and thank you for your kind comments about our hotel. Your high appreciation was shared with the entire team and encouraged all of our staff. Thank you again for sharing your experience, and we hope to have the opportunity of welcoming you back in the near future. Sincerely, Simon Kim/ General Manager Hotel Naru Seoul – MGallery
JSZE
Lyxigt flodrum med 1 King Size-säng, flodutsikt
Bodde på dec. 2024
Ensamresenärer
1 recension
9.0/10
Utmärkt
Publicerades 5 feb. 2025
This place exceeded my expectations. The view of the Han River was incredible. I would love to return someday. The staff were also incredibly helpful and accommodating, making my stay even more enjoyable.
Översätt
Svar från boendet: Dear JSZE, Warm greetings from Hotel Naru Seoul – MGallery. We really appreciate you choosing our hotel for your recent stay in Seoul, and thank you for your kind comments about our hotel. Your high appreciation was shared with the entire team and encouraged all of our staff. Thank you again for sharing your experience, and we hope to have the opportunity of welcoming you back in the near future. Sincerely, Simon Kim/ General Manager Hotel Naru Seoul – MGallery
Sylvie Gong
Rum King Superior med utsikt över staden
Bodde på dec. 2024
Par
1 recension
9.5/10
Otroligt
Publicerades 3 apr. 2025
high level with a nice Han river view,
Air condition works well
The reception ladies are all kind.
Has car parking area but need 7-8mins walk to subway station.
Översätt
Svar från boendet: Dear Sylvie Gong, Warm greetings from Hotel Naru Seoul – MGallery. On behalf of all our team members, I want to take a moment to thank you for selecting Hotel Naru Seoul – MGallery. It was our privilege to have the opportunity to serve you during your recent stay. We all strive to achieve the highest level of quality services and continually works towards providing exceptional experiences to all our guests, and we are extremely pleased to know that you had a wonderful stay with us. Hotel Naru Seoul – MGallery will continually aim to be the preferred choice for both business and leisure travelers in Seoul by providing outstanding service and exceeding guests’ experiences. We appreciate for your valuable feedback again, and if your travels bring you back to Seoul, we hope to have the opportunity of welcoming you back in the near future. Thank you. Simon Kim General Manager Hotel Naru Seoul – MGallery
Carmen&Family
Lyxigt flodrum med 1 King Size-säng, flodutsikt
Bodde på dec. 2024
Familj
10 recension
9.5/10
Otroligt
Publicerades 4 feb. 2025
Great service! Loved the breakfast buffet! Nice view of the river! Relaxing stay
Översätt
Svar från boendet: Dear Valuable guest, Warm greetings from Hotel Naru Seoul – MGallery. We really appreciate you choosing our hotel for your recent stay in Seoul, and thank you for your kind comments about our hotel. Your high appreciation was shared with the entire team and encouraged all of our staff. Thank you again for sharing your experience, and we hope to have the opportunity of welcoming you back in the near future. Sincerely, Simon Kim/ General Manager Hotel Naru Seoul – MGallery
MaidaLyn
Lyxigt flodrum med 1 King Size-säng, flodutsikt
Bodde på okt. 2024
Par
11 recension
10.0/10
Enastående
Publicerades 29 dec. 2024
this place is so beautiful. i had nice view with the bridge. so romantic. they even had good buffet breakfast. we stayed 3 days, and good thing few mins from metro. and if you choose the ocean view you will yhe best sunset 🌅 view ever.
Översätt
Svar från boendet: Dear MaidaLyn, Warm greetings from Hotel Naru Seoul – MGallery. We really appreciate you choosing our hotel for your recent stay in Seoul, and thank you for your good comments about our hotel. Your high appreciation was shared with the entire team and encouraged to all of our staff. Thank you again for sharing your experience and we hope to have the opportunity of welcoming you back in the near future. Sincerely, Simon Kim / General Manager Hotel Naru Seoul – MGallery
TszKwan
Premier River Room med 1 King Size-säng, flodutsikt
Bodde på okt. 2024
Ensamresenärer
1 recension
9.0/10
Utmärkt
Publicerades 16 nov. 2024
The service is really good and the view is fabulous.
The staff is really nice in helping me to upgrade the room. My No.1 hotel in seoul
Översätt
Svar från boendet: Dear TszKwan, Warm greetings from Hotel Naru Seoul – MGallery. First and foremost, please allow me to express my gratitude for choosing to stay with us. On behalf of our entire team, I would like to extend our sincerest thanks for making us a part of your journey in Korea. At Hotel Naru Seoul – MGallery, we take immense pride in delivering the highest standard of service and continually striving to create memorable experiences for each and every one of our guests. It brings us great joy to learn that you had a delightful stay and that we were able to contribute to the enjoyment of your travels. We are also sincerely grateful to you for your warm and positive demeanor throughout your extended stay with us. Your thoughtful words have served as a tremendous source of motivation and encouragement for our entire team. We are truly grateful for your kindness and support. If your future travels bring you back to Seoul, we would be honored to have the privilege of welcoming you again and making your next visit even more exceptional. Thank you once again for sharing your experience with us. Warm regards, Simon Kim/General Manager/Hotel Naru Seoul - MGallery
Caylee
Lyxigt flodrum med 1 King Size-säng, flodutsikt
Bodde på mars 2025
Par
6 recension
8.5/10
Mycket bra
Publicerades 12 maj 2025
Train station was about 5 mins walk away from the hotel. There was no shelter at all. During the period we were there, it was raining and we had to brave the strong wind n rain to get back to the hotel. I think it will be nice if the hotel provides shuttle buses to n from the nearby train station or shopping areas. After all, it's a 5 star hotel. The gym is very small, with 2 only treadmills. There are no bell boys or porters to help with the luggage to bring up to the check-in counter, and we had to bring up ourselves.
Översätt
Svar från boendet: Dear Valued Guest,Warm greetings from Hotel Naru Seoul – MGallery!On behalf of our entire team, I would like to extend our heartfelt thanks for choosing to stay with us during your visit to Seoul. It has truly been our pleasure to welcome you, and we are deeply grateful for your trust in us.We sincerely apologize for the inconvenience caused by the lack of assistance with your luggage. This is not the level of service we strive to provide, and we will be reviewing our procedures to ensure that our concierge services are consistently available to assist guests with their luggage upon arrival and departure. Your comfort is our top priority, and we are committed to enhancing our service to prevent such issues in the future.Additionally, we appreciate your feedback regarding our fitness center. While the space available for the gym is limited, we are actively exploring ways to make the most of the area and provide a more functional and comfortable space for our guests to enjoy. We aim to implement these improvements within the next few months, and we will make every effort to provide a better gym experience.Once again, we sincerely apologize for any inconvenience you experienced during your stay. Your feedback is important to us, and we are taking the necessary steps to ensure a more seamless experience for all our guests moving forward. Thank you once again for choosing us, and we look forward to welcoming you back to your home away from home on your next visit to Seoul. We truly hope to welcome you back for a much more pleasant and enjoyable experience on your next visit to Seoul.Warmest regards,Simon KimGeneral ManagerHotel Naru Seoul – MGallery
Lavendar_girl
Lyxigt flodrum med 1 King Size-säng, flodutsikt
Bodde på sep. 2024
Par
60 recension
8.0/10
Mycket bra
Publicerades 30 okt. 2024
Overall is good!
Clean, comfortable, super big bed, nice toilet design, nice view.
Översätt
Svar från boendet: Dear min_tym, Warm greetings from Hotel Naru Seoul – MGallery. On behalf of our entire team, I would like to thank you for choosing Hotel Naru Seoul – MGallery. It was our privilege to serve you during your recent stay. We strive to provide the highest level of service and are dedicated to creating exceptional experiences for all our guests. We are delighted to hear that you had a wonderful stay with us in Seoul. Hotel Naru Seoul – MGallery aims to be the preferred choice for both business and leisure travelers by consistently delivering outstanding service and exceeding guest expectations. We truly appreciate your valuable feedback, and if your travels bring you back to Seoul, we hope to have the opportunity to welcome you again in the near future. Thank you. Best regards, Simon Kim General Manager Hotel Naru Seoul – MGallery
Gästanvändare
Rum King Superior med utsikt över staden
Bodde på feb. 2025
Ensamresenärer
1 recension
7.5/10
Publicerades 26 mars 2025
Everything was perfect except from the fact that the air conditioning wasn’t working. At this class of a hotel with glass wall this is unacceptable. The room became a hot box.
Översätt
Svar från boendet: Dear Valuable guest, Warm greetings from Hotel Naru Seoul – MGallery. On behalf of all our team members, I want to take a moment to thank you for selecting Hotel Naru Seoul – MGallery. It was our privilege to have the opportunity to serve you during your recent stay. At Hotel Naru Seoul – MGallery, we are constantly striving to provide the best facilities and services to ensure our guests' satisfaction. However, we deeply apologize for the discomfort caused by the temperature issue during your stay. We fully understand how inconvenient it must have been due to the unexpectedly warm weather during the period when we were preparing for air conditioning, and we sincerely regret any discomfort this may have caused. Please rest assured that this issue has been resolved, and should you visit us again, we promise to fully meet your expectations and ensure your satisfaction.We are also very grateful for your positive comments and feedback despite the inconvenience you experienced. Your valuable feedback is a great source of motivation for us, and we will continue working hard to improve our services.We look forward to welcoming you again in the near future, and we are committed to ensuring that your future stays exceed your expectations.Thank you once again.Warm regards,Simon KimGeneral ManagerHotel Naru Seoul – MGallery
Gästanvändare
Rum King Superior med utsikt över staden
Bodde på aug. 2024
Par
4 recension
9.5/10
Otroligt
Publicerades 4 sep. 2024
Really love this hotel. Everything is perfect. Maybe just slightly far from the metro but it is not a big problem
Översätt
Svar från boendet: Dear Valuable guest, Warm greetings from Hotel Naru Seoul-MGallery. First of all, thank you for taking the time to share your wonderful experience at Hotel Naru Seoul MGallery. We greatly appreciate your kind words and are delighted to hear that you had a pleasant stay with us. Your high appreciation was shared with the entire team and encouraged to all of our staffs. Thank you again for sharing your experience and we hope to have the opportunity of welcoming you back in the near future. Sincerely, Simon Kim / General Manager Hotel Naru Seoul – MGallery
Charlotte Anne
Premier King Rum med Namsan Utsikt
Bodde på mars 2025
Par
4 recension
10.0/10
Enastående
Publicerades 12 apr. 2025
Fabulous hotel in Seoul with excellent facilities - we loved the pools!
Översätt
Svar från boendet: Dear Charlotte Anne,Warm greetings from Hotel Naru Seoul – MGallery !On behalf of all our team members, I want to take a moment to sincerely thank you for your continued trust in us and for choosing Hotel Naru Seoul – MGallery during your visits to Seoul. We are truly grateful for your repeated patronage, and it has been our privilege to have the opportunity to serve you each time.We all strive to achieve the highest level of quality services and continually work towards providing exceptional experiences to all our guests. We are extremely pleased to know that you had a wonderful stay with us in Seoul. Hotel Naru Seoul – MGallery will continually aim to be the preferred choice for both business and leisure travelers in Seoul by providing outstanding service and exceeding guests’ expectations.We appreciate your valuable feedback once again, and if your travels bring you back to Seoul, we hope to have the opportunity of welcoming you back in the near future.Thank you.Best regards,Simon KimGeneral ManagerHotel Naru Seoul – MGallery
Anonym användare
Lyxigt flodrum med 1 King Size-säng, flodutsikt
Bodde på nov. 2024
Ensamresenärer
7 recension
10.0/10
Enastående
Publicerades 31 dec. 2024
In 1 word, simply amazing. Location, the services, food, the room, and all of the staff i met can speak english. Very helpful for someone who doesnt speak korean.
Översätt
Svar från boendet: Dear Valuable guest, Warm greetings from Hotel Naru Seoul – MGallery. We really appreciate you choosing our hotel for your recent stay in Seoul, and thank you for your good comments about our hotel. Your high appreciation was shared with the entire team and encouraged to all of our staff. Thank you again for sharing your experience and we hope to have the opportunity of welcoming you back in the near future. Sincerely, Simon Kim / General Manager Hotel Naru Seoul – MGallery