Grand Mercure Imperial Palace Seoul Gangnam

Grand Mercure Imperial Palace Seoul Gangnam recensioner

Grand Mercure Imperial Palace Seoul Gangnam

640, Eonju-ro, Gangnam-gu, Seoul, 06098, South KoreaVisa hotellinformation
Grand Mercure Imperial Palace Seoul Gangnam
Grand Mercure Imperial Palace Seoul GangnamGrand Mercure Imperial Palace Seoul GangnamGrand Mercure Imperial Palace Seoul Gangnam
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Gästrecensioner

8.4/10
Mycket bra
311 recension
Verifierade recensioner
Läge och interiör8.4
Bekvämligheter8.2
Service8.5
Renlighet8.5
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Alla recensioner(311)
Positiva recensioner(278)
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Utmärkt läge(28)
Väl inredda(22)
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Lyxigt(11)
Utmärkt för affärsresor(10)
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Negativa recensioner(33)
Fay
Residence 1 sovrum Deluxe-dubbelrum
Bodde på feb. 2025
Familj
17 recension
9.0/10
Utmärkt
Publicerades 14 apr. 2025
Stayed here with my parents, rooms are amazing so grand and clean. Great facilities. No larger robes available for my parents
Översätt
6/9
Svar från boendet: 그랜드 머큐어 임피리얼 팰리스 서울 강남입니다. 이용해주셔서 진심으로 감사 드리며, 바쁘신 와중에도 소중한 리뷰 남겨주셔서 감사합니다. 호텔에 방문해주신 고객님들이 언제나 안심하고 투숙하실 수 있는 호텔을 목표로 노력하고 있습니다. 꼭 다시 방문해주실 것을 진심으로 기다리겠습니다. 그랜드 머큐어 임피리얼 팰리스 서울 강남
DS
Residence 1 sovrum Deluxe-tvåbäddsrum
Bodde på jan. 2025
Familj
4 recension
7.5/10
Publicerades 23 mars 2025
Hotel quite new strategic location shopping area good service definitely will come back again
Översätt
Svar från boendet: 그랜드 머큐어 임피리얼 팰리스 서울 강남입니다.먼저, 임피리얼 팰리스 서울을 이용해 주셔서 대단히 감사합니다.임피리얼 팰리스 서울은 앞으로도 고객님들께 기억에 남는 추억을 만들어 드릴 수 있도록 최선을 다하겠습니다.다시 뵙기를 고대하겠습니다.감사합니다.그랜드 머큐어 임피리얼 팰리스 서울 강남
Gästanvändare
Deluxe-dubbelrum
Bodde på apr. 2025
Ensamresenärer
2 recension
5.0/10
Publicerades 1 juni 2025
I stayed here in May 2025 and was honestly disappointed with the service. Despite the hotel’s five-star label, the overall experience felt unprofessional and lacking in basic hospitality. • I was asked to pay for a laundry bag—something that is typically provided complimentary in high-end hotels. A small detail, but it says a lot. • Room service? Forget it. I tried calling several times during my stay and there were hours where no one responded. Completely unacceptable. • During check-out, I waited patiently, only for another guest to throw her key at the counter and walk away—with no intervention or organization from staff. It felt like chaos disguised as luxury. • And when I was finally approached by the staff, the first thing I was asked was: “Where is the second room key?” I simply answered: “It’s in the room.” (As if that was a major issue that required a tone.) The hotel looks nice on the outside, but the service fails to match. Poor communication, lack of courtesy, and minimal sense of professionalism made this stay forgettable for all the wrong reasons. Won’t be returning, and wouldn’t recommend.
Översätt
Alexey
Deluxe-dubbelrum
Bodde på apr. 2025
Familj
14 recension
8.0/10
Mycket bra
Publicerades 11 maj 2025
Very posh and expensive-looking lobby, very good (although a bit overpriced) breakfast, average rooms and average location - you should spend at least 40 minutes to get to the historic center, the main points of attractions in the Gangnam districts are also somewhere else. For the family they apply heavy charges for the additional bed and the 3rd breakfast (even for the children). Some good photo opportunities in the lobby, but otherwise would certainly not return.
Översätt
Svar från boendet: Dear Valued Guest,Warm greetings from Grand Mercure Ambassador Seoul Gangnam.Thank you for taking the time to share your feedback. We truly appreciate your kind words about our elegant lobby and breakfast.We also acknowledge your comments regarding the room, location, and family stay charges. Your input is important to us and will be shared with the relevant teams to enhance our guest experience.We sincerely hope to have another opportunity to welcome you in the future with improved service and comfort.Warm regards,Grand Mercure Imperial Palace Seoul Gangnam
Daria
Deluxe-dubbelrum
Bodde på sep. 2024
Ensamresenärer
3 recension
10.0/10
Enastående
Publicerades 10 okt. 2024
Top! Will definetely stzy here again.
Översätt
Svar från boendet: Warm greetings from Imperial Palace Seoul. From the bottom of our heart, thank you so much for taking your time to leave this valued feedback. To offer excellent and memorable service to our esteemed guests and to work promptly and properly on suggested improvements, we will consistently put utmost effort. Again, thank you so much for your valued comment and we all hope to have an honor to welcome you again in the near future. Sincerely, Imperial Palace Seoul
Gästanvändare
Residence 1 sovrum Deluxe-dubbelrum
Bodde på apr. 2025
Familj
2 recension
9.0/10
Utmärkt
Publicerades 31 maj 2025
The room is newly renovated, great for family to stay
Översätt
Svar från boendet: Warm greetings from Grand Mercure Imperial Palace Seoul Gangnam.Thank you sincerely for taking the time to share your valuable feedback with us, especially amidst your busy schedule.We are truly delighted to hear that you had a pleasant stay.We will continue striving to deliver even more thoughtful and attentive service on your future visits.With appreciation,Grand Mercure Imperial Palace Seoul Gangnam
TWWT
Residence 1 sovrum Deluxe-dubbelrum
Bodde på okt. 2024
Affärsresenärer
11 recension
9.5/10
Otroligt
Publicerades 4 dec. 2024
Impressive stay during my business trip here. Spacious and well design. The scale and space of the hotel are really fine. Will be on top of my choice to stay again.
Översätt
Svar från boendet: Thank you for choosing Imperial Palace Seoul and taking the time to leave us your valuable feedback. We are dedicated to ensuring that every guest who visits our hotel enjoys a comfortable and safe stay. We eagerly look forward to welcoming you again in the near future! Imperial Palace Seoul
Breadwinner Beijing
Deluxe-dubbelrum
Bodde på okt. 2024
Ensamresenärer
2 recension
10.0/10
Enastående
Publicerades 4 nov. 2024
This hotel was in a prime spot in Seoul. Very close to nice malls and great food. Staff was very helpful and the room was clean. If I go back, I’ll def stay here again.
Översätt
Svar från boendet: Warm greetings from Imperial Palace Seoul.We sincerely thank you for choosing to stay with us and for taking the time to leave such a valuable review despite your busy schedule.We are committed to ensuring that our guests can always feel safe and comfortable during their stay at our hotel.We truly look forward to welcoming you back in the future.Imperial Palace Seoul
Gästanvändare
Deluxe-dubbelrum
Bodde på sep. 2024
Res med vänner
1 recension
8.5/10
Mycket bra
Publicerades 1 nov. 2024
The view was very terrible for a 5 star hotel, and they don't even provide dental kits. Another funny thing about this hotel is that, the shower gel/ shampoo etc are fixed in the shower parts so if you use the bath tub you need to go to the shower part..
Översätt
Svar från boendet: Warm greetings from Imperial Palace Seoul. From the bottom of our heart, thank you so much for taking your time to leave this valued feedback. To offer excellent and memorable service to our esteemed guests and to work promptly and properly on suggested improvements, we will consistently put utmost effort. Again, thank you so much for your valued comment and we all hope to have an honor to welcome you again in the near future. Sincerely, Imperial Palace Seoul
Gästanvändare
Deluxe-dubbelrum
Bodde på sep. 2024
Par
1 recension
9.0/10
Utmärkt
Publicerades 30 okt. 2024
Breakfast was very very good. A lot of different foods and all taste good. I enjoyed our stay here.
Översätt
Svar från boendet: Warm greetings from Imperial Palace Seoul. From the bottom of our heart, thank you so much for taking your time to leave this valued feedback. To offer excellent and memorable service to our esteemed guests and to work promptly and properly on suggested improvements, we will consistently put utmost effort. Again, thank you so much for your valued comment and we all hope to have an honor to welcome you again in the near future. Sincerely, Imperial Palace Seoul
Ryan
Residence 1 sovrum Deluxe-dubbelrum
Bodde på aug. 2024
Res med vänner
1 recension
7.5/10
Publicerades 5 okt. 2024
I chose the hotel because it was recently renovated. Indeed it was-the rooms were modern. Check-in: Easy. I reserved a one bedroom suite. However, I was not offered assistance with my luggage. Very unfortunate. Room: clean, slight smell of smoke residue even though it was a non-smoking room. The decor is modern and relaxing color scheme. No room service. And no outlet in the bathroom. This was inconvenient. They should really look into fixing this. I stayed for one week and was only provided 2 water bottles for the whole stay. Checkout: Quick and easy. I was not asked how my stay was. The lady did not greet me. Only question asked, did I use the mini bar. Accommodation was nice overall. I was not impressed by the service.
Översätt
Svar från boendet: Dear Valued Guest,Warm greetings from Grand Mercure Imperial Palace Seoul Gangnam.Thank you for choosing to stay with us and for sharing such detailed and valuable feedback.We are pleased to hear that you appreciated our recently renovated rooms and found the check-in and check-out processes smooth. However, we sincerely regret the inconveniences you experienced during your stay—particularly the lack of assistance with your luggage, the smoke residue in a non-smoking room, the absence of room service, limited water supply, and the insufficient interaction from our staff at checkout.Please rest assured that your comments have been shared with the relevant departments for immediate review. We are committed to addressing these issues and improving our service quality to meet the expectations of all our guests.Thank you once again for your honest input. We hope to have another opportunity to welcome you and provide a much more satisfying and seamless stay.Warm regards,Grand Mercure Imperial Palace Seoul Gangnam
Lam
Residence 1 sovrum Deluxe-dubbelrum
Bodde på aug. 2024
Familj
41 recension
8.0/10
Mycket bra
Publicerades 24 sep. 2024
This is a very interesting hotel, very historic and grand while undergo a lot of modernisation and upgrade. I can see that it'll be one of the best choices in Seoul when it's done. But alot of things are still not working at the moment. We needed to change rooms 3 times during the stay. The location is also great, given time this will be a great choice.
Översätt
Svar från boendet: Warm greetings from Imperial Palace Seoul. Thank you very much for stayed with us, and thank you for valued comment. We strive to be a hotel where guests who visit our hotel can always stay with peace of mind. We look forward to seeing you again. Imperial Palace Seoul
Kimbrell
Deluxe-dubbelrum
Bodde på juni 2024
Res med vänner
18 recension
9.5/10
Otroligt
Publicerades 17 juli 2024
Breakfast buffet was excellent but is expensive; it had a good variety (eggs benedict, couple kinds of bulgogi, delicious mushroom soup and 30 other things) of high-quality options. The room set up was very nice; it was divided into 2 sections; 1 for TV and kitchen/bar area and the other for bed and bath; having the extra space was nice to have on a rainy day. My room was just remodeled and had brand new everything; it also had a washing machine, very nice fridge, kitchen sink, small cook top. Lobby and lobby bar looks fantastic but I didn't get a chance to try the drinks. Location is good, some things are walkable but not all. Uber was easy to call from here.
Översätt
Svar från boendet: Warm greetings from Imperial Palace Seoul!Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Imperial Palace Seoul.
Anika Wampner
Deluxe-dubbelrum
Bodde på juni 2024
Ensamresenärer
23 recension
10.0/10
Enastående
Publicerades 20 juli 2024
This hotel was amazing 👏 please book this hotel if you're in the area as you will not be sorry. I only stayed for one night but plan to book again when I need to visit gangnam.
Översätt
Svar från boendet: Warm greetings from Imperial Palace Seoul! Thank you so much for your review of our hotel. We are pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Imeprial Palace Seoul
Gästanvändare
Residence 1 sovrum Deluxe-tvåbäddsrum
Bodde på juni 2024
Familj
8 recension
9.0/10
Utmärkt
Publicerades 23 sep. 2024
Hotel is extremely excellent in terms of luxury and decoration. However, they are charging on everything including the additional amenities and water bottles.
Översätt
Svar från boendet: Warm greetings from Imperial Palace Seoul. Thank you very much for stayed with us, and thank you for valued comment. We strive to be a hotel where guests who visit our hotel can always stay with peace of mind. We look forward to seeing you again. Imperial Palace Seoul