Miramare Sea Resort & Spa

First time to Italy - what a beautiful location and hotel. Room was clean, serviced every day. Staff were polite and friendly, food was amazing. Cannot fault this place or Sant Angelo. Pizza restaurant in the village De Pasquale is exceptional. Highly recommend!

The location of this hotel is magnificent. The staff in the restaurant are attentive and courteous although they are always trying to "sell" something.. The rest of the staff and the housekeeping team are rude. In a 10 day stay our room was not serviced 3 times. When we asked to have the room service, the housekeeping staff yelled at us and told us that she had more important priorities (this was at 4pm in the afternoon). This hotel is expensive for what it offers. It charges for absolutely everything - including in-room coffee and water. The result is that guests leave feeling unhappy and dissatisfied. I would not recommend this hotel.

What a wonderful surprise this hotel turned out to be. We booked without much research and were thrilled with what we discovered. A really stylish chic friendly beautiful hotel in a fantastic position with views to die for! The chef is incredible! Daily buffet breakfasts more akin to a tasting menu, cocktails on the terrace mixed by Gennaro and the friendliest welcome from all the staff. Travelling around the San Angelo area in the buggies was another hair raising highlight! Can’t wait to go back.

We had booked a Suite Deluxe as described in the web page, with a separating door between living room and bedroom, a bath tube and 60m2. When we arrived to the hotel we found out that our room was occupied and had to wait two days to get it. Meanwhile we had to stay in a lower quality room. When we finally got the room we booked, the bathtub did not work, and could not use it. The hotel director was really unpleasant to us during the stay, and the hotel did not compensate us. Nor allowed us to write a complaint (did not have a complaint book). We sent and email and got no answer. It is a pity because the location and decoration is beautiful, cheating the guests is an awful practise.

Miramare was ok. The breakfast was very nice and servers were great. Front desk staff was impatient. I’m not sure if this is the end of the season but the staff was limited. We had to ask for towels, water, luggage rack(don’t have but 1),body wash, etc. Had to pay for everything including the shuttle from the taxi since the hotel is on a pedestrian only street. The thermal park leaves a lot to be desired. The bar was out of most liquors. Nobody cared. It was old and not like the pictures. You had to take a golf cart over there. Not worth the money at all. Long drive from the port as well.

I am disappointed to say that our stay at The Miramare was not a good experience. To start, I will say the staff that greeted us were very welcoming and this was appreciated, but we found the resort lacking. The first night, we were woken by an intermittent mechanical humming noise. When we reported this to the front desk, it was agreed they would check it wasn't coming from the room next door. After half an hour we didn't get a call back and we could still hear the noise. We had to call the front desk back in order to be told there was no noise coming from the next door room. But, as we could still hear the noise, we asked for someone to come to our room to listen. The front desk person duly came to our room, and concluded the noise was coming from a generator from downstairs. But rather than automatically offering to find an alternative room, we had to ask to be moved. Which, we did and to the same level room we had booked. So this was the first issue we encountered. The second issue encountered was, that while the first and now our second rooms were listed as Junior Suites, the level of space and comfort, quality of decoration and finishing were not great and certainly not 5-Star!. The paintwork was marked and not clean, the furniture on the balcony of the second room were two very tired and worn upright deck chairs, with the varnish worn off the wood. The first room had two sun beds as wells as upright chairs, the second room did not. The light on one side of the bed had duct tape wrapped around the cord to fix this, and another feature light was without a bulb. Attention to details and quality is completely missing from the interior design and decor finishes. And thirdly, unfortunately, the pool area and the experience visiting it were awful. It does not look like any investment has been made to keep it pristine, the beds look old, the under cover terrace area needs an updated weather proof roof, there wasn't anywhere obvious to collect your towel (certainly not on entry and no one there to greet guests). Once we found the attendant, we did not receive a warm service, the towels were brought to our beds, without a smile and an abrupt request for our towel tokens. When we wanted to leave, again, we could not find the attendant to hand our towels back and ended up leaving these on a sunbed next to a table that had spare towel tokens left. This was not a 5-star experience to any level. We ended up changing our holiday to Capri, as we could not see how we would enjoy our 7-nights here. We were asked why we were leaving early, and we politely raised our points, and while it does say in the hotels T&Cs full payment will still be required, there was no offer made or any kind to compensate for our first night experience or to make up for the fact it meant us being so unhappy we changed our holiday plans and left after 2 nights. I hope things can improve to a higher standard for future guests.