Myeongdong Merlin Hotel

Very very poor customer service from the staff. We booked a twin room but was given a room with double bed, and a loft with an additional bed at the top. Bedsheets had stains and one of the bedsheet was yellowish compared to the other bed. We asked the staff if we could change to a double room without the loft, and was told that all rooms had a loft. We then asked if they can change the bedsheets instead and the staff told us to just do a refund for the room (in a very rude manner). In the end they changed the bedsheet and the duvet cover was still yellowish (not sure if they even changed the duvet cover). The only thing they cleaned everyday was the trash. We came back to the room and the bed wasn’t even made. Towels had strong bleach smell. Location wise is ok. Just hope that they can respect their customers more.

Overall a pleasant stay at the hotel. The hotel is located close to the metro station Chungmuro (Exit 8 for stairs, Exit 1 for escalator ride). Amenities such as water, coffee and snacks are provided for free at level 1. The staff is friendly and always greets the guests. The room is clean and it feels more like an apartment than a hotel room to me! WiFi connection is also good.

The service from the receptionist was amazing, they can speak english and nihon too. The location is strategic, from Chungmuro station just walk straight to reach the hotel, but if you have huge luggages just walk out from the exit opposite to exit 8 because it has escalator while exit8 only stairs, then just cross the road to reach the hotel. The room was clean with enough amenities. I forgot to take the picture inside our room as we were too tired and we only stayed for a night. But the view was worth it and the room was enough for 3 adults. However one thing lacking was the heater inside the room especially during winter, we struggled to switch it on and just let the floor heating up instead of the whole room. And the washing machine cannot be used. Otherwise, we had a pleasant stay.

I would like to thank the front desk team, given us such great hospitality and helping us where to go in Seoul. The hotel we stay facing Namsam Tower mountains view and is close by train station in Chungmuro exit 4,Myeong-dong, Namdemum Market and many more close by train. We stayed 7 nights, but unfortunately, the room has a washing machine and is not working sadly. We have to do manually washing by ourselves. Overall, we had lovely days in Seoul and highly recommended staying in Merlin Hotel.

The position of the hotel is good but the equipments are not fully work.

What a surprise, fridge is wardrobe. I can climb and feel young.