Mercure Ambassador Seoul Hongdae

Mercure Ambassador Seoul Hongdae recensioner

Mercure Ambassador Seoul Hongdae

144, Yanghwa-ro, Mapo-gu, Seoul, 04050, South KoreaVisa hotellinformation
Mercure Ambassador Seoul Hongdae
Mercure Ambassador Seoul HongdaeMercure Ambassador Seoul HongdaeMercure Ambassador Seoul Hongdae
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Gästrecensioner

9.2/10
Utmärkt
1729 recension
Verifierade recensioner
Läge och interiör9.6
Bekvämligheter8.7
Service9.2
Renlighet9.2
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Utmärkt för affärsresor(90)
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Vänlig personal i receptionen(53)
Duschen var svår att använda(27)
Negativa recensioner(17)
Trip LOVERss
Standardrum i kingsize
Bodde på juni 2025
Par
31 recension
8.0/10
Mycket bra
Publicerades 11 juli 2025
I highly recommend this exceptional 4-star hotel. We were upgraded to a deluxe king room, which was spacious and beautifully designed with a youthful, energetic vibe. The location is perfect, just steps away from the vibrant Hongdae area, making shopping and dining incredibly convenient. With a checkout time of 12 noon and superior service throughout our stay, this hotel truly exceeded our expectations.
Översätt
6/8
Svar från boendet: Dear Trip LOVERss.On behalf of the entire team at Mercure Ambassador Seoul Hongdae, we are incredibly appreciative that you took the time to share details on your experience with us! We are delighted to hear that you enjoyed your stay with us. It is always out top priority to ensure our guests feel welcomed and comfortable throughout their stay, and knowing we have achieved this with you fills us with great joy.Your positive feedback is a a tremendous source of motivation for our team, and rest assured, we will continue to strive for excellence in the services we provide. It is guests like you that make our job truly rewarding.Thank you again for sharing your experience and If you have a chance, please give us an opportunity to welcoming you again.Warmest regards, Jay SeongGeneral ManagerMERCURE Ambassador Seoul Hongdae
jermyn
Superior Deluxe Twinrum med balkong
Bodde på juni 2025
Familj
3 recension
10/10
Enastående
Publicerades 14 juli 2025
The hotel location is fantastic! Good amenities and very friendly and helpful reception staffs~ Would definitely stay at this hotel again my next trip (: T1 base camp is just opposite hotel, hey tea is just on the street behind! Very strong aircon and wifi in the room~
Översätt
Svar från boendet: Dear jermyn.Thank you so much for sharing your wonderful experience with us! We are thrilled to hear that you enjoyed your stay with us. Our team is dedicated to providing the highest level of service and comfort to all our guests, and it is rewarding to know that we have met your expectations.Your kind words serve as a great motivation for us to continue striving for excellence. We take great pride in our hotel and the services we offer, and it's always a pleasure to receive positive feedback from our valued guests like you.We hope to have the pleasure of welcoming you back in near future for another memorable stay.Warmest regards,Jay SeongGeneral ManagerMERCURE Ambassador Seoul Hongdae
Gästanvändare
Standardrum i kingsize
Bodde på maj 2025
Ensamresenär
5 recension
7.0/10
Publicerades 21 juni 2025
i wrote in remark requesting higher floor n near the lifts  but then i was arranged to live lower floor and far from the lifts  i m disappointed about this arrangement totally ignore my request : (
Översätt
Svar från boendet: Dear Valued Guest,First of all, thank you very much for choosing to stay with us and for taking the time to share your valuable feedback.We sincerely apologize for not being able to accommodate your request for a higher floor and a room close to the elevator, as indicated in your reservation remarks. We fully understand your disappointment, and we deeply regret that we were unable to meet your expectations in this regard.Please know that we do our utmost to fulfill all guest requests whenever possible. However, due to room availability and operational constraints on the day of check-in, it is sometimes difficult to guarantee all preferences, and we kindly ask for your understanding on this matter.That said, we take your experience seriously and will be reviewing our internal processes to ensure better coordination in the future. Should you choose to stay with us again, we will make every effort to prioritize your preferences and provide a more satisfying and seamless stay.Thank you once again for your feedback. We sincerely hope to have the opportunity to welcome you back and serve you better next time.Warm regards,Jay SeongGeneral ManagerMercure Ambassador Seoul Hongdae
Man Sze
Superior Deluxe Twinrum med balkong
Bodde på maj 2025
Par
2 recension
8.0/10
Mycket bra
Publicerades 26 juni 2025
Size of the balcony is unexpected small and not suitable to use at all. Room service is not consistent, the welcome snacks were different for my room and my relative’s room, but the cleaning lady was very responsive and cleaned the room fast when we went out. Overall good experience.
Översätt
Svar från boendet: Dear. Man Sze.Thank you for taking the time to share your experience with us. While we are pleased to hear that our housekeeping team provided prompt and responsive service, we sincerely regret that other aspects of your stay did not fully meet your expectations.We apologize for the inconvenience caused by the balcony size and the inconsistency in room service, particularly with the welcome snacks. Your comments are very valuable to us, and we will share them with the relevant departments to ensure better consistency and communication moving forward.Despite these concerns, we are grateful that you still had an overall positive experience. We hope to have the opportunity to welcome you back in the future and provide you with a more seamless and comfortable stay.Sincerely,Jay SeongGeneral ManagerMERCURE Ambassador Seoul Hongdae
아미소야
Rum King Superior Deluxe med balkong
Bodde på maj 2025
Ensamresenär
2 recension
10/10
Enastående
Publicerades 21 juni 2025
Great location with countless restaurants and shops nearby. It’s convenient to take either subway or bus to the airport. The staff were also very nice and helpful.
Översätt
Svar från boendet: Dear 아미소야.On behalf of the entire team at Mercure Ambassador Seoul Hongdae, we are incredibly appreciative that you took the time to share details on your experience with us! We are delighted to hear that you enjoyed your stay with us. It is always out top priority to ensure our guests feel welcomed and comfortable throughout their stay, and knowing we have achieved this with you fills us with great joy.Your positive feedback is a a tremendous source of motivation for our team, and rest assured, we will continue to strive for excellence in the services we provide. It is guests like you that make our job truly rewarding.Thank you again for sharing your experience and If you have a chance, please give us an opportunity to welcoming you again.Warmest regards, Jay SeongGeneral ManagerMERCURE Ambassador Seoul Hongdae
LY :3
Standardrum i kingsize
Bodde på maj 2025
Par
5 recension
9.5/10
Otroligt
Publicerades 7 juni 2025
Great location in the middle of Hongdae shopping and clubbing street. 5 mins walk to MRT and bus stop for airport bus. Can be a little noisy at night due to music and cars downstairs. Our room aircon was not working but we did not report it as it was too late at night.
Översätt
Svar från boendet: Dear LY :3,First of all, we would like to sincerely thank you for taking the time to leave such a thoughtful and detailed review.We are truly pleased to hear that you were satisfied with our hotel's central location and convenient access to public transportation. Being situated in the heart of Hongdae, our hotel offers great access to shopping, dining, and entertainment, and we are delighted that this added to your overall experience.However, we are very sorry to hear that you experienced some discomfort due to the noise from outside at night and the issue with the air conditioning in your room. We sincerely apologize for the inconvenience caused. It is our responsibility to ensure a comfortable and restful stay for all our guests, and we deeply regret falling short in this instance.In particular, we regret that the air conditioning issue could not be resolved promptly due to the late hour. Please be assured that we are taking your feedback seriously and will work to improve our room inspections and maintenance procedures to prevent such issues from happening in the future.We are committed to continuously enhancing our service and facilities so that your next stay with us will be more pleasant and comfortable.It would be our sincere pleasure to welcome you again and provide you with an even better experience.Thank you once again for your valuable feedback. We wish you health and happiness always.Warm regards,Jay SeongGeneral ManagerMercure Ambassador Seoul Hongdae
Gästanvändare
Superior-rum i kingsize
Bodde på apr. 2025
Par
14 recension
10/10
Enastående
Publicerades 1 juni 2025
Great location! There are lots of restaurants and shops nearby. There is a direct airport train there. The room is large and comfortable.
Översätt
Svar från boendet: Dear Guest.On behalf of the entire team at Mercure Ambassador Seoul Hongdae, we are incredibly appreciative that you took the time to share details on your experience with us! We are delighted to hear that you enjoyed your stay with us. It is always out top priority to ensure our guests feel welcomed and comfortable throughout their stay, and knowing we have achieved this with you fills us with great joy.Your positive feedback is a a tremendous source of motivation for our team, and rest assured, we will continue to strive for excellence in the services we provide. It is guests like you that make our job truly rewarding.Thank you again for sharing your experience and If you have a chance, please give us an opportunity to welcoming you again.Warmest regards, Jay SeongGeneral ManagerMERCURE Ambassador Seoul Hongdae
Lollipopz
Superior-tvåbäddsrum
Bodde på apr. 2025
Reser med vänner
4 recension
10/10
Enastående
Publicerades 30 maj 2025
I recently stayed at a hotel ideally situated next to Hongdae Main Street, directly opposite the Lotte L7 hotel. While the main entrance is tucked away on a quieter back street—right across from BHC Fried Chicken—it provides a sense of privacy while remaining close to the area’s vibrant energy. The hotel is relatively new, featuring a clean and modern design. Lobby staff were friendly and attentive, creating a welcoming first impression. Although the room was on the smaller side, it was expected given the central Seoul location and still offered a comfortable and functional stay. The amenities provided were more than adequate, and the inclusion of welcome snacks was a thoughtful gesture. One of the standout advantages of this hotel is its prime location. It’s only a 5-minute walk to the lively Hongdae shopping street and just steps away from Hongik University Subway Station, with Exit 9 being the most convenient. This makes exploring Seoul extremely convenient for both first-time visitors and returning travelers. Overall, the hotel offers great value for its location, with comfort, cleanliness, and accessibility making it a solid choice for anyone wanting to stay in the heart of Hongdae.
Översätt
Svar från boendet: Dear Lollopopz.On behalf of the entire team at Mercure Ambassador Seoul Hongdae, we are incredibly appreciative that you took the time to share details on your experience with us! We are delighted to hear that you enjoyed your stay with us. It is always out top priority to ensure our guests feel welcomed and comfortable throughout their stay, and knowing we have achieved this with you fills us with great joy.Your positive feedback is a a tremendous source of motivation for our team, and rest assured, we will continue to strive for excellence in the services we provide. It is guests like you that make our job truly rewarding.Thank you again for sharing your experience and If you have a chance, please give us an opportunity to welcoming you again.Warmest regards, Jay SeongGeneral ManagerMERCURE Ambassador Seoul Hongdae
Jungjin
Superior-tvåbäddsrum
Bodde på juni 2025
Familj
3 recension
8.0/10
Mycket bra
Publicerades 13 juli 2025
It was okay hotel. Kinda over priced for the weekend stay.
Översätt
Svar från boendet: Dear Jungjin.On behalf of the entire team at Mercure Ambassador Seoul Hongdae, we are incredibly appreciative that you took the time to share details on your experience with us! We are delighted to hear that you enjoyed your stay with us. It is always out top priority to ensure our guests feel welcomed and comfortable throughout their stay, and knowing we have achieved this with you fills us with great joy.Your positive feedback is a a tremendous source of motivation for our team, and rest assured, we will continue to strive for excellence in the services we provide. It is guests like you that make our job truly rewarding.Thank you again for sharing your experience and If you have a chance, please give us an opportunity to welcoming you again.Warmest regards, Jay SeongGeneral ManagerMERCURE Ambassador Seoul Hongdae
Etethb
Superior-rum i kingsize
Bodde på apr. 2025
Par
26 recension
9.5/10
Otroligt
Publicerades 13 maj 2025
It was raining when we arrived and we got quite drenched. Frontdesk was so kind to find a room for our check in at 10+am. Location was good, always able to go back room to unload our hongdae shopping. Will recommend!
Översätt
Svar från boendet: 안녕하세요 Etethb고객님.머큐어 앰배서더 서울 홍대입니다.먼저 저희 호텔을 방문해주시고, 시간을 내어 리뷰를 작성해주신 고객님의 배려에 진심으로 감사의 말씀을 드립니다.저희 머큐어 앰배서더 서울 홍대는 찾아주시는 고객님들에게 항상 최선의 서비스를 제공드림으로써, 고객님들께 즐거움을 드리고자 노력하고 있습니다. 앞으로도 지속 발전하여 고객님께서 언제 방문하시더라도 즐거운 기억만 가지고 돌아가실 수 있도록 최선을 다하겠습니다.기분 좋은 코멘트를 남겨주신 고객님의 배려에 감사드리며, 저희 머큐어 앰배서더 서울 홍대 호텔이 다음에도 고객님의 좋은 추억의 한 부분이 되는 날이 오길 고대하겠습니다.감사합니다.Jay SeongGeneral ManagerMERCURE Ambassador Seoul Hongdae
Gästanvändare
Standardrum i kingsize
Bodde på apr. 2025
Par
2 recension
9.5/10
Otroligt
Publicerades 2 juni 2025
Early check in and upgraded! Great location. Rooms are small but functional.
Översätt
Svar från boendet: Dear Guest.On behalf of the entire team at Mercure Ambassador Seoul Hongdae, we are incredibly appreciative that you took the time to share details on your experience with us! We are delighted to hear that you enjoyed your stay with us. It is always out top priority to ensure our guests feel welcomed and comfortable throughout their stay, and knowing we have achieved this with you fills us with great joy.Your positive feedback is a a tremendous source of motivation for our team, and rest assured, we will continue to strive for excellence in the services we provide. It is guests like you that make our job truly rewarding.Thank you again for sharing your experience and If you have a chance, please give us an opportunity to welcoming you again.Warmest regards, Jay SeongGeneral ManagerMERCURE Ambassador Seoul Hongdae
Gästanvändare
Superior Deluxe Twinrum med balkong
Bodde på maj 2025
Reser med vänner
18 recension
9.0/10
Utmärkt
Publicerades 19 juni 2025
Good location. New and clean room. Overall good experience.
Översätt
Svar från boendet: Dear Guest.On behalf of the entire team at Mercure Ambassador Seoul Hongdae, we are incredibly appreciative that you took the time to share details on your experience with us! We are delighted to hear that you enjoyed your stay with us. It is always out top priority to ensure our guests feel welcomed and comfortable throughout their stay, and knowing we have achieved this with you fills us with great joy.Your positive feedback is a a tremendous source of motivation for our team, and rest assured, we will continue to strive for excellence in the services we provide. It is guests like you that make our job truly rewarding.Thank you again for sharing your experience and If you have a chance, please give us an opportunity to welcoming you again.Warmest regards, Jay SeongGeneral ManagerMERCURE Ambassador Seoul Hongdae
lin wenyu
Rum King Superior Deluxe med balkong
Bodde på apr. 2025
Reser med vänner
2 recension
10/10
Enastående
Publicerades 25 maj 2025
Everything was great.location ,service, size of hotel,bed was super comfy.
Översätt
Svar från boendet: Dear lin wenyu.Thank you so much for sharing your wonderful experience with us! We are thrilled to hear that you enjoyed your stay with us. Our team is dedicated to providing the highest level of service and comfort to all our guests, and it is rewarding to know that we have met your expectations.Your kind words serve as a great motivation for us to continue striving for excellence. We take great pride in our hotel and the services we offer, and it's always a pleasure to receive positive feedback from our valued guests like you.We hope to have the pleasure of welcoming you back in near future for another memorable stay.Warmest regards,Jay SeongGeneral ManagerMERCURE Ambassador Seoul Hongdae
Gästanvändare
Superior-tvåbäddsrum
Bodde på apr. 2025
Reser med vänner
1 recension
10/10
Enastående
Publicerades 13 maj 2025
Hotel room is clean, spacious with excellent location for food and shopping.
Översätt
Svar från boendet: 머큐어 앰배서더 서울 홍대입니다.먼저 저희 호텔을 방문해주시고, 시간을 내어 리뷰를 작성해주신 고객님의 배려에 진심으로 감사의 말씀을 드립니다.저희 머큐어 앰배서더 서울 홍대는 찾아주시는 고객님들에게 항상 최선의 서비스를 제공드림으로써, 고객님들께 즐거움을 드리고자 노력하고 있습니다. 앞으로도 지속 발전하여 고객님께서 언제 방문하시더라도 즐거운 기억만 가지고 돌아가실 수 있도록 최선을 다하겠습니다.기분 좋은 코멘트를 남겨주신 고객님의 배려에 감사드리며, 저희 머큐어 앰배서더 서울 홍대 호텔이 다음에도 고객님의 좋은 추억의 한 부분이 되는 날이 오길 고대하겠습니다.감사합니다.Jay SeongGeneral ManagerMERCURE Ambassador Seoul Hongdae
Jack
Standardrum i kingsize
Bodde på feb. 2025
Par
6 recension
10/10
Enastående
Publicerades 1 apr. 2025
Best location! Right in the heart it Hongdae. Stayed here many times and never disappoints. Will definitely come back again.
Översätt
Svar från boendet: Dear. Jack.Warm Greeting Mercure Ambassador Seoul Hongdae :)We very much appreciate your comments regarding your stay at the Mercure Ambassador Seoul Hongdae.I am sure that your feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience and If you have a chance, please visit our hotel.Sincerely,Jay SeongGeneral ManagerMERCURE Ambassador Seoul Hongdae