Lotte Hotel Seoul

Nice hotel

Located very close to myong dong 10 min walk. Airport bus stops right in front of the hotel. Employees were friendly and willing to help. Hotel elevator will connect to Lotte department store B1 level which then connects to subway. Hotel room was clean just wished we could make the room brighter. Water pressure waa good. Complimentary drinking water was given, room came with shower gel, hair shampoo, body cream and body scrubber! Room temperature was controllable unlike other places. We will definitely visit again.

Upkeep of the old wing is not good, its old, carpets of corridor r dirty, bathroom cleaniness is below standard, there's better choice for similar price

Clean and cosy hotel Furnitures are a little worn out but still clean Shower pressure is very good

Nearby myeongdong shopping area. Hotel is attached to the mall and duty free shop. Breakfast spread is amazing with lots pf choice.

Hotel is conveniently located (Airport shuttle 6701 stops at Lotte hotel) and connected to Lotte department store/ mall for those who love shopping indoors. t is also connected to many underground shops and a short covered walk to MyeongDong for even more indoor and outdoor shopping. Plenty of restaurants and eateries to choose from too! The buffet breakfast has a wide selection of Korean and international spread (including desserts) for 75000 won per pax You should at least try the buffer once! Room was a little dim for writing and reading but if you are there for relaxation, it shouldn't bother you too much. Oh, bring your own toothbrush and toothpaste as they are not provided. But they do provide daily bottled water.

excellent service

I recently had an unfortunate experience at Lotte Hotel Seoul in Korea, which I feel compelled to share. From the outset, the staff were notably rude and lacked emotional intelligence. Despite the hotel's grand scale and luxury status, the personnel failed to provide even basic levels of courtesy and service. This was evident when I arrived at 6 am to an empty lobby, yet still received no meaningful assistance from the concierge or receptionists. Instead, I was repeatedly directed to the bell desk for any inquiries, a stark indication of the staff's unwillingness to help or address guest questions. Adding to the frustration, the hotel's check-out policy is strictly enforced at 11 am. When I requested a slight extension or assistance, my requests were dismissed without consideration. The indifferent attitude of the staff made it clear that guest satisfaction was not a priority. The hotel's sheer size and vast lobby, while visually impressive, contributed to a lack of personalized service. The impersonal atmosphere did not justify the high prices paid for accommodation. The reception and concierge services were particularly disappointing, consistently providing the same unhelpful response. Ultimately, the lack of assistance and poor service led me to move to the neighboring Le Meridien, a five-star hotel where I received the attentive and professional service one would expect at this level of accommodation. Based on my experience, I would not recommend Lotte Hotel Seoul to travelers seeking a welcoming and responsive service environment.

Perfect hotel for our first time in Seoul. Staff and customer service were first class. Hotel facility was amazing!