Mercer Plaza Sevilla 5 GL

I recently stayed at Hotel Mercer, and it was a delightful experience. Overall, I would highly recommend this hotel for its location, attentive staff who were always helpful to our queries, and luxurious ambiance. Hotel price a bit pricey but worth it.

The few staff available were very nice but the hotel director who is in charge of the 3 Mercer Hotels in Seville was rude. We had to change rooms because the first one was noisy and the A/C did not work. The second one the shower was clogged and the maid did not vacuum the floors. We asked at the checkout for a compensation and the director did not agree. He even insinuated that we were lying.

Could not have asked for a better experience! From arrival to departure staff was wonderful, accommodating, & just went above and beyond. Loved our room with plaza view & access to rooftop terrace. Beautiful property & fantastic location.

The hotel is located in the very center of Sevilla, ideally placed to access all tourism attractions by walk. The building was renovated not long time ago, and very well designed. The terrasse offers a wonderful view of the city on top of a swimming pool & gym center. The hotel hosts also a tasty restaurant where is served the breakfast. The room are pretty spacious, and some offer a view on the square. Iron, board, wardrobes, sleepers are offered. All the hotel people are here to offer you the best possible customer experience, from the drink offer at the check-in till the bottles of water offered at the check-out. 1 Thing : pay attention that there is no parking around the hotel.

I haven’t written a review for a while but our disappointment in Nobu Seville warrants warning others . We booked a Premium view relying on the website photos - our room did not feature in the photos. We arrived to a pokey room with high windows and yes a view but as I subsequently discovered when reading the room description the size varied from -23 to 36 sqm . 13 sqm is a huge difference. We were prepared to put up with the small room but we had a terrace outside our room where people had drinks . The noise started late afternoon, we thought ok but then when people were trying our door looking for the toilet that was enough. We asked reception for another room . He said only the suite was available, I said we could move tomorrow as we were staying 4 nights and he said he would look at options . He never got back. After children were banging on our door I went to reception to see what was happening about an alternate room . He ( no name tags) said he hadn’t looked but the suite was as available at an extra cost . We had no alternative but to pay the extra. Really the hotel was not full our whole stay - they could have done more - but went for the upsell. The suite was strange with a tiny wardrobe with hanging for about 6 items . The other areas for improvement are - 1 Water , you only get one bottle for the entire stay , really ? - 2 Air Con was constantly being turned up , we had to call every evening to ask them to turn it down . - 3 There was no room service except for a limited Nobu menu. - Ground floor Bar often no staff , in fact whole place was under staffed . - Poor management who did nothing to improve our stay . Good points - Nil the concierge was helpful with bookings - Wish I had his name , the trainee gentleman on the front desk was very nice . The others all a bit disingenuous. - The doormen were pleasant and helpful - The location was good . - House keeping was good Im not sure what clientele Nobu is trying to attract but they are definitely below par compared to other hotels at the same price. . And it seems there is no more Nobu and Mercer Hotels now have taken over . What a disaster after such a short time , clearly the result of appalling management. Mercer will have to do a lot to restore confidence in this hotel .

We would love to say this is a beautiful hotel but our experience was completely ruined by crickets that kept us awake all night for two consecutive nights. You might say, “so what are some cricket sounds.” To put it in perspective, we thought the sound was coming from the room smoke detector. That didn’t turn off from 2am-8am. We were assured that the room would be fully checked by maintenance to remove any crickets. However, a cricket fell from the ceiling the following morning as the we were leaving the room. We were told that the manager would contact us immediately when they arrived at 8am. Two days later and we have never heard from anyone. While they said we could potentially switch rooms for the second night, the only room offered was undergoing maintenance and there were no guarantees that crickets would not impact that room. We tried to be accommodating but to be kept up all night by smoke detector sounding crickets without a hotel manager having the courtesy to give us a call, requires a WARNING - STAY AT YOUR OWN RISK!