Novotel Ambassador Seoul Yongsan - Seoul Dragon City recensioner

Svar från boendet: 親愛的客人，感謝您選擇入住我們的酒店並抽出寶貴的時間撰寫評論！我們很高興得知您度過了愉快的時光；我們始終致力於為每一位客人提供最佳的服務體驗。希望很快再次見到您！Zarina, Guest Experience Manager

Svar från boendet: Dear Guest,Greetings from Novotel Ambassador Seoul Yongsan.We sincerely appreciate your kind feedback and are pleased to know that your stay met your expectations. Our team strives to provide excellent service and memorable experiences, and it’s rewarding to hear that you enjoyed your time with us.We look forward to the opportunity to welcome you again on your next visit to Seoul.Best regards,KatrinGuest Relations OfficerNovotel & Novotel Suites Ambassador Seoul Yongsan

Svar från boendet: Dear Guest,Greetings from Novotel Ambassador Seoul Yongsan!Thank you for staying with us and for giving us your feedback.We are very happy to hear that you had great and convenient stay. We will share your feedback with the Team and we are looking forward to welcome you back to our property soon.Best regards,ZarinaGuest Experience ManagerNovotel & Novotel Suites Ambassador Seoul Yongsan

Svar från boendet: Dear Guest,Greetings from Novotel Ambassador Seoul Yongsan!I would like to sincerely apologize for cleaning of the room during your stay.I would like to inform you that your comments were shared with the departments in charge and would like you to assure you that all needed actions will take place immediately.We are kindly asking you to give us another chance to show you our improvements. We are looking forward to welcome you back very soon.Best regards,ZarinaGuest Experience ManagerNovotel & Novotel Suites Ambassador Seoul Yongsan

Svar från boendet: Dear Guest,Greetings from Novotel Ambassador Seoul Yongsan!Thank you for staying with us and for giving us your feedback.We are very happy to hear that you had a great stay. Regarding the floors getting wet after the shower we will see what actions we can take to minimize it.We hope you will give us another chance to welcome you back to our property.Best regards,ZarinaGuest Experience ManagerNovotel & Novotel Suites Ambassador Seoul Yongsan

Svar från boendet: Dear Guest,Greetings from Novotel Ambassador Seoul Yongsan!Thank you for staying with us and for giving us your feedback.We would like to apologize for the inconveniences caused by the cleaning during your stay. We will provide needed trainings for the improvements. Regarding the baggage tagging, we will also provide needed trainings. We hope you will give us another chance to welcome you back to our property and to show you our improvements.Best regards,ZarinaGuest Experience ManagerNovotel & Novotel Suites Ambassador Seoul Yongsan

Svar från boendet: Dear Pam Pam Chan,Greetings from Novotel Ambassador Seoul Yongsan!Thank you for staying with us and for giving us your feedback.We are very happy to hear that you had a great and convenient stay. We will share your feedback with the Team and we are looking forward to welcome you back to our property soon.Best regards,ZarinaGuest Experience ManagerNovotel & Novotel Suites Ambassador Seoul Yongsan

Svar från boendet: Dear Lillian Chiu,Greetings from Novotel Ambassador Seoul Yongsan!Thank you for taking the time to share your honest feedback following your recent stay with us. We sincerely regret that aspects of your experience did not meet expectations, particularly regarding cleanliness and overall condition. Please know that your comments have been shared with the relevant teams for immediate review and action.On a more positive note, we're glad to hear our team’s assistance and early check-in support left a good impression, and that our location was convenient for your travels.Your feedback is valuable as we continuously strive to improve, and we hope to have the opportunity to provide you with a more seamless and pleasant stay in the future.Best regards,KatrinGuest Relations OfficerNovotel & Novotel Suites Ambassador Seoul Yongsan

Svar från boendet: Dear Guest,Greetings from Novotel Ambassador Seoul Yongsan!Thank you for staying with us and taking the time to share your experience.While we’re glad you enjoyed our location, we’re truly sorry that our service and dining did not meet your expectations. Please rest assured that we take your feedback seriously and have shared your comments with the relevant departments. We are taking appropriate measures to address these issues and prevent future occurrences.We appreciate you bringing these matters to our attention, and we hope to have the opportunity to welcome you back and provide a much better experience.Best regards,KatrinGuest Relations OfficerNovotel & Novotel Suites Ambassador Seoul Yongsan

Svar från boendet: Thank you staying at our hotel and taking the time to write a review! We are glad to know that you had a pleasant stay; we always strive to give the best service experience to every customer. We hope to see you soon! -Eva Lee, Guest Experience Manager

Svar från boendet: Dear Guest,Greetings from Novotel Ambassador Seoul Yongsan!Thank you for staying with us and for giving us your feedback.We are very happy to hear that you had a great stay. We will share your feedback with the Team and we are looking forward to welcome you back to our property soon.Best regards,ZarinaGuest Experience ManagerNovotel & Novotel Suites Ambassador Seoul Yongsan

Svar från boendet: Dear Siti Nur,Greetings from Novotel Ambassador Seoul Yongsan!Thank you for staying with us and for giving us your feedback.We are very happy to hear that you had a great stay. We will share your feedback with the Team and we are looking forward to welcome you back to our property soon.Best regards,ZarinaGuest Experience ManagerNovotel & Novotel Suites Ambassador Seoul Yongsan

Svar från boendet: Dear Guest,Greetings from Novotel Ambassador Seoul Yongsan!We are thankful that you have stayed with us and had time to leave us your feedback.We are very sorry to hear that there was such an unpleasant experience as a missing soap during your recent stay with us. We acknowledge that it is something very essential and cannot be missed in a 5 star hotel.Your comment was shared with all departments, especially departments in charge, and necessary actions will be taken to make sure nothing like that happens in the future.Thank you one more time for your feedback and we are looking forward to welcome you back to our hotel very soon.Best regards,ZarinaGuest Experience ManagerNovotel & Novotel Suites Ambassador Seoul Yongsan

Svar från boendet: Dear Mandy Wong,Greetings from Novotel Ambassador Seoul Yongsan.Thank you for sharing your experience with us. We're pleased to hear that you enjoyed the spacious room and found our location convenient.We appreciate your feedback regarding the lobby and will take it into consideration as we continue to improve our services.We hope to welcome you back again for an even more comfortable stay.Best regards,KatrinGuest Relations OfficerNovotel & Novotel Suites Ambassador Seoul Yongsan