ENA Suite Hotel Namdaemun

It was quite pleasant staying here. The location was perfect. I really recommend this hotel to everyone

We checked in late around midnight and had a very poor experience. The front desk staff was rude and unprofessional — he claimed our stay didn’t include breakfast, despite our confirmation clearly stating it was included. He also gave incorrect information about breakfast hours, demanded a deposit that wasn’t mentioned during booking, and manually wrote down all the details of our debit card. The room was located right next to the elevators, with poor soundproofing — every elevator ding woke us up. The air conditioning was extremely loud and leaked water, so we had to choose between noise or unbearable heat. Breakfast was minimal and not worth it. The hotel has potential, but the service ruins it. I contacted management about the check-in issues and only received a generic response. We moved to a different hotel nearby and had a much better experience. Stay away — there are better options in the area.

They do not provide bed fences and when we want to request for 5 more pillows. They agreed at first. But later said we can only hv 2 more. My son fell off from the bed in the middle of the night. :( cried and vomitted. Also, their towels have brown stains. :(

The service was good, and the location was close to the bus stops. My room needed a good cleaning. The walls were dirty and black, and it didn't look as clean as I expected for the price.

Desperately need modernisation. Felt I was staying in a hotel from the 1990s.

Really good location and very clean, comfy beds and free water