Swiss Grand Hotel Seoul recensioner

Not a bad hotel. The most convenient thing about it is the 24-hour CU (convenience store), whose staff are always friendly and polite. Now I have to mention the downsides, which, to be honest, I wasn’t prepared for at all. The first and main drawback is that I was supposed to get an Executive class room. However, instead, I stayed in a Deluxe class room. Let me clarify right away: I had previously stayed at the Swiss Grand Hotel under the Play&Stay package, which means I didn’t know what room category I would be given until the very end. To make things easier for me and avoid having to check out and check back in, they gave me one standard room for the entire stay. You can imagine my surprise when I found out that my new friend, who also checked in under Play&Stay for the same dates as me, was given an Executive class room – even though she checked in later. So basically, I could have been staying in better conditions. When I received my voucher from Trip.com and saw that it listed a room like my friend’s – nothing like what I actually got – I went to the front desk. The administrator just smiled and shrugged. All he said was, 'You agreed to stay in that room.' Yes, I agreed, but no one told me about any alternatives at check-in… And the situation was NOT resolved at all. That said, I can’t say the conditions in the Deluxe Room were bad (otherwise I wouldn’t have let it slide). It was quite cozy, spacious, and overall pleasant to stay in. That said, one day, the person in charge of housekeeping apparently decided I didn’t need to take a shower, so they removed the shower gel container for a whole day (luckily, I had brought travel-sized ones with me, even though I had hoped I wouldn’t need them). Other than that, everything was fine, and even that somewhat questionable attitude from the staff didn’t ruin my vacation.

Absolutely beautiful hotel. The executive suite was huge and luxury. Bed linen was amazing. The common spaces were a bit old but I still loved everything and would love to come back!!!!

The title/ name of the hotel deceived us by offering hotel services with five stars. The fact is an old residence suite and not a Hotel. The suite is very old and no internet connect (no WIFI). There is no Beverage, such as coffee and tea. The sanitation is poor because some food scraps was found on the ground. The facilities are poor as the door wouldn't be closed tightly and was damaged. We had a terrible experience because of this deception.

Nice and comfortable hotel with spacious rooms and friendly staff. The property feels a little old-fashioned and some areas could use updating, but it is clean, quiet. Also location is far from downtown.

The type of room we had reserved is the apartment type that consist of 3 bedrooms and 1 living room. The size is big but there is no daily service to clean the room. The apartment is located in the front area of the hotel, separating from the hotel. The CU shop (24hrs) was easily to walk in 5 min. The location is far from the subway so using taxi is more convenient.

The staffs are very nice and helpful. Very spacious if you have big families or friends

It was a pleasant hotel. Clean, convenient and reasonably priced. There’s a convenient store at the lobby.

Quiet and clean hotel with a good connection to airport and city center. It would be better to equip the rooms with some basic tableware like teaspoons. I wanted to eat a yoghurt and couldn't find a spoon. After asking for a teaspoon I was informed that the provision of a teaspoon would cost 3000 WON extra.

The room was great. Late check in around 11 something pm then check out 11am.

Clean and tidy Staff are polite and helpful The location is a bit far

It was neat on the first day but there was no room cleaning on the next day.

We had a great time, we ordered pizza to the room. The room was very comfortable and the bed was very bouncy! We had a great time!

Clean, and the space is lager than the expectation. Friendly staff and reasonable price.

Big facilities, quiet and comfortable stay. Staff is helpful and friendly.