Family Gatherings-Whispering Pines

We went for a nine day vacation that included the 4th of July. About a week before we left, we received a phone call that the AC in our unit was currently out but would be fixed the next day after we arrived. They did offer us a different room for that one night or they could put portable AC units in there for that night. We are from the southern states so we are a little used to the heat so instead of having to up and move right after we got there, we chose to stay in that room. The next day came and went and still no AC. This continued for the next three days and the weather started getting hotter by the day. It stayed about 79 degrees (sometimes higher) inside our condo. The third day we were offered to move into a different room for the next three nights. Since we were tired of the 80 degree temps, we took them up on the offer even though we really didn’t want to pack up and move on our vacation but we were miserable. We were told that we would either have to move back in that room after the third day or cut our stay short and leave. After the third day in the new room, still no AC in our original room. We also saw them taking the two portable AC units from our room the same day we moved out so if we did need to go back to that room, we would no longer have the AC units to help out. I called around and luckily found us a condo in the area to be able to continue our trip and not have to go home. However, I did still have access to our original room. We went back in the night before were were to go home and someone had been in there (while it was still in our name) and turned all the fans off and put them back in the closets. It was 83 in that room. The AC hadn’t been fixed and no one had asked if we were staying or going. Why were they in our room? I also forgot to mention that upon our arrival, there was a stinch to the room that we had never noticed before for any of our stays. We’ve stayed here MANY times before and we also discussed purchasing a condo here one day because it overlooks the parkway. We had to move three times on our week long vacation. We never felt settled, we didn’t get what we were promised and the only thing they did do to compensate us for our heated stay and inconvenience was to reimburse us the last three nights that they assumed (never asked) we would be leaving for. I did call and how gracious were they to give us $200 additional on the three nights we had to stay in the heat. I’m ok with us paying for the three nights we had to stay in another room but we were extremely inconvenienced and it wasn’t the room we had picked out. Wow! Only $200 for ruining our vacation. That wasn’t even enough to cover one of those nights in the inferno. We DID NOT get what we paid for. To find out, the owner of the condo snail mailed the check and they couldn’t even schedule the AC repairmen until the check was received. Who knows when he could have even come out during the summer and the week of the 4th of July. We were lied to a

Whispering Pines 422 was BEAUTIFUL! We rented through Forever Rentals and we were super impressed! We had such a clean condo. The beds were comfy, the kitchen was stocked with everything we needed to cook if we wanted. The indoor pool was super close and provided entertainment on rainy days!!

NEVER EVER RENT FROM HERE!!! I rented a condo for June 2024. I ask before booking it if we could cancel because my mother in law is 93 and if she can’t come then we would have to cancel. I was told yes I could cancel for a refund of my deposit if I purchased the insurance, so of course I paid extra and got the insurance. Well my mother in law fell and broke 2 ribs that is not healing like they should, so I called to cancel and was told that I would have to file a claim through the insurance company. “BIG JOKE”. I have been trying to do this since late November or early December and have yet got this claim taken care of. I have filled out dozens of papers (all through email) because they won’t do it any other way. I even got doctors reports, emergency room report and all the other tons of papers emailed to them. Only to hear from them that I give the wrong claim number. I screenshot the email where they give me the claim number and told them that it was the number they had given me……well now they sent back even more forms to fill out which I did today January 5th and sent it in. Now I’m sure they will come back with another reason for keeping my $228.00. I am to the point where I’m going to report them to the Better Business Bureau!

A smoke alarm battery indicator was going off in our room. The management refused to replace the battery or stop the incessant chirping! We could not reach it without a ladder. They were completely unmoved. We couldn’t sleep with that going on. They refused to find us another room. Instead they kept saying that it was out of their control! What?!! We had to find another place to stay in the middle of the night. Completely irresponsible and uncaring. Do not stay here!

We have stayed here numerous times over the years but maintenance or maybe it’s the fault of the management company because things are definitely needing a facelift. We.stayed in unit 532 and these are the things that need attention. Mattresses need to be replaced. They are definitely worn out. Pillows are flat and worn out. Furniture in living area needs to be replaced. Deck furniture needs to be replaced. Rocking chairs needs to be sanded and refinished. Linens … towels were adequate but wash cloths (3 in master suite for a four night stay) Laundry unit (no washing liquids provided) No on site personnel now . At least we could never find them open ???? Bathroom toilet primary bath needs replaced or repaired. The handle kept coming off.

Imagine you arrive for your 8 day vacation. Condo isn’t perfect but anymore rentals are rarely actually clean clean and the property is nice with ample parking. You unload and get settled but it’s late. The next morning one of your group wakes with what is thought to be hives as this person has a history of stress related hives, so you don’t think much about it. That night you discover it’s not hives at all but bedbugs! You immediately call the emergency number for Jackson Mountain Rental freaking out because you’ve never dealt with bedbugs. They tell you there is nothing they will do until it’s confirmed by a professional! Now it’s 10 pm. You throw everything you can do without, pillows, blankets, everything, out on the balcony, seal the room off as best you can, wash and dry enough to make up the sofa bed and also the one room least populated by the bugs, and you have to sleep there because they will not move you. You finally get to lay down about 2 am. They lie and tell you no rooms are open. You list off empty room numbers because you have looked. They reply that those aren’t their units to rent. Also a lie as I was able to produce an ad for one I had looked at that was listed by them and currently empty. They follow with “well they are rented later in the week so we can’t move you there”. The next day you had plans with the group you are there with, so you get up and go. Intermittent service made email the mode of most communication after missed calls but they do send a “professional” to inspect the room we had sealed off. Sure enough bedbugs. Now they say we have to vacate the next day for 12 hours while they treat the room. Then they say 24 hours. Then they say we have to leave and they can find us accommodations. Ok, find me a 2 bdrm, 2 bath, with kitchen and trailer parking in or near pigeon forge this week, July 4th week. Oh wait, they can’t, nothing us available! Ok so we can leave and they will refund for nights not stayed. What?!?! I find another room across the parking lot listed on vrbo but it’s not available until the day after tomorrow, so can we stay one more night? I mean if my things are infested they are already infested right? Nope, won’t do that either. By now I’ve spent $200 on mattress bags and cleaning supplies and I’ve sent them the receipt, I’ve even pointed out how completely irresponsible it is to send T’s anywhere else at this point in the game! We even offered to stay the whole time we were supposed to and asked for nothing except the cleaning items be reimbursed. Very generous I thought. Nope. We simply had to leave. Nowhere to go but home. I missed the parade and the fireworks, had two full nights until 1 and 2 am cleaning and disinfecting, and was told we had to leave. They did say they would refund my entire stay, as they should!, but I haven’t seen it yet. We only got home late last night though. Horrific experience and certainly the worst of my life and I’ve traveled seve