Residence Unicorn

The apartment is great with clean and cozy environment, and the host is responsive and willing to support the needs as much as she can. Highly recommend.

This business made the start of a first solo trip really dreadful. I booked weeks in advance directly on their site, the booking was confirmed with no details on when I would pay so I assumed at the property. I messaged them as I was boarding my flight to Korea about directions from the airport and they informed me that a few days before they cancelled my boooking when they couldn't find a credit card on the system and they were now fully booked. It was saturday night and I was sat on my flight ready to take off and landing in a country I've never been to before as a solo female traveller at 10.30pm at night. My whole 11 hour flight I was so anxious as I didnt know where I would stay or how I would find accommodation when I landed. When I landed there was no accommodation available anywhere within my budget and all the unicorn business could do was apologise for any inconvenience caused :( I was literally on the verge of tears. I had to pay for one night accommodation 2 hours outside the city for $300 AUS Dollars - the same price my 4 nights would have been with unicorn - and also pay for a super expensive taxi. They never contacted me once to tell me they wanted payment after my booking was confirmed. They never contacted me to tell me my booking was cancelled. I would have shown up expecting my room and have nowhere to stay had I not messaged about directions from the airport. Would never recommend this business to anybody based on this horrific experience.