Fairfield by Marriott Seoul

Hotel was very clean and neat! But I’ve got to say the 23msq isn’t quite right. It was really small & we didn’t have space to open the luggage on the floor. I’ve been to other hotels with the same measurement and beds but were able to open our luggage. Windows cannot be open as well to allow for normal ventilation. But they had a ventilator? to allow the air outside to come in if we didn’t want to use the heater. But it was quite noisy. Housekeeping would always try to ensure they have cleaned your room & ask if you need any towel change even if they don’t need to clean your room. Location was great, it was a few minutes walk to yeongdeungpo station which & there is a bus stop right outside the hotel too. Bus 6007 airport limousine also stops somewhat outside the hotel. Had a fall and wasn’t able to walk & ask if the hotel had wheelchair, they actually provided it for me! A bit dusty but it was great!! Thankful to be able to move around with the wheelchair! However, we left a neck pillow in the room but it went missing & we didn’t even realised it until we were about to leave. Staff all claimed that they didn’t take (which I agree) but I kept saying that it’s probably with like the linens since we left it on the bed. However, it was quite tough to speak to them & we gave up finding it. Otherwise, it was a rather good stay.

Good Location, Friendly Staff, Room Needs Improvement The hotel's location is excellent, making it easy to explore the surrounding area. The staff were friendly and helpful, with good English communication skills. They were also accommodating to my specific room requests. The room itself was nicely appointed, but unfortunately, the room temperature was too warm, fixed at 27 degrees Celsius with no option to adjust the heater. This made for an uncomfortable stay, especially at night. Additionally, the bathroom layout, while suitable for solo travelers, would likely be inconvenient for couples due to the lack of a separate door for the toilet area. There's no bidet, which was a bit disappointing. I think the hotel would benefit from upgrading to automated toilets for a more modern and convenient experience.

The shower area needs to be improved. Water splashed out from the shower glass screen causing floor at the basin area to get wet. Called to reception for help. They did try to fix it and provide extra floor mat. Unfortunately the problem was not fully resolved.