Grand Mercure Imperial Palace Seoul Gangnam

Hotel quite new strategic location shopping area good service definitely will come back again

I stayed here in May 2025 and was honestly disappointed with the service. Despite the hotel’s five-star label, the overall experience felt unprofessional and lacking in basic hospitality. • I was asked to pay for a laundry bag—something that is typically provided complimentary in high-end hotels. A small detail, but it says a lot. • Room service? Forget it. I tried calling several times during my stay and there were hours where no one responded. Completely unacceptable. • During check-out, I waited patiently, only for another guest to throw her key at the counter and walk away—with no intervention or organization from staff. It felt like chaos disguised as luxury. • And when I was finally approached by the staff, the first thing I was asked was: “Where is the second room key?” I simply answered: “It’s in the room.” (As if that was a major issue that required a tone.) The hotel looks nice on the outside, but the service fails to match. Poor communication, lack of courtesy, and minimal sense of professionalism made this stay forgettable for all the wrong reasons. Won’t be returning, and wouldn’t recommend.

Top! Will definetely stzy here again.

The room is newly renovated, great for family to stay

This hotel was in a prime spot in Seoul. Very close to nice malls and great food. Staff was very helpful and the room was clean. If I go back, I’ll def stay here again.

The view was very terrible for a 5 star hotel, and they don't even provide dental kits. Another funny thing about this hotel is that, the shower gel/ shampoo etc are fixed in the shower parts so if you use the bath tub you need to go to the shower part..